23 Service Management Jobs in Central London

Team as our Network Release Analyst. Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of … operating system patches, security advisories/improvements, hardware (IOS & firmware), upgrades, projects and programs. The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and … What You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in more »

Service Transition Manager 12 months London - x2 days onsite Active SC security clearance required £460 per day inside ir35 Role overview: Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team. You … setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Essential skills: ** Must be a … UK National with minimum 5 years residency ** Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. ITIL Certification and ITIL Service Transition-certified (Nice to Have). Experience in Service Management concepts more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to obtain … home where travel is not required. Role and responsibilities: Supporting sales proposals, BIDs and presenting client pitches Developing value propositions and supporting collateral Engagement management and line management activities Lead and or support with Maturity Assessment, interviewing stakeholders to analyse current strategy, services, processes, and organisation structure to more »

on Microsoft Office applications, and excellent powerpoint and written communication skills. The Role The purpose of the role is to be responsible for the management of Change activity on the clients Production systems. This will involve working with key stakeholders including Communications Service Providers (CSPs), trusted Service Providers (TSPs), Data Service Providers (DSPs), Internal teams, and Industry Partners. Skills You will have excellent interpersonal and communication skills (oral and written) and be confident in dealing with stakeholder management and communications. You will be required to have excellent process and project management experience. Responsibilities … with the Data and Core Operations teams with the ability to determine root causes for customer success or failure and drive proactive requirements for service enhancement and development as needed. Effective management and response to customer concerns to maintain and develop good customer relationships. Requirements: ITILv3 qualified (or more »

line team and improving IT Operations and EUC services? In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This will entail building relationships with business … stakeholders, driving IT transformation initiatives, and overseeing service change activities. Key responsibilities will include team management, driving transformation efforts in people, processes, and technology, providing cross-functional collaboration, and promoting continuous improvement in the modern desktop service landscape. Additionally, you will need adept reporting skills, ongoing performance … management, and a solid grasp of IT service management principles. To excel in this position, you will need to have experience and a proven track record in service desk management or similar leadership roles, along with experience in leading geographically dispersed teams through operational and more »

a strategic Procurement hire into our market leading financial organisation. You'll work under the Technology division but be instrumental in supporting all vendor management & procurement activities across the IT landscape. As part of this team, you'll face off to key stakeholders within SaaS, Cloud, Infrastructure, Operations & the … role are as follows: You will have complete responsibility for ensuring the tech vendors & IT supply chain are managed effectively. Ongoing assistance with the management of the end-to-end Third-Party life cycle, including sourcing, contracting, ongoing supplier relationship management and offboarding activities when necessary. Work closely … Extensive exposure to a broad range of technical software vendors, SaaS, Hardware & Cloud partners. Skilled in Sourcing & Procurement of services and products. Strong Vendor & Service Management working towards or interested to receive training in CIPS certification. Banking or Trading experience is highly desirable. Can start within 2 to more »

as quickly as possible. At this role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support … adhered to by planning, managing, and maintaining workload; Observe trends in issues to help escalate issues and prioritise Maintain good working relationships with key service stakeholders, suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office … Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Diagnosing and solving hardware/software faults Provide excellent inventory and asset management. more »

role Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. … Your responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You'll Be Doing: '€¢Work closely with cross-functional teams to identify current and future network Configuration Management requirements.'€¢Analyse network locations, hardware, and leased line data sets to identify … accuracy issues.'€¢Develop Configuration Management processes and standards.'€¢Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues.'€¢Monitor and report on Configuration Management performance metrics.'€¢Maintain up-to-date knowledge of industry best practices and emerging trends more »

IT Service Team Lead London/Hybrid Up to 40k Austin Fraser is working with a company in the health and education sector looking to onboard an IT Service Desk Team Leader to assist clients and internal staff with technical queries. The ideal candidate must have proven experience … committed to supporting your growth and development. In return you will benefit from a solid benefits package. Responsibilities: Lead a team of 4 Ensure service tickets are resolved in a timely manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider … as required using the agreed request fulfilment, incident management and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture so that solutions meet goals and objectives. The ideal candidate will Proven experience providing exceptional customer service more »

excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team. We are … Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing … and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a … deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases more »

and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. The Digital Transformation Manager will own and rethink back … the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information to make better business decisions. Capturing requirements for both system … changes and reporting improvements to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality … of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers are … regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets more »

Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row … implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of … and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to more »

for you. With IT and digital strategy at the forefront of your mind, youll have a view on operating models, technology transformation & improvement of service management processes. Experience 4+ years experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »

Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing … Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with more »

key design decisions across all change initiatives in accordance with technical suitability, group standards, policies, and principles. Defining solutions and providing architecture guidance and management services to ensure alignment with strategic objectives, policy compliance, and adherence to standards. Establishing and maintaining design governance principles and standards to meet evolving … disseminating key enterprise architecture artifacts to relevant stakeholders, including policies, standards, processes, and templates. Managing critical group enterprise architecture assets within the group EA management tool/repository, such as application and technology catalogs, roadmaps, and capability models. Facilitating group architecture governance forums, including developing decision-making frameworks, scheduling … knowledge of enterprise-grade integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, IT service management frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP more »

stakeholders in terms of technology. '€¢Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. '€¢Expert in using architectural principles and … leading technology supplier and their products. About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right … whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. Technology and Software Solutions brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions more »

a strategic Procurement hire into our market leading financial organisation. You'll work under the Technology division but be instrumental in supporting all vendor management & procurement activities across the IT landscape. As part of this team, you'll face off to key stakeholders within SaaS, Cloud, Infrastructure, Operations & the … role are as follows: You will have complete responsibility for ensuring the tech vendors & IT supply chain are managed effectively. Ongoing assistance with the management of the end-to-end Third-Party life cycle, including sourcing, contracting, ongoing supplier relationship management and offboarding activities when necessary. Work closely … Extensive exposure to a broad range of technical software vendors, SaaS, Hardware & Cloud partners. Skilled in Sourcing & Procurement of services and products. Strong Vendor & Service Management working towards or interested to receive training in CIPS certification. Banking or Trading experience is highly desirable. Can start within 2 to more »

inside IR35 and paying £500 per day with flexible, hybrid, working in central London. You'll be supporting and developing the Atlassian solution (Jira, Service Management and Confluence), leading the data centre upgrade and supporting the production environment. You'll need a deep understanding of Atlassian tools, plug more »

including experience configuring routing for BGP, OSPF, or EIGRP and familiarity with multicast protocols (IGMP, PIM). CCIE Proficiency in Linux, covering boot sequence, service management, file, process, network, and kernel management. Ability to deploy and operate monitoring frameworks such as Cacti, Zabbix, Nagios, Prometheus, or Tick stack. more »

deliverables. Previous experience across the following is essential: - Extensive understanding of IT Infrastructure solutions, support models & processes. - Knowledge of working in a similar Infrastructure service management. - Understanding of technology process, people & capabilities. Previous experience working within a role with interaction between UK & USA stakeholders are essential for this role. more »

and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will be required to work and communicate with all levels of an organisation to collaboratively innovate, design, and implement modern technologies, processes, and … transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance. Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired. Driving IT and business automation across product management, engineering, and operations -Desired. ITIL and service management. Being comfortable in a client-facing role, with previously consulting or advisory experience. As a more »