26 to 50 of 115 Service Management Jobs in London

Senior Dynamics Developer with at least 4 years experience building Dynamics 365 (CRM & service management) solutions is sought on a remote basis by an international manufacturer with an HQ near Birmingham. With extensive acquisitional growth this Senior Dynamics Developer will join a dynamic, highly skilled team focussing on … Senior Dynamics Developer should have most of the following key skills: - At least 4 years' Microsoft Dynamics development experience - Exposure to Dynamics CRM and service management - Experience playing a lead role in dynamics project implementation - End to end CRM solution development experience - Full development life cycle understanding - Excellent … communication skills - Mentorship or management experience would be a plus - Any Azure skills would be useful In return this Senior Dynamics Developer will recieve: - A starting salary of £75,000 - £85,000 DoE - Bonus scheme - Hybrid working (2 days a month in office requirement) - Incremental salary increases - pension scheme more »

a strategic Procurement hire into our market leading financial organisation. You'll work under the Technology division but be instrumental in supporting all vendor management & procurement activities across the IT landscape. As part of this team, you'll face off to key stakeholders within SaaS, Cloud, Infrastructure, Operations & the … role are as follows: You will have complete responsibility for ensuring the tech vendors & IT supply chain are managed effectively. Ongoing assistance with the management of the end-to-end Third-Party life cycle, including sourcing, contracting, ongoing supplier relationship management and offboarding activities when necessary. Work closely … Extensive exposure to a broad range of technical software vendors, SaaS, Hardware & Cloud partners. Skilled in Sourcing & Procurement of services and products. Strong Vendor & Service Management working towards or interested to receive training in CIPS certification. Banking or Trading experience is highly desirable. Can start within 2 to more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in their … industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk Lead, you'll be at the forefront of ensuring the IT service desk team delivers timely and effective technical support to our end-users. Your leadership will be instrumental in more »

adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in London. About … the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and effectively … from incidents, working with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request more »

role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Architect LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance We are seeking a skilled Service Architect to join our dynamic team. As a … Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL practices will contribute to the seamless delivery of our services to clients across various sectors. Responsibilities: Engage … with clients to gather and understand their requirements, and translate these into clear statements of need. Utilize your expertise in technology solutions to design service bundles tailored to meet the needs of end-users, particularly in desktop and cloud services. Design service delivery, support, and management requirements more »

About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will … line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function. · Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures. · Troubleshoot and resolve … and liaise with them as and when required · Demonstrate you can switch focus between activities to deal with competing demands/call volume. Call Management · Manage your time effectively to achieve the best productivity during your working time. · Manage your call queue to the highest standard – prioritise and review more »

Service Relationship Manager Main Purpose of Role Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building and nurturing relationships to keep our partners on … the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team, you will need to build strong relationships both internal and external to drive continual service improvement. The role is not just partner facing, you … will also take the lead driving service improvement with our suppliers and contractors to improve our delivery lead times and keep us delivering service faster than our competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications more »

CCTV Engineer Videalert is the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost. Videalert offers a comprehensive suite of ANPR/CCTV traffic and parking management solutions comprising attended, unattended, and mobile using the same … critical part of the operations team. It is the function of our Field Engineers to ensure the hardware required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. Core Duties & Responsibilities: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. System commissioning - working with our engineering partners to install at client sites, ensuring systems are more »

configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee’s work will be varied; however … support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. · Maintain a high degree of customer service for all support queries and adhere to IT service management principles. · Manage 1st line/Triage relationships with external IT support service provider. · Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development · Maintain and monitor IT security across the network: – Sonic Wall firewall and VPN awareness – Endpoint Anti-virus – Sophos Central – Messaging more »

Alongside this you will also look after the Accreditations and checking compliance. With this role, you will be: Maintaining the divisions central quality and service management documentation Assisting with conducting internal audits, workshops, and various quality related meetings. Responsibility to liaise with external and internal auditors, reviewing and … and maintaining audit findings logs Organising and contributing to the Quality and Compliance forum The ideal candidate will have: Proven experience of ISO9001 Quality Management and understanding of ISO20000 Service Management and ISO27001 Security Management Systems certification Excellent interpersonal and communications skills with experience of managing more »

You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. … to troubleshoot integration issues and identify improvement opportunities. Maintain technical documentation and a knowledge base of solutions and procedures. Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps. Good knowledge of cloud security and Cyber Security principles. Desirable Skills: Familiarity with Azure … Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new team and business more »

role Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. … Your responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You'll Be Doing: '€¢Work closely with cross-functional teams to identify current and future network Configuration Management requirements.'€¢Analyse network locations, hardware, and leased line data sets to identify … accuracy issues.'€¢Develop Configuration Management processes and standards.'€¢Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues.'€¢Monitor and report on Configuration Management performance metrics.'€¢Maintain up-to-date knowledge of industry best practices and emerging trends more »

BBS Recruitment is currently recruiting for an experienced IT Service Management Lead in a temporary position for our client in Havering. Responsible for the provision of an excellent user centred service that supports users to get full value from the digital tools and equipment available to them … helping users find the simplest, safest way of achieving their goals. Responsibility for problem management including the diagnosis and resolution of service problems, ensuring that account is taken of agreed levels of service. Work with all stakeholders to develop and enhance relationships and assess feedback to highlight issues more »

Role Title: Service Design and Transition Manager Duration: 6- 12 months Location: Remote Rate: £567 per day- Umbrella only SC CLEARED ACTIVE REQUIRED Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the … of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs will ensure that projects transition to live service in a safe and more »

working with one of the countries raw materials energy suppliers as they look to bring on a leader for their Information Security and IT Service Management department. This role will be responsible for the Information Security roll-out across the business and IT Service Management from … the wider group initiative. Key Stakeholders IT Service Provider SCADA and other operational control systems providers Cybersecurity authorities in UK and EU Wider organisation/other heads of department (e.g. HSE, Engineering, Operations, Procurement, Risk) The Head of Information Security and IT is responsible for managing the IT and … to deliver the business outcomes. The Head of Information Technology and Security will continue the development and implementation of an integrated cybersecurity strategy and management system, addressing the cybersecurity risk and to ensure compliance with the NIS requirements. Please note, you will need previous experience working in an OT more »

working with one of the countries raw materials energy suppliers as they look to bring on a leader for their Information Security and IT Service Management department. This role will be responsible for the Information Security roll-out across the business and IT Service Management from … the wider group initiative. Key Stakeholders IT Service Provider SCADA and other operational control systems providers Cybersecurity authorities in UK and EU Wider organisation/other heads of department (e.g. HSE, Engineering, Operations, Procurement, Risk) The Head of Information Security and IT is responsible for managing the IT and … to deliver the business outcomes. The Head of Information Technology and Security will continue the development and implementation of an integrated cybersecurity strategy and management system, addressing the cybersecurity risk and to ensure compliance with the NIS requirements. Please note, you will need previous experience working in an OT more »

systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in future. … learning. Key responsibilities: Accountable for all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/… high priority incidents to internal & external stakeholders within contracted SLAs Ability to obtain results through collaboration with colleagues and 3rd parties involved in service delivery Owning the Ops Bridge/Command Center teams during the shift and ensure there is no operational issues and escalations Responsible for invoking and more »

to conduct comprehensive business analysis activities under the guidance of the Discovery Workstream Lead. You will collaborate closely with Brown & Brown businesses, Managed Shared Service providers (such as Brown & Brown US), and incumbent IT service providers. The day to day: Analyse existing Brown and Brown entity Discovery Data … and facilitate the collection and management of new data from technical teams, workstream leads, and technical suppliers. Ensure the scope encompasses all entities relevant to the Cheetah programme. Support discovery activities across both technical and non-technical touchpoints. Populate Discovery questionnaires using existing data sources, with input from technical … both technical and non-technical audiences. Coordinate Teams calls between various stakeholders, including Brown & Brown US, Brown and Brown Europe UK teams, incumbent Managed Service Providers, and entity stakeholders. Ensure the currency of collected data is maintained. Manage scheduling, communication, and contact information across a complex matrix of internal more »

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure … SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe more »

succeed. Technology Services & Solutions (TSS) is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across the divisions, including Information Security, Service Management, Enterprise … Deep understanding of contract commercial clauses and capacity to redefine terms which could be favourable to Informa, involving IT Business owners, legal, data protection, service management and any other relevant teams. Develop and maintain central tracking and reporting mechanism for all agreements within the responsibility of IT Procurement … ERP, hardware & telco in atransformational technology environment Negotiation, influencing, decision making and organisational skills for deployment in all areas of supplier and internal stakeholder management across large multiple tenders Excellent verbal and written communication skills, including the ability to explain technical contractual aspects to senior leaders Competent in use more »

Role: Service Delivery Manager Experience: 12+ years Location: London, UK Work mode: Hybrid, 3 Days from Office Job Description: Service Management: Perform deep analysis of metrics, KPIs and SLAs and provide recommendations for program improvement based on findings. Leading implementation and execution of Customer service owners … requests and changes to documents. Act as a single point of contact for Customer management, on site Vendor staff and all issues related to service. Work to constantly increase efficiencies and level of service. Team Leadership assigned and located off-site at Vendor facility. to Customer headquarters, as mutually … agreed. day-to-day operation, scheduling and task assignment for team members. team leadership and direction. monitor and manage issues and impediments to service delivery. issues are escalated to the appropriate Customer employee for support and resolution. Service Governance periodic metrics as requested. Vendor at Business Reviews. change more »

to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested more »

IT Service Manager | ITIL | FinTech Software Company Salary: £80,000 - £85,000 with a 15% bonus Hybrid: 1-2 days in the office with flexible arrangements I am seeking a seasoned IT Service Manager to join a prestigious FinTech company that delivers SaaS products offering real-time market … Bloomberg and Reuters. With around 800 employees globally and headquartered in London, the company is at the forefront of financial technology. Role: The IT Service Manager will come in to understand the current structure and implement your own recommendations to establish a new function and take sole ownership of … it. The client needs someone who knows what "good" looks like from a service and ITIL perspective as you will be the sole person in this function. This position reports directly to the Head of IT and Delivery and key stakeholders are the IT service providers and the more »

Customer Service Agent (Service Desk - Shift Days/Nights) Onsite Stockley Park (West Drayton) About VIRTUS VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. In May 2023 we announced … value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength. Job Summary As a Customer Service Agent, you will be part of the VIRTUS Service Management Centre who are the first point of contact for customer issues and … queries. You will play a key role in ensuring that our customers receive an excellent level of service and are kept updated on planned and unplanned activity within our data centres. Duties and Responsibilities The role includes but is not limited to the following: - Responding to customer submitted tickets more »