76 to 100 of 113 Service Management Jobs in London

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in more »

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do more »

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do more »

Science, Information Technology, or related field. Proven experience managing IT infrastructure projects, including network infrastructure, server infrastructure, and cloud services. Strong understanding of project management methodologies, tools, and techniques. Excellent communication, negotiation, and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. PMP or similar project … management certification is preferred. Experience working with Agile methodologies is a plus. Knowledge of ITIL and IT service management principles is desirable. Demonstrated leadership and team management skills. more »

In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician. Role Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support … of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. IT Solutions Technician Apprentice duties: IT Service Desk providing help and support to end users on the phone … of financial/business applications Assisting with the delivery of projects Microsoft Office 365 and Cloud services Unified Communication technologies Cybersecurity and awareness programmes Service management and reporting Training Apprentices will be required to attend college at least x 1 day per week at Richmond Campus completing necessary more »

the provision of services under the scope of work of the client and to provide for the auditing of the standard of services and management of the recording and reporting processes for all on Project Medical Services provided by the client's subcontractors, in conjunction with the project execution. … The Project/Ops Manager provides leadership and management in the tactical and strategic formation and refinement of an end-to-end project and service management frameworks within. Key Duties & Responsibilities ( a full job description will be provided to those candidates being considered for this position). … emergency medical/trauma response and care. Drive the daily stand-ups, sprint planning, sprint review and sprint retrospective meetings. Work closely with product management and development teams in coordinating tasks and deliverables. Raise issues, drive solutions, and obtain consensus in refinement of release objectives. Manage multiple work streams more »

responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. This is a hybrid role in the UK, with travel … to company sites as required for management and team meetings, this will be approximately twice per month. Responsibilities: * To be responsible for the On-Boarding and orientation of resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team … of the Consulting Services (CI&S) team. Work to monitor in accordance with the Performance Review cycle those resources in scope of the line management team. * Ensure all allocated resources are operating to the required level. Manage any performance issues for your team and support other line managers regarding more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from … and network device configuration/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional … Polycom devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row … implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of … and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

for you. With IT and digital strategy at the forefront of your mind, youll have a view on operating models, technology transformation & improvement of service management processes. Experience 4+ years experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »

exclusively though technical solutions. Testing and support of automation solutions Investigation, diagnosis, and resolution of automation flow failures Working closely with other project and service management teams to deliver and maintain automation solutions. Identifying and designing business processes for automation Setting up, testing, and monitoring automated workflows to … languages. Understanding of workflow-based logic. Knowledge of artificial intelligence and machine learning. Strong attention to detail and analytical skills. Excellent time and project management skills. Excellent problem solving/analytical skills and complex troubleshooting methods. Good presentation, verbal, and written communication skills. Self-motivated, able to work independently more »

of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance … Youll manage your services to make sure that we deliver what weve promised to our customers and our own organisation Youll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services Youll measure performance of your services overall, including our internal delivery … organisation and partners Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks Youll prepare and deliver service reports and participate in reviews with customers and colleagues Input into account strategy in conjunction with our Group Services colleagues Youll make sure more »

Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical … and call the right support teams when the issue cannot be directly resolved. o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim to have first class resilience, reliability and stability of the service. o Review/assess … monitoring and alerting implementations, with the tribe SMEs, to ensure the operational state of the service is visible at all times. o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews). o Work with the tribes to coordinate and lead Service more »

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »

for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we … transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To more »

an outstanding understanding of their chosen line of business, an unrivalled track record and a solid balance sheet. Their expertise in the evaluation and management of risk is unparalleled within the industry. They are amid an IT transformation and shifting towards a Product-centric operating model whilst increasing the … maturity of the IT Service Management capabilities. This new role will be a crucial part of the team, facilitating positive change to the organisation, managing their data centre and developing their cloud capabilities based on industry best practices. Job Description: The Cloud Platform Engineer is critical in my … their on-premise facility (VMware). Working closely with development teams to implement new pipelines and provide functionality, services and systems. Incorporating a cost management mindset with resiliency and optimization front of mind. Automation for on-premise and in the cloud using Terraform, AzureDevOps and PowerShell. Working with Agile more »

the UK without sponsorship Salary: £45,000 - £55,000 The Role: Overseeing all aspects of the Application Support Team Working closely with the Product Management Team Coaching and developing the Application Support Analysts Building strong Stakeholder relationships with end users Provide others with constructive, unambiguous feedback to improve performance … Application Support Manager Requirements: Excellent understanding of ITIL service management processes Proven ability to manage a high workload and multiple priorities whilst meeting deadlines Experience of communicating clearly, with the ability to adapt your communication style for different groups Demonstrable skills in technical hands on management, critical … with Salesforce Commerce Cloud (SFCC), Dynamic 365, File Manager Pro, Galaxy Ticketing, Microsoft BC or any equivalent applications. Application Support Manager Desirable's: Project Management experience ISTQB qualification Previously worked for a big organisation ITIL | Azure | SFCC | Dynamic 365 | Galaxy Ticketing | Microsoft BC | File Manger Pro | Data Warehousing | Hybrid more »

configuring the Azure Landing Zone Expertise on advising on setup Azure Landing Zone Strong understanding building the Azure Landing Zone with a focus on service management, organizational design, processes, and governance. Knowledge of developing and overseeing test plans and collaborating with stakeholders to ensure successful outcomes. Good understanding … of managing submissions for technology change Excellent understanding of Microsoft ,MS 365 (Exchange, Teams, SharePoint) Strong Stakeholder Management and communication skills Nice to have: Previous Oil/Gas industry experience Immediately available Flexible to go on site if/when required. If interested, with the relevant experience, please apply more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

Fortigate, ACL’s, CSM/FMC. Job purpose Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes. Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view to … context firewalls from Cisco and CheckPoint and the tools used to deploy the rules such as Cisco CSM (Cisco Security Manager), Cisco FMC (FirePOWER Management Centre), Fortigate/Fortinet etc. Strong debugging skills are required with the ability to run packet captures and wireshark traces. Good working knowledge of … engineer should be familiar with operation of ACI deployed within the core infrastructure. The datacenter also features firewalling between Tenants, such as Production, Secure Management and Dev/Test. Partners and vendors are connected via a separate VRF on the WAN and the webhosting environment features three tiered stacks more »

and technical support to their German-speaking customers Dealing with queries from distributors, partners, re-sellers, subcontractors and engineers Entering information into the call management database Escalating the call to the next appropriate level of customer service management where necessary About you: This role is a great … fluent in German and English (written and spoken) Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment Solid knowledge of Microsoft operating systems Demonstrated interpersonal skills and the ability to work as part of a more »

planned changes take their feedback into account, and that they are kept informed of change roadmaps Essential Administration or super-user experience of CRM, Service management or ERP systems Proven experience of managing data via Excel Excellent customer service skills Ability to logically diagnose and help resolve … excellent attention to detail Active listener – with strong telephone-based skills Keen to progress and learn e.g. reporting or development Team player Good time-management skills Benefits We’re bold and brave when it comes to transforming business operations. Together, we achieve more for our customers, each other and more »

how businesses work financially •Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. •Expert in using architectural principles … databases and programming languages is advantageous. About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right … whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. Technology and Software Solutions brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions more »

is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, ITBM, GRC, and SecOps. Working within an industry leading IT Service Management consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required more »