46 to 70 of 121 Service Management Jobs in London

systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in future. … learning. Key responsibilities: Accountable for all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/… high priority incidents to internal & external stakeholders within contracted SLAs Ability to obtain results through collaboration with colleagues and 3rd parties involved in service delivery Owning the Ops Bridge/Command Center teams during the shift and ensure there is no operational issues and escalations Responsible for invoking and more »

to conduct comprehensive business analysis activities under the guidance of the Discovery Workstream Lead. You will collaborate closely with Brown & Brown businesses, Managed Shared Service providers (such as Brown & Brown US), and incumbent IT service providers. The day to day: Analyse existing Brown and Brown entity Discovery Data … and facilitate the collection and management of new data from technical teams, workstream leads, and technical suppliers. Ensure the scope encompasses all entities relevant to the Cheetah programme. Support discovery activities across both technical and non-technical touchpoints. Populate Discovery questionnaires using existing data sources, with input from technical … both technical and non-technical audiences. Coordinate Teams calls between various stakeholders, including Brown & Brown US, Brown and Brown Europe UK teams, incumbent Managed Service Providers, and entity stakeholders. Ensure the currency of collected data is maintained. Manage scheduling, communication, and contact information across a complex matrix of internal more »

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure … SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe more »

/Subsea/Optical Networks Understanding of IP Networks (MPLS/BGP) Firewalls, switches, routers and other network equipment (Cisco, Fortinet) ITIL V3 knowledge, Service Operations & Service Transition Use of service management systems for network incident, Network change, Service incident and Problem management. Experience with … Maintenance Delivery process and management of MOPs Experience with Access, Control and security compliance at facilities Knowledge of Data Centre environments rack management, powering, temperature related management. Experience with Network Event Management process and systems Knowledge of a global telecoms environment with a general understanding of broadband more »

succeed. Technology Services & Solutions (TSS) is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across the divisions, including Information Security, Service Management, Enterprise … Deep understanding of contract commercial clauses and capacity to redefine terms which could be favourable to Informa, involving IT Business owners, legal, data protection, service management and any other relevant teams. Develop and maintain central tracking and reporting mechanism for all agreements within the responsibility of IT Procurement … ERP, hardware & telco in atransformational technology environment Negotiation, influencing, decision making and organisational skills for deployment in all areas of supplier and internal stakeholder management across large multiple tenders Excellent verbal and written communication skills, including the ability to explain technical contractual aspects to senior leaders Competent in use more »

Role: Service Delivery Manager Experience: 12+ years Location: London, UK Work mode: Hybrid, 3 Days from Office Job Description: Service Management: Perform deep analysis of metrics, KPIs and SLAs and provide recommendations for program improvement based on findings. Leading implementation and execution of Customer service owners … requests and changes to documents. Act as a single point of contact for Customer management, on site Vendor staff and all issues related to service. Work to constantly increase efficiencies and level of service. Team Leadership assigned and located off-site at Vendor facility. to Customer headquarters, as mutually … agreed. day-to-day operation, scheduling and task assignment for team members. team leadership and direction. monitor and manage issues and impediments to service delivery. issues are escalated to the appropriate Customer employee for support and resolution. Service Governance periodic metrics as requested. Vendor at Business Reviews. change more »

IT Service Manager | ITIL | FinTech Software Company Salary: £80,000 - £85,000 with a 15% bonus Hybrid: 1-2 days in the office with flexible arrangements I am seeking a seasoned IT Service Manager to join a prestigious FinTech company that delivers SaaS products offering real-time market … Bloomberg and Reuters. With around 800 employees globally and headquartered in London, the company is at the forefront of financial technology. Role: The IT Service Manager will come in to understand the current structure and implement your own recommendations to establish a new function and take sole ownership of … it. The client needs someone who knows what "good" looks like from a service and ITIL perspective as you will be the sole person in this function. This position reports directly to the Head of IT and Delivery and key stakeholders are the IT service providers and the more »

Customer Service Agent (Service Desk - Shift Days/Nights) Onsite Stockley Park (West Drayton) About VIRTUS VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. In May 2023 we announced … value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength. Job Summary As a Customer Service Agent, you will be part of the VIRTUS Service Management Centre who are the first point of contact for customer issues and … queries. You will play a key role in ensuring that our customers receive an excellent level of service and are kept updated on planned and unplanned activity within our data centres. Duties and Responsibilities The role includes but is not limited to the following: - Responding to customer submitted tickets more »

Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc. Custom applications development. Need to be Hands-on in ServiceNow, proactive and have … a sense of ownership. Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations. Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions. Technical Skills: In-depth knowledge of ServiceNow platform capabilities and modules. Experience with ServiceNow integration methodologies. … Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes. Certifications: CIS- certification more »

If you have a background in ITIL, Service Management, or ServiceNow Architecture/Development and you’re seeking a new role in London, we want to hear from you. Cognizant is recruiting a ServiceNow Solution Consultant, and the role comes with an attractive salary and benefits package. As … or consultant who can demonstrate the product tailored to prospective customers Expert at Process design, workflow mapping, and functional specification documentation Background in ITIL, Service Management, and ServiceNow Architecture/Development Knowledge of IT application development methodologies, Scrum, and Agile would be an added bonus You'll receive more »

streamline their workflows with our industry-specific software solutions, built with a unique technology that allows for rapid adaptation. (Think ERP, Supply Chain, Field Service Management) Building strong relationships with clients and becoming a trusted advisor, offering solutions that constantly evolve to meet their needs. Being part of … collaborative spirit and a drive to win. Bonus Points for: Experience in a niche industry that aligns with target market (ERP, Supply Chain, Field Service Management). A willingness to travel (some positions may require it). Ready to join a passionate team and make a real impact more »

excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team. We are … Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing … and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a … deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases more »

Service Desk Analyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organizations! Working … as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system … performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team's success. more »

alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate … foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and … relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management more »

deep knowledge of WAF functionalities and limitations. DevSecOps pipeline maintenance support for the automation works with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. in rate limiting … organizational logging options, with a focus on security implications and cloud environments. interfacing with SOC during WAF related security incidents connectivity/network issue management/service management experience OTHER SKILLS stakeholder management skills to detail in analysing large data sets interpersonal skills with strong communication more »

engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. WHAT YOU more »

Job Title: IT Service Manager Location: Holborn Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers, Strategy … Delivery. Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities: with suppliers … to ensure optimal service delivery and negotiate cost-effective contracts. reduce costs while maintaining high-quality service levels. discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. service contracts effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed more »

of WAF functionalities and limitations. Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. Experience in … options, with a focus on security implications and cloud environments. Experience interfacing with SOC during WAF related security incidents General connectivity/network issue management/service management experience OTHER SKILLS Strong stakeholder management skills Attention to detail in analysing large data sets Excellent interpersonal skills more »

and SLAs. What you'll be doing: •Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. •Successfully lead infrastructure Operations Team, driving a culture of service excellence and continuous improvement with the objective of delighting our customers. … •Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned. •Accountable for providing high quality operational support services to the levels defined within the customer contracts … and to obtain operational updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to more »

role in driving all regulatory compliance providing SME services to the business. The role reports in to the CTO, and requires senior level stakeholder management across the business, and with external regulatory bodies and third-party suppliers. The key focus of the role is taking an ownership of the … SOX implementation, but will also include elements of business resilience, service management and strategic planning with SMEs in these areas reporting in to this person. Key deliverables will include: • Support the evolution of controls to a SOX based framework - this is a crucial element of the role. You … and the Head of Technology Risk Managing technology deliverables within a heavily regulated environment • Managing stakeholders across COO, CRO, Operational Risk, Audit and Compliance. • Management of the Business Resilience team, ensuring that the organisations Business Continuity, Operational Resilience and DORA obligations are met. • Delivering against Supplier Management frameworks more »

Working alongside the Group Infrastructure Manager and Infrastructure team to ensure that global Azure landing zones are securely managed and are well maintained, target service & availability levels are established and well reported both internally and with third party suppliers. To work with regional Infrastructure Teams and suppliers to establish … to ensure all Azure resources, operating systems, virtual network platforms and hardware firmware are kept up to date; Working within the CAB and change management processes to ensure changes are delivered to the highest standard and following best practice; Working closely with business stakeholders on access, requests and management … areas of improvement, automation and efficiency through use and implementation of appropriate reporting tools Providing direction to and leading other teams regarding Azure Infrastructure Management best practice and technical project delivery Being proactive and working closely with the engineering and projects functions to ensure all deliverables are documented and more »

Responsibilities Responsible for co-developing and executing product roadmaps for the following products within the supply chain execution domain: direct procurement, including related data management and orchestration tools Product management: Accountable for managing the product backlog and prioritizing all Digital & Tech services, in alignment with business partners, for … as required to align and agree plans. Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements. Service Management: Engaging, as needed, with outsourced Level 3 support teams in the Supply … data integrations are efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting. People Management: Accountable for the management of agency/third party workers. Why You? Basic Qualifications Degree in Engineering/IT or equivalent Extensive hands more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services The Delivery Manager for Data Operations is responsible for ensuring the successful and timely delivery … specialists, manage resources, act as a bridge between data operations team and business stakeholders, work with the wider data team to provide a seamless service to business stakeholders. The day to day: You will be an experienced leader who specialises in delivering Data Projects using Agile delivery methods and … Overseeing data operation function and consistent delivery of data in a timely manner. This includes building robust processes and procedures, overseeing of operational jobs, service requests and incidents. Team Management: Leading and motivating a team of data analysts, engineers, and other specialists. You'll delegate tasks, ensure effective more »