26 to 50 of 80 Service Management Jobs in the North of England

for an IT Asset Manager to take on a range of activities within the Newcastle office. You will be responsible for co-ordinating digital service activities and be involves in asset, licence, contract and supplier management. This company values diversity and aim to remove barriers to create an inclusive … for innovative & proactive team players who are not afraid to get stuck in. Day to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configuration management database for Newcastle based assets. Coordination of local joiners … leavers, movers where a DS service or asset is involved Contract Management for a subset of Digital Services contracts - supplier review meetings, performance management and contract renewals Performing local digital activities requiring low level technical competence Software Licencing management, evaluations, and renewal Desktop Management Procurement more »

The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT … processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. You will aim to provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key Responsibilities include: Technical Support - Provide first-line … person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on urgency and impact. Ensure timely resolution of more »

will provide support to the Digital Procurement team in delivering the County Council's Digital requirements. To support a strategic approach to ICT Supplier Management that delivers innovative, cost-effective and quality products/services that meet the County Council's priorities. To be a key contact for senior … managers and commissioners across the organisation, supporting the Procurement team in the planning and delivery of IT sourcing and supplier management activity to ensure key milestones are achieved. Previous experience of public sector sourcing would be a benefit. Accountabilities/Responsibilities The following are a range of duties that … and managing the end to end sourcing process for tactical requirements. * Develop routes to market for strategic requirements * Support the development of the IT service management plans to ensure all sourcing and contract variation activity is identified, planned and can be delivered within the required timescales. * Ensure the more »

IT Service Manager Manchester, UK – Hybrid working Up to £55,000 basic salary An exciting opportunity has arisen for a proactive and dynamic IT Service Manager to join a leading consumer focused business, playing a pivotal role in improving IT service levels across the organisation. The IT … Service Manager will be responsible for identifying and delivering increased performance and reduced cost, liaising closely with key IT operations teams and building relationships with a wide variety of business stakeholders. In addition, the IT Service Manager will also act as an escalation point for all IT issues … and problems, ensuring that effective plans are put in place to reduce impact on the business, and creating strategies to avoid repeat incidents. IT Service Manager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service more »

our dynamic IT division. This role will be pivotal in managing the procurement of IT equipment, software, and services, while also overseeing the lifecycle management of IT assets. The ideal candidate will possess a strong background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Engage in negotiations with suppliers to secure cost-effective deals without compromising on quality and compliance. Asset Management: Oversee the entire lifecycle of IT assets, from acquisition to disposal. Ensure accurate tracking and effective management of assets throughout their lifecycle. Vendor … Management: Foster and maintain robust relationships with IT vendors and service providers. Manage contracts and Service Level Agreements (SLAs) to ensure vendors consistently meet or exceed expectations. Compliance and Reporting: Collaborate closely with IT Security & Data Protection teams to ensure all IT procurement activities adhere to internal more »

us on a 12month fixed term contract. This role will be a senior role driving forward support services around our identity platforms and account management,ensuring an outstanding service to the organisation, focused upon resolving a range of technical incidents and requests in the identity, user access, and … account management area, and continually driving improvement of this service to our internal customers. We can offer you: 25 days (5 weeks) annual leave, pro-rated, increasing with service?(in addition to bank holidays), plus 1 additional floating day Management Bonus Scheme which is worth up … share in the success of the business, so we distribute 10% of our profits to all our employees who?have at least 6-month service, or more, each year Private Medical Insurance which is free for you and subsidised for your dependants Permanent Health Insurance which is a replacement more »

Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a … talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day … to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of more »

looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance Service Desk Management Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience in … IT Infrastructure/Service Management, with significant experience leading infrastructure and service desk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work- expectation of … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »

of WAF functionalities and limitations. * Providing DevSecOps pipeline maintenance support for the automation works * Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. * Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. * Experience in … options, with a focus on security implications and cloud environments. * Experience interfacing with SOC during WAF related security incidents * General connectivity/network issue management/service management experience OTHER SKILLS * Strong stakeholder management skills * Attention to detail in analysing large data sets * Excellent interpersonal skills more »

Senior Configuration Management Engineer (CMDB) – Manchester/Hybrid working Our client, a prestigious Professional Services is looking to engage a Senior Configuration Management Engineer (CMDB) to work out of their Manchester offices. With offices Globally, and a workforce of in excess of 5,500, you would be joining … a talented team of Technology professionals supporting their international operation. Utilising your experience, you will join the Configuration Management team and be tasked with implementing, configuring, and maintaining all processes, platforms, and integrations related to configuration management. You will also contribute to the design, development, and implementation of automated … processes for gathering, populating, and maintaining CMDB data using system management integrations. You will advance the maturity of the CMDB platform and Configuration Management as a service and will also support cross-discipline continual process improvement using the CMDB. This is a varied role with wide interaction more »

to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing … will play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance … on how to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best more »

Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage … Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and more »

ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available. Key Accountabilities: A Senior Network Engineer acts … solutions as directed. You will be expected to: Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement Coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by … organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams more »

to maximise uptime and performance through robust design and delivery standards. Feeding into the process of defining, evolving and tracking SLA, SLO and SLIs. Management and evolution of infrastructure. Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and Incident … management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck into technical issues, supporting the team with investigation and escalation. Building, supporting and encouraging a blameless post-mortem culture. Management and refinement of an … delivery of shared Engineering and Tech Org objectives. Continually researching, validating and innovating their approach within the wider industry. The Person Requirements Strong transactional management capabilities Strong software engineering or technical operations background (Preferably in Terraform, Powershell, Azure) Collaborative style and natural desire to set up the team for more »

University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education … readily available for all users across the university using cutting edge technology such as ServiceNow and AI Chatbots. Experience of interest: Experience maintaining knowledge management process; Developing a short, medium and long term strategy encompassing knowledge management and the delivery of this; Engaging key stakeholders to demonstrate the … importance and value of robust knowledge management practices; Experience with the setup, development, and maintenance of a Service Knowledge Platform such as ServiceNow, owning this process and the third-party relationship. Strong understanding of ITIL processes such as Service Operation and Service Transition Strong interpersonal skills more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader … to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »

Applications (Incremental), Workplace Services and Cyber Security & Networking. Job Description The Role: Technical Services Engineer to provide onsite and remote support to a managed service customer, to resolve IT problems across multiple technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key … Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues; Investigate the problem whilst … areas; O365; An ability to work to tight deadlines and manage priorities; A minimum of 2 years working within a dedicated IT department; VMware; management, and deployment of Virtual Machines; Automated Patch management via WSUS and third-party tools; End user support ie. Windows 10/Windows more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to more »

the UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56). Working as part of the Service Management team providing 1st, 2nd and 3 rd level end user support (internal users and external customers) plus system support on the portfolio … backups and recovery. Configure and maintain the company's network and server infrastructure operating systems to comply with corporate polices. Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective. Resolving technical problems as they arise. Supporting Sales Consultants. Creating proposals and quotations. … DHCP and DNS. Understand the setup and maintenance of network cabling and rack design in the office. Including the configuration of switches and routers. Management of network-related incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Setting up and configure all types of more »

join a close knit team of people who genuinely enjoy working as a team. There are a wide variety of areas that require Project Management support for both internal projects and business facing deliveries including infrastructure, security, data, and applications. This is a fast-paced and exciting environment where … a 'can-do', and flexible attitude is essential. Key Responsibilities Effective co-ordination of the projects and management of their inter-dependencies including oversight of any risks and issues rising. Planning across all stages of the project lifecycle The co-ordination of new capabilities for the business to enable … for the overall integrity and coherence the projects assigned Develop and maintain the project environment to support each individual project via an effective project management office. Be able to produce and deliver updates to a Senior Management Your skills and Experience: Experience within IT Projects, including infrastructure, security more »

you complete an IT systems and networking Azure Cloud Support Specialist - Level 3 Information Communications Technician Apprenticeship. Key responsibility: Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring … employees and students in a first and second-line capacity Resolving IT incidents Conducting standard IT changes Conducting proactive and reactive maintenance, including asset management audits To ensure that IT security implications are fully prioritised, whether arising via BAU, incidents, service requests, or planned changes Assisting with IT more »