26 to 50 of 59 Service Manager Jobs in London

Key responsibilities: Direct line management for a team of Service desk analysts, providing feedback through 121s and formal reviews Draft the Service desk strategy to drive the shifting of incidents and requests to more efficient and faster resolution processes and design a flexible and robust service Develop … gain agreement to, own and maintain the Incident, Critical/Major Incident and Service Request processes (ITIL) and procedures, ensuring procedures are followed, including reviews and problem analysis Management of Incident escalations Own the knowledge base tool and develop IT Services policies and procedures for its effective use, including … review and compliance Monitor the performance of the Service Desk through the review of existing SLAs and KPI's and report against them monthly, as required by senior management Manage the onboarding of Starters/Movers/Leavers Laptop builds Management of the Service Desk Tool (TopDesk) Provide more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these more »

Role Purpose This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our client’s customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact of how our customer conducts … customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs. Make sure all service support documentation/knowledge, is comprehensive, accurate and up to date, maintaining the level of service support required. Act as the interface between … activities. Responsible for identifying customer training requirements and providing in-person training where required. Skills & Qualifications Proven experience in a Customer Success Management/Service Delivery role in the communications domain. Passionate about satellite technology and comfortable with technical lingo. Excellent People and relationship management skills. Able to multi more »

Technical Services Manager - FM Service Provider - Unique Commercial Building - Central London - £65,000 Are you a Technical Manager looking for a new challenge? Would you like a role more focussed on the technical aspects of a building? Have you got a strong engineering/technical … read on.... Exciting opportunity to work for a leading FM service provider situated in London. CBW are currently recruiting for a Technical Services Manager to be based in a unique commercial building located close to Charing Cross. The successful candidate will be electrically qualified with a strong … contractors and in accordance with current legislation. Management of M&E related incidents/outages Responsible for technical leadership and ensure that all technical service commitments are met.. Responsible for ensuring that Statutory & Code compliance of sites is adhered to by the Ensure that Risk Management is being delivered more »

are there but need some nurturing to ensure they flourish and scale with the business growth. The role is ideally suited to a passionate Service Delivery Manager looking to take on more ownership. Business tools provision is via the Office 365 suite of applications. Matter and practice … the availability of all required hardware, software, and support, to enable the day-to-day operation of the firm; and manage the overall IT service provision for Tuckers Solicitors. Role and responsibilities Management of the IT team, including ensuring clear deliverables are in place and progress tracked against them. … Responsibility for ensuring that everyone having access to Tuckers environments have the appropriate level of training. Monitoring IT contracts, ensuring compliance to terms and service agreements, and ensuring renewals are flagged on a timely basis to enable commercial review and negotiations (overall approval of signatory sits with the Managing more »

A global insurance firm are looking to expand their team in London. Our client is currently looking for a passionate Service Delivery manager with experience in infrastructure and operations to realize their own vision on managing and delivering projects for their group IT services team. This is … about bringing unique ideas to the table, not working to a specification. There is no better time for an ambitious Services delivery manager to join a company which leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to … Operations function. Requirements · Proven experience within IT services delivery or IT infrastructure ideally 10+ years · Experience within IT Asset management, IT Security Operations, IT Service desk, Software Support and Cloud Services · Experience within financial service or insurance is a plus · Experience in managing people and driving process and more »

We are looking into 3 TSM Roles currently for Main Contractors who are specialist in fit out & refurb. TSM - Cut & Carve Refurb & Fit Out (Commercial Office & Refurb) Up to £10million. TSM - CAT A & B Fit Out - up to £15million Senior more »

Technical Services Manager - FM Service Provider - Moorgate, City of London - Up to £75,000 An exciting opportunity has arisen to work at an iconic building for a leading FM Service Provider based in Moorgate, City of London. GH Engage are currently recruiting for a Technical Services … the agreed timescales, managing the workload accordingly. Responsible for Statutory & Code compliance of sites. Work closely with the technical team to ensure that the service levels are maintained to a consistently high level. Manage regular and ongoing projects alongside the onsite project team. Meet with the client to establish … Reports on a monthly basis. Uphold high levels of communication with the client, responding to queries and requests in a timely manner. Ensure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines. Investigate and report on major Operational incidents. Ensure all paperwork is more »

and execute IT strategies. * Ensure an efficient and robust IT support function covering managing requests, incident, problem, and change management. * Work with IT Managed Service Providers, ensuring IT services align with needs. * Maintain maximum system uptime and promptly address system issues, particularly related to Microsoft Dynamics CRM and Azure … platforms. * Oversee IT security, software licensing, hardware procurement, and user distribution. * Developing and enforcing IT security policies and procedures. * Provide regular IT service performance reports and ensure IT contingency plans are effective, updating, as necessary. * Assist in IT-related projects, offering technical guidance on procurement and implementation, especially within … You will manage in-house IT support activities, include network infrastructure and AV, ensuring staff are effectively assisted with technical problems beyond the Managed Service Provider's scope. If you enjoy a varied role in a smaller company, then this position will be for you - you want to use more »

IT Desktop Services Manager, London (Hybrid) £50-70k + bonus + benefits Working for at truly great company, continually striving to be amazing. A corporate financial services that has a family, colleague first feel - where you can develop & progress. You will be joining a IT Team who … line team and improving IT Operations and EUC services? In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This will entail building relationships with business … stakeholders, driving IT transformation initiatives, and overseeing service change activities. Key responsibilities will include team management, driving transformation efforts in people, processes, and technology, providing cross-functional collaboration, and promoting continuous improvement in the modern desktop service landscape. Additionally, you will need adept reporting skills, ongoing performance management more »

About The Role More exciting opportunities has arisen at Morrison Telecom Services, and we are now looking for a Team Manager with Copper installation experience based in London. MGroup Services Telecom Division operates in the fixed line telecommunications market offering a full life cycle of survey, design, build … services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the business. … work stack as required. Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Providing cover for the Service Delivery Managers in terms of annual leave and sickness cover. Ensuring that all engineers are fully trained and accredited for the tasks at hand more »

About Serverfarm Serverfarm is a unique Data Centre developer and operator – and the global leader in Data Centre Management as a Service (DMaaS). For over 24 years, we’ve maximised operational efficiencies and managed critical IT infrastructure and environments for the world’s top enterprises. Our Vision To … thorough understanding of the capabilities of Serverfarm to enable the delivery of a broader set of services to our customers. • Assist the Contracts Manager by reporting on Highlights, Lowlights, Challenges … and Priorities to showcase project achievements and improvement areas. • Report all new customer opportunities to the Management Team, which would enable extension of our service offerings to customers and/or enhance our team’s skill sets. • Assist in the alignment of future staffing plans to strategies and future more »

Technical Services Manager – Canary Wharf - £70,000 Location: Canary Wharf Salary: £70,000 Hours – Monday to Friday Days 8AM – 5PM An excellent opportunity has arisen with one of my clients who are looking for an Technical Services Engineering Manager on a Critical Banking Environment based in … Canary Wharf. Preferably electrically biased, you will manage a team of supervisors and engineers to ensure service level agreements and key performance indicators are being met and that compliance and health and safety indicators meet and exceed the client's expectations. You will also provide technical support and act … Generation of periodic technical reports detailing the activities and issues relevant to the Data Centre. Communicate any lessons learnt from project implementations. Ensure all service partners and specialist sub contactors adhere to strict service guidelines and maintain the Service Level Agreement metrics. Requirements: Excellent knowledge of the more »

successful execution of campaigns to meet client objectives. They will collaborate with cross-functional teams, including creative, project management and production, to deliver exceptional service and drive client satisfaction. Assisting the wider team, the Account Manager will ensure efficient account operations and will instill a strong client … service ethic to deliver against our scope of work with exceptional quality output. As an Account Manager, you will work closely with the Senior Account Director managing the running of the accounts, assessing client needs and objectives, managing briefs from start to finish as well as nurturing … all times, ensuring everyone is fully informed and proactively managing expectations. The Account Manager will have an unbending commitment to providing quality service to clients Manage the delivery of client briefs across multi-channel campaigns and projects against agreed timeframes, budgets, resources and outcomes Contribute to the more »

Customertimes is looking for a dedicated and experienced Senior IT Services Sales Manager with extensive experience in IT services sales, account management, client relationship management, strategy, and business development. The successful candidate has a proven track record of delivering outcomes that align with clients' priorities and driving business … industry companies Outstanding negotiation and consultative sales skills Excellent leadership and management skills Strong analytical and problem-solving skills Effective communication skills Unparalleled customer service skills Also, the most successful candidates would have: experience selling Custom Software Development, System Integration, and/or Digital Engineering Services (i.e., outstaffing) experience more »

time; Mon - Fri Job Responsibilities: Serves as the primary liaison with key client representatives in the United Kingdom with the goal of owning the service delivery relationship for these clients; Drives overall client satisfaction through effective coordination and communication of client deliverables; Leads project team of Associate Project Managers … training and mentoring to new hires and current employees; Instills confidence with the client and serves as a primary public face of Epiq’s service delivery offering. Job Requirements: A solid understanding of Class Action and Restructuring support industry. Two or more years of experience in project management positions … with law firms, corporate legal departments or Class Action service providers is preferred. Demonstrated success in the management of simultaneous projects. Oral and written communication skills which provide a strong and confident leadership presence. Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client more »

who is detail-orientated, commercially minded, and experienced Registered Manager to be responsible for the day-to-day running of the service with support from the Company Director and experienced Nominated Individual. This is a multi-faceted cross business role as the post holder will also … provide in Scotland under The Care Inspectorate Scotland. Role overview The Registered Manager for Health Now will have overall responsibility for the service provision and will be actively involved in the day-to-day delivery of the service including leading clinical supervision to a dedicated team … and the monitoring of all service users ensuring we deliver the highest standard of care and support. As a requirement for Scottish suppliers, you will ensure the compliance of all nurses meets CIS standards and manage a team of nurse assessors who will undertake initial assessments ensuring all nurses more »

Technical Services Manager Client Direct - Commercial Property Services £70-72k London - Euston Annual Bonus Excellent Pension Private Healthcare Dental Scheme Our customer are one of the highest profile commercial Property & Real Estate organisations in the UK, with a number of high profile developments and multi-tenant buildings … tender interviews. Produce client contract placing report. Manage contractor closely during mobilization period and through to completion. · To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency … and rare opportunity to work "in-house", with the security and fantastic benefits which accompany these roles. It will suit an experienced Technical Services Manager with experience managing within commercial multi-tenant environments, either currently working in-house/managing agent, or on the FM service provider more »

Consultancy have grown to the point that they have decided to evolve their back-office manager and PMO into a Client Services Manager, to support their Senior Leadership as they continue to grow the business. This will be a key role in the next step of … a proactive and tenacious individual with high attention to detail and focussed on delivering successful outcomes and exceptional customer experiences. As the Client Services Manager within the Consulting Team, you'll play a pivotal role in managing resources and projects efficiently. Your expertise will ensure clients enjoy successful more »

Technical Services Manager Kingston Upon Thames £60,000 - £65,000 Hexagon Group are pleased to partner with a forward thinking, property, and facilities management organisation who have an exciting opportunity for a Technical Services Manager to manage the technical operations for a retail destination based in … the industry who has a track record of promoting their employees and has some extremely prestigious properties under their management. As the Technical Services Manager, you will work closely with the Centre management team in the day-to-day management of the Centre with your focus being on … managing the technical services of the development, whilst providing exceptional levels of customer service to your tenants and client. Key Responsibilities Management of the on-site hard services partners, and closely monitoring their performance Working closely with your tenants and client, dealing with their issues in a professional and more »

Technical Services Manager Blue Chip Building Central London City Up to 75K Would you like to work at an extremely high profile building in Central London? Have you got a proven track record with the commercial building services industry? If so please read on... An excellent opportunity has … leading companies in the facilities industry. They currently maintain a number of blue chip maintenance contracts and are looking for an experienced Technical Services Manager to work on a high profile contract based in the city, close to Liverpool Street. The main purpose of the job will be … will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a 6 star service level and will also be a key player in the technical pro-active approach on risk minimisation. The main duties will also include: Manage more »

Technical Services Manager Leading FM Provider Canary Wharf - up to 75K + Package Would you like to work for one of the leading maintenance providers in London? Have you got a proven track record with the technical facilitiesand maintenance services industry? If so please read on... An excellent … in the facilities industry. They currently maintain a number of facilities and maintenance contracts across the UK and are looking for a Technical Services Manager to work at a high profile buildings based inCanary Wharf. The role will also be responsible for managing the maintenance team on site … and also dealing with external subcontractors. The Technical Services Manager will also need to maintain the site's PPMs to 100% completion at a high quality level, ensure compliance and health and safety are conducted to a high standard and also make sure the asset registeris updated on more »

Anderselite are currently recruiting for a Technical services Manager for a permanent opportunity with a leading property management and real estate services firm based in London. You will be responsible for conducting energy management audits, developing improvement plans, and managing the execution of small-scale engineering projects across … sustainability practices. Excellent communication and interpersonal skills. Proven ability to drive results and deliver high-quality service. If you are an experienced Technical Services Manager who is looking for a new diverse and flexible working opportunity then please apply now via the link above/below. more »

Customer Services Manager @ Rewards Platform/Health Tech App Company I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend on everything from … gym memberships, to holidays to Peleton bikes !! Role: The customer services manager will supporting SME and enterprise customers, ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the department Ticketing, AI chatbots, knowledge base for FAQs etc … with customers to understand their support needs Designing and implementing best practices to support fast global scale On-boarding, training and managing the customer service team Implement the right framework, understanding of ITIL or similar an advantage Work with commercial team to create service levels agreements and then more »

as brokers and private equity houses. We also advise a wide range of the newer entrants to the market, including leading fintech firms, payment service providers, proprietary trading groups and exchanges. We combine specialist tax skills and strong client relationships with a deep understanding of our sector. br br … and forward thinking sector currently undergoing very significant restructuring and transformation of both business and operating models. We are currently recruiting for a Manager to join our team. We are looking for high quality candidates, motivated by a desire to work within the sector and capable of dealing … services, with the opportunity to work directly with partners and directors. There is also the potential to work closely with other PwC lines of service - Audit, Consulting, Deals and Risk - as well as the international PwC network. You will be encouraged to develop your own client relationships, lead your more »