126 to 150 of 267 Service Manager Jobs

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

Job summary Surrey Downs Health & Care The main purpose of the role is to provide effective management and leadership to the administration, service support function of the SPA and Specialist Services of the SDHC, particularly in relation to:- Ensure efficient and effective business and service administrative service support is in place. Responsibility for overall line management and performance of Single Point of Access (SPA) and Administrative service support teams across SDHC specialist services. Ensure all administrative requirements, developments, and day to day operations within business support are implemented. Build a combination of knowledge and expertise … business support related breaches and incidents. Support the implementation of new technologies. Identify cost and operational efficiencies. Develop strong engagement and relationships across the service line, with both administrative support and clinical staff. Cultivate learning and supportive environment where best practice is shared across the service line and more »

adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in … London. About the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service … permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request management process and activities to ensure they operate efficiently and effectively and that they comply with governance and controls. You will work with more »

Job Description Service Integration Manager - Dublin Support the maturation of IT Service Management within their aligned customer group in line with IT Strategic direction to standardize and align to one way of delivering IT Service Excellence: • Assure ITTP delivery towards the assigned business area(s … customer operations are understood and onboarding projects are scoped and delivered to support the wider IT strategy of a single way for managing IT service delivery. This will involve being able to co-ordinate the activities of significant numbers (20-40) external resources engaged in the execution of onboarding … s), ITTP and IT. • Ensure adherence to financial processes to support ITTP Projects and IT Operations activities for the relevant business area(s) - e.g. Service Level Targets, CARs • Bachelor's degree in a computer science, engineering or information technology discipline. An advanced degree and related accreditations a plus. • 7+ more »

Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To £40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer … service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management more »

Oracle solution and drive product expansion opportunities via high value relationship with the client. As part of the Energy and Water SaaS team, a Service Delivery Manager forges a ‘trusted advisor’ relationship with assigned accounts to cultivate customer success. This role is committed to ensuring that customers … forward. Support development of content, tools, processes and activities performed by the SDM organization As the SaaS customer’s central point of contact, the Service Delivery Manager orchestrates services across commercial management, adoption and transformation to ensure that the customer is set up for success. You thrive more »

We have a new and exciting opportunity for an experienced Audio Visual Service Delivery Manager to lead and inspire the Production team, based onsite with our client who is one of the world’s leading technology companies. This role is responsible for leading the Events and Video … Production service which consists of Leads, Technicians, Producers, Editors & Coordinators. Salary: Up to £75,000 The services deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, event management and creative production. The ideal candidate should have a client centric focus … quantifiable leadership talents and a desire to model continuous service improvement. Exposure to working within AV, Events, Broadcast and/or Production is a must. The Day-to-Day Client Collaboration & Relationship: ● Represents our clients’ services in customer engagements ● Builds a robust, trusting relationship with all client stakeholders ● Collaborates more »

Landing in a greenfield environment, your role as Service Delivery Manager will be to ensure a high level of pro-active IT Service is always delivered, whilst also being a natural leader with a customer focused approach. You'll be joining a global organisation with clients … escalations, as well as also implementing new IT standards as they look to build on their current policies and processes. Key Responsibilities: Manage the service relationships between key customers and the IT service desk . Meet clients' business needs by planning, implementing, controlling, and reviewing service provisions … appropriately. Nurture positive working relationships with senior stakeholders in client organisation via effective communication. Foster continuous service improvement by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience more »

Technical Services Manager/Manufacturing/Boston £36k Are you passionate about ensuring quality and safety in food manufacturing? Do you thrive in environments where attention to detail and regulatory compliance are paramount? We're seeking a dedicated Technical Services Manager to join the team and … play a crucial role in maintaining and enhancing our technical functions. Job Function: As a Technical Services Manager, you'll collaborate closely with the Technical Manager to oversee and control technical operations on-site, ensuring adherence to customer requirements, specifications, and manufacturing standards. Your responsibilities will … managing raw material and packaging supplier approvals, conducting internal audits, handling complaints, and maintaining specification systems. Areas of Responsibility: Reporting to the Technical Manager and being accountable to all senior managers, you'll assist in maintaining and continuously improving our Quality Management systems in alignment with BRC and more »

demographic quite different to the average Northamptonshire general practice. Main duties of the job Job responsibilities: To work proactively with the Partners, Practice Manager, Salaried GPs, Nurses, Dispensary and administration teams and PCN to support the effective delivery of functions across the Surgery Support colleagues to understand and … prescribing and wellbeing ethos Supportive clinical team of 5 Partners, 1 ANPs, 4 Practice Nurses, 1 HCA. Excellent non-clinical team to include Patient Service Advisors, GP Administrators, Dispensers, Data Quality & Compliance Manager and Practice Manager. A range of PCN ARRS staff to include 4 Clinical Pharmacists … capacity is sufficient to meet both planned and unscheduled demand. Rota Management for both clinical and non-clinical staff Daily rota monitoring to ensure service is not compromised. To lead on IT projects and innovations, suggesting improvements for the Surgery To oversee the administration of the clinical system including more »

Service Manager (HVAC) £50,000 - £65,000 + Career Progression to Directorship + Company Van + Fuel Card + Benefits Home and Field Based, Commutable from Bristol and surrounding areas Are you from the Air Conditioning or HVAC background looking for the opportunity to progress your career … for over 15 years and have completed over 1,000 commercial installations, due to this they are looking to rapidly expand their aftersales maintenance service to customers to propel their growth. This is an exciting role for someone from an Air Conditioning or HVAC background looking for the opportunity more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful … delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO more »

Job summary Are you looking for a new challenge? We are currently looking for motivated individuals to join the National Operations Service (NOS) as the IT Project Manager for the Multi-Cancer Blood Test (MCBT) Programme. The NHS Long Term Plan has set out key ambitions for … receive a 'Cancer Signal Detected' result will be referred to secondary care for diagnostic testing to confirm if cancer is present. The National Operations Service will support the NHSE MCED Blood Test Screening Pilot through the provision of 3 main operational functions: Demand Management Team Call Centre Team Clinical … Team Main duties of the job The National Operations Service IT Project Manager will support the senior management team in the delivery of the strategic priorities of the NHSE Multi-Cancer Blood Test Pilot Screening Programme by: Working as part of the NOS team to provide critical more »

We are looking for a Service Support Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement employee wages daily, alongside deliver adequate Health & Safety compliance … to mitigate potential risks. This role is specifically looking after Peterborough, Lincoln, Coventry & Leicester. You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW … Vetting, and Contract Compliance. You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met. The ideal candidate will have a more »

Purpose The role of the Service Delivery Manager (SDM) within the OUTCO Grounds Maintenance Division, is to manage team performance, controlling service quality and ensuring it is delivered in a safe, efficient, and professional manner. It is an operational role, leading, monitoring, and supervising delivery teams. … and management personnel.? The S ervice Delivery Managers focus is on keeping clients satisfied with the company's services, fixing any reliability issues, tracking service metrics, adhering to budgets, and helping lead the teams responsible for getting services delivered to clients in a safe and professional manner, in accord … solve client issues and concerns creatively. What we can offer you 25 days annual leave, plus bank holidays Occupational sick pay scheme Death in Service benefit Competitive salary Rewards gateway EAP more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these more »

Are you a dynamic leader with a passion for service excellence? SMT GB Horsham, are looking for a talented Service Delivery Manager to join our team and drive success in service operations. This role is being offered with a highly competitive base salary plus benefits … days holiday including bank holidays. Responsibilities: Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision. Managing service delivery in our area to ensure top-notch performance. Nurturing and enhancing customer relationships to foster long-term loyalty. Upholding stringent health and safety standards … We look forward to welcoming you to the team! Join SMT GB and be part of a team that's committed to excellence in service delivery. Apply now and embark on a fulfilling career journey with us more »

desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT Service Desk Manager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance … ability to think critically about systems and to adjust consistently as needed. An ability to balance and plan the short-term actions of the service desk function. Demonstrable experience leading a service desk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools more »

Job Description Years of relevant experience 7+ years Education Level Bachelor's Degree About the Job Our Client is seeking to recruit a Service Integration Manager with at least 5 to 10 years expertise. Support of the IT Service Management within their aligned customer group in … line with company IT Strategic direction to standardize and align to one way of delivering IT Service Excellence: • Assure IT delivery towards the assigned business area(s) - work in close partnership with aligned customer group and IT teams to ensure that project progress, quality and budget is aligned across … operations are understood and onboarding projects are scoped and delivered to support the wider company IT strategy of a single way for managing IT service delivery. This will involve being able to co-ordinate the activities of significant numbers (20-40) external resources engaged in the execution of onboarding more »

Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal … Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure alignment throughout the transition process. Develop and maintain transition plans, timelines, and documentation, identifying key milestones and … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven experience more »

IT Projects & Services Manager Responsible for NATS Infrastructure Services (NIS) and Business Application Services (BAS) contract. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some … Our support to UK Air Traffic Management (ATM) began with NATS in the early 1990’s, starting with the development of the current in-service system; and we are now at the heart of the innovative development work to modernise of ATM solutions. WHAT WILL YOU BE DOING? You … long-term customers in the UK underpinning the smooth running and continuity of their critical business objectives. These services include a comprehensive set of Service Management & Reporting functions for ~4,000 users including a 24x7 Service Desk, End User Services, Network & Infrastructure Services, Hosting Services and Business Application more »

only a few providers offering an end-to-end in-house collection and laboratory service. We have a new and exciting opportunity for a Service Delivery Manager to join our growing organisation at SYNLAB Laboratory Services. Leading a team of Duty Managers, you will ensure the service delivery of the 24/7, 365 day client booking service. The Role: Requires you to take responsibility for the overall direction Service Delivery, ensuring that best behaviours are fully embedded, conducting regular appraisals and providing clear objectives, while delivering initiatives to improve service quality across the … lead a team of Duty Managers spread over a large geographical area focused on providing a 24/7 365 day customer-centric booking service while controlling costs to achieve budget. Close liaison with wider teams within the SYNLAB Laboratory Services such as Client Support and Collections is critical more »

Technical Services Manager/Manufacturing/Boston £36k Are you passionate about ensuring quality and safety in food manufacturing? Do you thrive in environments where attention to detail and regulatory compliance are paramount? We're seeking a dedicated Technical Services Manager to join the team and more »

Job:Technical Services Manager Location: Birmingham - Cambridge Salary:£80,000 + Package Job type:Permanent Are you an Experienced Technical Servies Manager looking for a new opportunity working for a high end company. Looking for someone who has come from an M&E consultancy background with … from a M&E Consultancy background as our client which is a Main Contractor feels this will add valuable knowledge to their team. Technical Service Manager Responsibilities: - Take technical brief from Clients - Contribute to the pitch strategy - Present technical designs to the Client in a simple and more »

Job:Technical Services Manager Location: Birmingham - Cambridge Salary:£80,000 + Package Job type:Permanent Are you an Experienced Technical Servies Manager looking for a new opportunity working for a high end company. Looking for someone who has come from an M&E consultancy background with … from a M&E Consultancy background as our client which is a Main Contractor feels this will add valuable knowledge to their team. Technical Service Manager Responsibilities: - Take technical brief from Clients - Contribute to the pitch strategy - Present technical designs to the Client in a simple and more »