Jobs 1 to 14 of 14

Service Desk Manager

Oxford, Oxfordshire -
IAD
To guarantee service level agreement (SLA) targets are met, whilst ensuring an excellent service to meet customer expectations, through day to day liaison and the timely escalation of issues... Excellent appreciation of ITIL/ ISO20000 methodologies and standards; ideally accredited to Practitioner or Manager standards... Desirable: Experience with Call Management Systems...
Salary: Salary offered will be competitive & dependent on skills & experience
Posted: 7 days ago

Service Desk Manager/Support Manager - ITIL, KPIs

Coalville, Leicestershire -
Blues Point Ltd
Key Skills. Management of a service desk, or similar. ITIL certification. Experience interrogating reports and analysing improvements. Excellent customer service skills. Change/Problem Management. Software such as Excel and ITSM tool to generate reports and interrogate data. Desirable Skills. Remedy, or similar. Experience using data and reporting to implement improvements...
Salary: From £30,000 to £40,000 per annum + bens inc car allowance and bonus
Posted: 26 days ago

****Service Desk Team Lead/Manager****

Milton Keynes, Buckinghamshire -
Extra Technology 'Human Capital Solutions' Ltd
Extra Technology is currently recruiting on behalf of market leading global organisation for a Service Desk Team Lead/Manager to head up a team of 14 - 18 analysts that provide phone and remote support across enterprise IT hardware and applications to a specific global region working as part of a...
Salary: From £30,000 to £38,000 per annum + Good Benefits
Posted: 5 days ago

Service Desk Manager - ITILv3

Croydon -
Capita - ITIN
Key skills - service desk / service desk management / ITIL V3 / teams / incident management / problem management / change requests / At Capita Plc (FTSE 100) we are looking for a Service Desk Manager to develop, lead, and motivate a team of Service Desk professionals to deliver excellent technical/non-technical support with outstanding customer...
Salary: £40000.00 - £50000.00 per annum + bens
Posted: 9 days ago

Service Desk Manager

Cambridge, Cambridgeshire -
University of Cambridge
Applicants are expected to be educated to degree level, with relevant qualifications and/or experience in delivering IT services in an enterprise network environment... An understanding of Service Desk best practise (preferably ITIL) and operational experience in both 1st and 2nd line support is essential. Hands on experience of Windows...
Salary: From £33,562 to £45,053 per annum
Posted: 2 days ago

Service Desk Manager

Altrincham -
360 Resourcing
My client are a leading Web development company who a looking for an experienced and passionate Service Desk Manger to manage a team of support Engineers ensuring all technical problems are solved and KPI's are met by the team... Your responsibilities on a daily basis will include: - Continual improvement...
Salary: £30k - 35k per year
Posted: 10 days ago

Service Desk Manager - Urgent - Telecoms, Mitel, PBX, VoIP

Brierley Hill, West Midlands (County) -
Oscar Associates (UK) Ltd
Service Desk Manager - Urgent - Brierley Hill, Birmingham, Stourbridge, Oldbury, Dudley, Wolverhampton, Kidderminster - Telecoms, Service Delivery, Mitel, PBX, VoIP, Networking, IT Support - £34,000 - £39,000. A Telecoms, Service Delivery, Mitel, PBX, VoIP, Networking, IT Support Service Desk Manager is required for this new and rewarding role with my hugely successful...
Salary: £34000 - £39000 per annum + Benefits
Posted: 2 days ago

Service Desk Manager - London - Insurance - £45k

City of London -
Mint Recruitment Solutions
Reporting to the Global Infrastructure Manager you will need to manage a team of 8 strong 1st-2nd line support staff, review and schedule their work, prioritize support calls, and ensure delivery against agreed service levels. In addition to the BAU activities, you will instrumental in managing the rollout of...
Salary: £40000 - £45000 per annum + Benefits
Posted: 3 days ago

IT Service Desk Manager

Wembley, Middlesex -
euro car parts
Candidates with previous experience of managing a support desk in a FMCG company with a large user base and multi sites will be at some advantage... Other responsibilities may include negotiating service level agreements with external suppliers of IT-related services, and disaster recovery if the system crashes... This could...
Salary: Competitive
Posted: 18 hours ago

Service Desk Manager - Sheffield

Sheffield, South Yorkshire -
Head Resourcing
ITIL Intermediate certification... case management systems, practice management systems. *Excellent computer liberality is essential, including advanced knowledge and experience of Microsoft Office. *Service Desk logging tools - SupportWorks, Remedy, ServiceNow, etc. *Operating Systems Support - XP, Windows 7 & 8. *Active Directory and Group Policy... Key words: "Service Desk Manager", Sheffield, ITIL, "South...
Salary: £34000 - £38000 per annum + benefits package
Posted: 6 days ago

Service Desk Manager - Windows Server / Management / Legal

Sheffield, South Yorkshire -
Senitor Associates
Sheffield - Windows Server / Legal / Management... The systems you will be working with will include Windows Server 2008, Active Directory, Exchange 2010, SQL Server, TCP/IP, DNS/DHCP, and some bespoke legal applications... *Windows Server 2008. *Exchange 2010. *TCP/IP. *DNS/DHCP... *SLA's/KPI's... For more information about Senitor...
Salary: £38000 per annum
Posted: 5 days ago

IT Service Desk Manager / IT Support Manager

London -
Ultimate Asset
Acknowledge & respond to Requests (verbally & in writing), whilst maintaining a fast response rate according to agreed SLA’s... Keep in line with SOx procedure, mitigating against non-compliance issues. Tech Skills: Windows 7 / 8. Active Directory... MS Office ‘10-‘13. iPhone / Android / Blackberry. LANDesk... Cisco Call Manager Software... Requirements: Previous...
Posted: Yesterday

Service Desk Manager

Barlborough, Derbyshire -
Greencore
Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk , Incident Management, Problem Management and Knowledge Management... -Has good knowledge of server operating systems with particular focus on Windows Server 2003 / Active Directory. -Has good knowledge of desktop operating systems (Windows XP) and associated hardware...
Salary: Excellent salary inc bonus and car
Posted: 23 days ago

Helpdesk Manager / Service Desk Manager - £30k

Cambridgeshire -
Mint Recruitment Solutions
Candidates will need to have a strong interest in cloud technology including AWS, Salesforce, and Google Apps. Key Technical areas: - Microsoft - Office, Exchange, Win Server, AD. - Virtualisation - VMware, Citrix. - Cloud - AWS, Google Apps, Salesforce etc. - Networking - Cisco, DNS, DHCP, IP/TCP... Strong leadership and organisation skills are essential in building...
Salary: £28000 - £30000 per annum + Benefits
Posted: 17 days ago