31 to 55 of 207 Service Manager Jobs

Service Manager (Mechanical) £40,000 - £50,000 + Company Car + Progression + Industry Training + Excellent Company Benefits Fakenham (Commutable from: Norwich, Sheringham, Cromer, King's Lynn, Swaffham, Dereham or surrounding areas) Are you from a Heavy Mechanical background and hold management experience? Do you want … your expertise to seamlessly guide the development of engineers within your team? This is the opportunity to manage and grow your own team of Service Engineers. You will receive training at every step of your career, which will unlock doors to further progress into senior management. The company are … be responsible for maintaining customer relationships and leading by example to ensure high standards of performance within your team. This role would suit a Service Manager from a Heavy Mechanical background, looking to manage and develop their department to consistently drive company success. The Role - Use your more »

Service Manager (Mechanical) £40,000 - £50,000 + Company Car + Progression + Industry Training + Excellent Company Benefits Fakenham (Commutable from: Norwich, Sheringham, Cromer, King's Lynn, Swaffham, Dereham or surrounding areas) Are you from a Heavy Mechanical background and hold management experience? Do you want … your expertise to seamlessly guide the development of engineers within your team? This is the opportunity to manage and grow your own team of Service Engineers. You will receive training at every step of your career, which will unlock doors to further progress into senior management. The company are … be responsible for maintaining customer relationships and leading by example to ensure high standards of performance within your team. This role would suit a Service Manager from a Heavy Mechanical background, looking to manage and develop their department to consistently drive company success. The Role - Use your more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who … consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

SERVICE & PARTS MANAGER Job Brief We are looking for aService & Parts Manager to join our team and act as a liaison between our customers and our Technicians. Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their … work - Monday to Friday 8am - 5pm Responsibilities Management of 2/3 Technicians which involves planning and scheduling their work loads. Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up Using your knowledge of our products and services to sell or provide … in-depth information about available parts and service options to customers and provide estimates for any work required Liaise with customers to advise them about service changes or car pick-up times Maintain positive customer relationships to ensure repeat business Responsible for the complete inventory of all stock more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site | Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation … Negotiation | Client Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd party more »

. All of our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable. We are always looking for new experts to … environment with 2 shifts in our Peterborough office. Salary: £40,000 - £50,000 + On call allowance (Depending on experience) Role Overview As a Service Manager at IT Naturally you will be responsible for ensuring that the processes required to deliver the services are managed. ensuring roles … and responsibilities for the processes are defined, and processes are designed, implemented, and improved. Role Responsibilities Monitoring service performance against SLA/SLM activities for the products and services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including more »

Service Transition Manager - Hybrid Harvey Nash is currently recruiting for a permanent role with our client, a leading organisation in the manufacturing industry who are currently undergoing lots of change and transformation. It is a really exciting time for an enthusiastic Service Transition Manager … IT strategy. Transition Management : Oversee the smooth transition of services from development to production, minimizing disruptions and ensuring optimal performance. Continuous Improvement : Regularly analyse service performance data to identify and implement enhancements throughout the service life cycle. Collaboration and Seamless Design : Work closely with IT, business units, and … service providers to ensure a cohesive service design and transition process. Adherence to Standards : Maintain strict governance over the design and transition phases, following industry standards and best practices The candidate: Service Management Expertise : Possess in-depth knowledge of IT service management frameworks, particularly ITIL, with more »

Service Manager - Heavy Plant & Equipment/Earthmoving An opportunity has arisen for a Service Manager to join a leading name within the Heavy Plant & Equipment sector offering an excellent package and career advancement. What's On Offer: Development opportunities Comprehensive benefits and employer paid … of company presence at such events. Evaluate operational procedures to ensure continuous development and efficient operations within the department. Formulate, develop, and monitor customer service KPIs. Keeps up to date with machine developments and industry trends. Communicate and act in a manner that promotes a positive image of the more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will … join an already established service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service … firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled with some of the most influential individuals in the more »

Service Desk Manager Birmingham Hybrid £40,000 Are you an experienced IT professional who is looking to upskill in their career? We are seeking a Service Desk Manager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join … our clients growing team. As a Service Desk Manager, you will play a crucial role in leading their service desk team to deliver exceptional IT support to their clients. Key Responsibilities: Lead and mentor a team of service desk technicians to ensure they deliver high … quality and timely support to their clients. Oversee the day-to-day operations of the service desk, ensuring that service level agreements (SLAs) are met and exceeded. Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues promptly. Continuously assess more »

IT Continual Service Improvement Manager (CSI) Outside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. … Continual Service Improvement aims to continually improve the effectiveness and efficiency of IT processes and services. Key outputs of the role are to: * Own and communicate the CSI vision throughout the IT Supply Chain. * Provide overall direction and guidance for improvement objectives. * Work with all other areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements, build improvement plans, drive the implementation of improvement plans). * Where feasible, look to recommend/utilise appropriate tooling to gather data and ensure that they more »

ITSM Service Manager Permanent ; Monday - Friday The Auxilion SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. The … teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service Manager will oversee these functions with the support of a small team and report into the Head … meaningful KPI’s and SLA’s. Technical Competencies: Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations Centre would be an advantage: Messaging - Exchange, Teams Microsoft Office 365 Virtualization Backup, Archiving, storage Core Infrastructure -Windows/Networks Business Competencies: Strong more »

Job Title: IT Service Manager Location: Northampton Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers … Strategy, Delivery. Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities … with suppliers to ensure optimal service delivery and negotiate cost-effective contracts. reduce costs while maintaining high-quality service levels. discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. service contracts effectively, ensuring compliance and satisfaction. and contribute to IT transformation more »

family A Simply Health Cash Plan- to help you with healthcare costs including dental, physiotherapy, chiropody, optical, new child payment, prescriptions and more Long service rewards starting at £100 increasing to £150 depending on length of service we believe our staff are our greatest asset and we want … we want to support you in your career in care, from becoming a mental health first aider, to career progression- from support worker to service manager, your development is our development Regular supervisions with your manager, team meetings and feedback Refer-a-Friend Award earn … shops both online and on the High street We have an exciting new opportunity in the Telford, Bridgnorth and Broseley area for an Assistant Service Manager who can share in Bethphages values. This role will see the ideal person supporting the Service Manager to more »

Role : Service Manager Salary : (up to) £50,000 Location : Remote Join a tech consultancy offering an industry leading service ensuring their customers get the most out of agile and DevOps methodologies. As well as being at the forefront of technology, they have been voted one of … the UKs best small companies to work for! In this role you will be responsible for the overall customer service management ensuring a smooth transition towards their next-level software development. This company are rated so highly by customers and employees due to their mindset towards continuous incremental improvement … Teams to understand usage and find innovative ways to further improve an already industry leading service. Key Requirements 1 year of experience in the Service Manager role SC cleared (SC clearable candidates may be considered) Background in customer service with a commitment to delivering high-quality more »

Job: Service manager Location: Remote, UK Job Type: Contract Inside IR35 Job Description Develop and implement service strategies aligned with organizational goals and objectives, leveraging ITIL best practices. Design and optimize IT services, ensuring that they meet the needs of internal stakeholders and adhere to industry … of new or modified services into production, minimizing disruptions and ensuring smooth implementation. Oversee the day-to-day operation of IT services, ensuring that service levels are maintained and incidents are resolved in a timely manner. Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of IT … services and processes. Define, monitor, and report on service level agreements (SLAs), ensuring that service performance meets or exceeds customer expectations. Change Management: Implement and enforce change management processes to minimize the risk of service disruptions and ensure compliance with regulatory requirements. Lead incident management activities, including more »

Service Delivery Manager (SC Cleared) Duration: Minimum 6 months Rate: £450.00 per day inside IR35 Location: Central London (On-site) Job Description: We are seeking a highly experienced Service Delivery Manager who holds current SC Clearance to join our team for a minimum … month contract assignment. As a Service Delivery Manager, you will be responsible for managing a small service delivery team to ensure the seamless provision of services to our esteemed government end client. Key Responsibilities: Oversee the delivery of services to meet the client's requirements and … expectations. Manage a small service delivery team, providing guidance, support, and direction. Develop and maintain strong relationships with the government end client and other stakeholders. Ensure compliance with contractual agreements and service level agreements (SLAs). Monitor service performance, identify areas for improvement, and implement corrective actions more »

Service Relationship Manager Main Purpose of Role Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building and nurturing relationships to keep our partners … on the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team, you will need to build strong relationships both internal and external to drive continual service improvement. The role is not just partner facing … you will also take the lead driving service improvement with our suppliers and contractors to improve our delivery lead times and keep us delivering service faster than our competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales more »

Position: Air Conditioning and Refrigeration Service Manager Location: Bromsgrove, West Midlands Duration: Permanent Salary: From £50,000 to £55,000 plus company car and a Quarterly and Annual Bonus We are looking for and Experienced Service Manager with a strong technical working background in … a very well established and recognised Refrigeration and Air Conditioning Company. This company have a great reputation within the industry for providing an excellent service as well as supporting its engineers and staff. The right person for this position will have a strong technical working background in air conditioning … client meetings as well as supporting the engineers on site. Requirements Strong technical background in air conditioning and refrigeration Must have experience managing a service or installation team Based in a commutable location to Bromsgrove Full UK driving licence Supportive to engineers and clients Ability to do some service more »

Brook Street are looking for an IT Service Manager to work for the renowned DWP. If you have experience in the below, we have the opportunity for you! As an IT Service Manager you are responsible for ensuring a high quality service is … user experience of the Fraud & Error systems. This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake Service Management activities such as: - Proactive role within Fraud & Error Live Support team … using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions - Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations - Meeting or exceeding more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management … framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions … across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will … be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead … mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service more »

Position: Service Delivery Manager Salary: Up to £65,000 Location: Remote + travel to customer sites as needed About the Role: As a Service Delivery Manager, you'll lead a portfolio of managed services accounts to maximize service quality and customer satisfaction. Your … primary responsibilities will include: Successfully managing teams of Service Engineers to deliver services against SLAs, ensuring adherence to contract terms and achieving target margins Engaging extensively with customers to understand their needs and ensure satisfaction is consistently met or exceeded Overseeing service delivery processes to ensure efficiency and … effectiveness Collaborating closely with internal teams to drive continuous improvement initiatives Principal Responsibilities and Tasks: Lead teams of Service Engineers to deliver services within SLAs, contract terms, and target margins Foster a culture of excellence and accountability within the service delivery teams Establish and maintain strong relationships with more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management … framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions … across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding more »

REQUIRED: SERVICE MANAGER - SC OR DV CLEARED LOCATION: FT ONSITE IN EITHER LEICESTER OR HURSLEY DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an IT Service Management more »