looking for an experienced 2nd Line Engineer who can bridge the gap between their 1st line and 3rd line engineers. Requirements: Ticketing system support- ServiceNow/Jira/Confluence 2nd Line Support (onsite & remote) Active Directory/Azure AD Office 365 configuration & administration Windows Servers Virtualisation technologies- VMWare/Hyper more »
Terraform Linux VMware Elastic Stack (ELK/ECK) Gitlab GoLang scripting language AWS Desirable Skills Experience of ITIL and IT Management systems, such as ServiceNow, Jira, and Confluence Automated testing tools Agile project delivery & ceremonies Storage solutions Please apply via this site in the first instance or send a CV more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Eutopia Solutions Limited
Configuration Management experience It is essential that you have CMDB experience, and also preferably CSDM It would be advantageous if you are experienced with ServiceNow but UCMDM, BCM Atrium and/or Microsoft Service Management experience would also be relevant Ideally you will have experience working in a multi-site more »
Proven track record of maturing service desk operations and leading service transformation projects. Experience in operating within an Azure environment and extensive experience with ServiceNow and ITIL Foundation v4. Strong leadership and interpersonal skills, with the ability to manage diverse teams and maintain high levels of performance. Excellent communication skills more »
Terraform Linux VMware Elastic Stack (ELK/ECK) Gitlab GoLang scripting language AWS Desirable Skills Experience of ITIL and IT Management systems, such as ServiceNow, Jira, and Confluence Automated testing tools Agile project delivery & ceremonies Storage solutions Please apply via this ad in the first instance or send a CV more »
Prince 2 foundation Certification (waterfall/agile) or equivalent Experience of waterfall and agile project requirement gathering/documentation methodologies. Experience of Microsoft Project, ServiceNow SPM, SAP Solution Manager, ProMaps Advanced use of Microsoft packages. more »
Employment Type: Permanent
Salary: £36000 - £47000/annum Life Insurance,Healthcare,Vision
related incident when called upon to do so. Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow). Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service more »
security at the Change Authority Board, Architecture Review Board and Data Privacy Working Group. Managing the security, RFC, ERFC and DDQ's queue in ServiceNow (dealing with suspicious emails, phishing, proxy and access request etc.) Monitoring and managing responses to the Cyber incidents, Security DL (which is mainly the above more »
specification Minimum five years of design and implementation experience in IT, with a deep knowledge of implementation and management of tooling such as Autopilot, ServiceNow, Intune, Jamf, Tanium and Zabbix amongst others. Solid understanding of product management, agile principles and development methodologies and capability to support agile teams by providing more »
enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN Experience in writing Statement of Work documents including more »
London, England, United Kingdom Hybrid / WFH Options
Sportradar
members and general employee awareness. Required Skills/Abilities and Knowledge 5 years of crisis management experience Major Incident Management tool experience, preferably with ServiceNow, a plus Familiarity with incident management metrics such as MTTR/MTTD, root cause analysis, and severity levels preferred. Professional experience with ITSM/ITIL more »
administration, including AD user creation, password administration, Group Policy etc. Microsoft Exchange/Outlook client. Strong Microsoft Office support skills. Ticketing systems such as ServiceNow Full driving licence Strong communication skills. Able to work alone and also as part of a team. Ability to plan, prioritise and organise own work. more »
to influence at senior levels and be an ambassador for the function through interpersonal, written and verbal communications to all levels Experience working within ServiceNow, JIRA and KeyedIn Additional Information Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year more »
ServiceNow Technical Solutions Architect Permanent – Remote – UK candidates only SERVICENOW ITSM + CSA Certification required. SC Clearance We are recruiting for an Elite Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise Service Management or … SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of the Solution Architect is … Experience with creating ROI/value propositions for customer software implementations. • Knowledge of IT and Enterprise Service Management is critical. • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. • ServiceNow Certifications more »
ServiceNow Technical Consultant Henderson Scott are proudly working in partnership with a SerivceNow Elite partner throughout the UK. Due to the growth of the business, we are supporting to find a Senior ServiceNow Technical Consultant at their office in Warwickshire on a full time permanent basis. Please note - due to … days on site is a requirement and must have full right to work in the UK (No sponsorship available) The Role: Understand and implement ServiceNow platform architecture solutions. Working on multiple implementation projects within ITSM. Collaborate with architects and clients to define technical requirements. Develop designs aligned with requirements. Review … issues and report status to the Project Manager. Manage risks and ensure high-quality deployment. Identify improvement opportunities. About You: Experience working with multiple Servicenow modules. Relevant ServiceNow certifications (CSA, CIS - ITSM, ITILv3 advantageous) ITIL process definition and integration solutions knowledge. Experience leading ITSM implementation projects and ServiceNow life-cycle more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early more »
for this role will have exposure to: Windows OS (10 essential, experience with 11 would be a big plus) 365, Active Directory, SCCM & VDI ServiceNOW Mac Financial Services experience is advantageous but not essential. Please apply today or get in touch with me directly: sean.kennedy@harringtonstarr.com more »
and Operations. Understanding of Microsoft Azure Cloud Eco Systems and Services. An understanding of Information Security (InfoSec) and Cyber Security fundamentals. Operational experience of ServiceNow or equivalent ticketing system. BYOD/MDM Deployment and Support. Friendly and approachable with good customer service skills and able to communicate with colleagues who more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Peaple Talent
Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid working Private Medical Insurance Performance bonus Interested? If you think you're right for more »
lifecycle Engineering: o Java o Spring o GCP o Disrupter The below are highly desirable- * Knowledge on Microservices * Production support * JIRA or Azure boards * ServiceNow * Restful API Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited more »
effectively deliver these to customers. * Tracking emerging trends and identifying opportunities to make sure the Service Desk achieves its goals. * Experience of Microsoft Windows, ServiceNow, Excel, Powerpoint. * Excellent communicator, who takes a strong sense of ownership and accountability. * Good understanding of global/local business differentiation, and customer behaviours and more »
to issues. Effective communication and coordination skills are essential as you liaise with team members and plan daily activities. Key Responsibilities: Proficiency in utilizing ServiceNow, Zendesk, and other software for managing work assignments and tracking tickets, including training fellow engineers. Supervision of Contractor Planned Preventative Maintenance (PPM) and Service Repairs more »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Kelly Services (UK) Ltd
thermal role printer devices Good understanding of Wi-Fi and Bluetooth Experience of dealing with Third Party suppliers for hardware swap-out Experience with ServiceNOW or similar ticket management system Experience in supporting Web based applications Experience in basic SQL Database management Additional Information This is a temporary ongoing role more »