The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Management
London / City of London
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 154 157 -
Rank change year-on-year +3 -  
Contract jobs citing Service Desk Management 1 1 0
As % of all contract IT jobs advertised in the City of London 0.033% 0.030% -
As % of the Processes & Methodologies category 0.039% 0.034% -
Number of daily rates quoted 1 1 0
Median daily rate £400 £250 -
Median daily rate % change year-on-year +60.00% -  
UK excluding London median daily rate £185 £313 £325
% change year-on-year -40.80% -3.84%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £9.19 - £16.75

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
City of London
Contract job vacancies with a requirement for process and methodology skills 2579 2920 4265
As % of all contract IT job vacancies advertised in the City of London 85.54% 87.79% 82.46%
Number of daily rates quoted 2032 2333 3294
Median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.55%  
90% offered a daily rate of more than £340 £325 £320
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 22 27 36
Median hourly rate £16.00 £20.89 £20.45
Median hourly rate % change year-on-year -23.40% +2.17%  
90% offered a hourly rate of more than £13.50 £14.20 £12.50
10% offered a hourly rate of more than £28.35 £47.50 £92.50
UK excluding London median hourly rate £36.25 £38.50 £30.20
% change year-on-year -5.84% +27.48%  

Service Desk Management
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing Service Desk Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in the City of London

Service Desk Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Management in the City of London.

Contractor daily rate trend for Service Desk Management in the City of London

Service Desk Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management in the City of London.

Contractor hourly rate trend for Service Desk Management in the City of London

Service Desk Management
Top 10 Co-occurring IT Skills in the City of London

For the 6 months to 27 March 2017, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Desk Management.

1 1 (50.00%) ITIL
1 1 (50.00%) CRM
1 1 (50.00%) SLA
1 1 (50.00%) Cisco
1 1 (50.00%) ITIL Certification
1 1 (50.00%) BCP
1 1 (50.00%) Service Management
1 1 (50.00%) Service Delivery
1 1 (50.00%) Disaster Recovery
1 1 (50.00%) ITSM

Service Desk Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Job Titles
1 1 (50.00%) IT Manager
1 1 (50.00%) IT Support
1 1 (50.00%) IT Support Manager
1 1 (50.00%) Service Manager
1 1 (50.00%) Support Manager
Processes & Methodologies
1 1 (50.00%) BCP
1 1 (50.00%) CRM
1 1 (50.00%) Disaster Recovery
1 1 (50.00%) ITIL
1 1 (50.00%) ITSM
1 1 (50.00%) Service Delivery
1 1 (50.00%) Service Management
Qualifications
1 1 (50.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (50.00%) SLA
Vendors
1 1 (50.00%) Cisco