Customer-Centricity Contract Job Trends in West London

Customer-Centric
London > West London

The table below provides summary statistics and contractor rates for jobs advertised in West London requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 12 January 2026, with comparisons to the same periods in the previous two years.

6 months to
12 Jan 2026
Same period 2025 Same period 2024
Rank 37 - 40
Rank change year-on-year - - -
Contract jobs citing Customer-Centricity 8 0 4
As % of all contract jobs in West London 2.91% - 1.02%
As % of the Processes & Methodologies category 3.19% - 1.17%
Number of daily rates quoted 2 0 2
10th Percentile - - £478
25th Percentile - - £481
Median daily rate (50th Percentile) £500 - £488
75th Percentile - - £494
90th Percentile - - £498
London median daily rate £500 £515 £550
% change year-on-year -2.91% -6.36% -15.38%

All Process & Methodology Skills
West London

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in West London.

Contract vacancies with a requirement for process or methodology skills 251 164 343
As % of all contract IT jobs advertised in West London 91.27% 82.41% 87.72%
Number of daily rates quoted 121 121 253
10th Percentile £204 £220 £203
25th Percentile £350 £363 £356
Median daily rate (50th Percentile) £500 £409 £515
Median % change year-on-year +22.25% -20.58% +0.49%
75th Percentile £614 £488 £600
90th Percentile £700 £586 £645
London median daily rate £525 £550 £563
% change year-on-year -4.55% -2.22% -6.25%
Number of hourly rates quoted 24 12 18
10th Percentile £19.54 £20.75 £16.25
25th Percentile £21.30 £21.89 £31.25
Median hourly rate £25.15 £24.80 £52.50
Median % change year-on-year +1.43% -52.77% -16.00%
75th Percentile £32.19 £29.77 £70.25
90th Percentile £39.03 £32.31 £86.50
London median hourly rate £32.50 £35.00 £32.50
% change year-on-year -7.14% +7.69% -13.33%

Customer-Centricity
Job Vacancy Trend in West London

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in West London.

Customer-Centricity job vacancy trend in West London

Customer-Centricity
Daily Rate Trend in West London

Contractor daily rate distribution trend for jobs in West London citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in West London citing Customer-Centricity

Customer-Centricity
Hourly Rate Trend in West London

Contractor hourly rate distribution trend for jobs in West London citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in West London citing Customer-Centricity

Customer-Centricity
Co-Occurring Skills & Capabilities in West London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (25.00%) Confluence
Cloud Services
1 2 (25.00%) GitHub
Development Applications
1 2 (25.00%) JIRA
General
1 2 (25.00%) Analytical Skills
1 2 (25.00%) Influencing Skills
1 2 (25.00%) Retail
1 2 (25.00%) Social Skills
Job Titles
1 3 (37.50%) Lead
2 2 (25.00%) Business Analyst
2 2 (25.00%) Product Business Analyst
Miscellaneous
1 2 (25.00%) Analytical Mindset
1 2 (25.00%) Digital Media
1 2 (25.00%) Media Streaming
Processes & Methodologies
1 5 (62.50%) Change Management
1 5 (62.50%) Service Delivery
2 3 (37.50%) ITIL
3 2 (25.00%) Acceptance Criteria
3 2 (25.00%) Agile
3 2 (25.00%) Business Strategy
3 2 (25.00%) Continuous Improvement
3 2 (25.00%) Customer Experience
3 2 (25.00%) Data Integration
3 2 (25.00%) Decision-Making
3 2 (25.00%) Requirements Gathering
3 2 (25.00%) Roadmaps
3 2 (25.00%) Service Design
3 2 (25.00%) Stakeholder Engagement
3 2 (25.00%) User Acceptance Testing
3 2 (25.00%) User Experience
3 2 (25.00%) User Stories
3 2 (25.00%) Validation
3 2 (25.00%) Workshop Facilitation
Qualifications
1 3 (37.50%) ITIL Certification
Quality Assurance & Compliance
1 2 (25.00%) QA
System Software
1 1 (12.50%) Active Directory