Customer-Centricity Contracts in London

Customer-Centric
England > London

The table below provides summary statistics for contract job vacancies advertised in London requiring Customer-Centricity skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer-Centricity over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 306 296 393
Rank change year-on-year -10 +97 +39
Contract jobs citing Customer-Centricity 47 95 100
As % of all contract jobs advertised in London 0.37% 0.53% 0.37%
As % of the Processes & Methodologies category 0.41% 0.60% 0.41%
Number of daily rates quoted 30 65 68
10th Percentile £329 £313 £147
25th Percentile £411 £375 £390
Median daily rate (50th Percentile) £500 £475 £525
Median % change year-on-year +5.26% -9.52% -19.23%
75th Percentile £669 £588 £638
90th Percentile £730 £675 £706
England median daily rate £500 £456 £505
% change year-on-year +9.59% -9.65% -8.18%
Number of hourly rates quoted 1 0 1
Median hourly rate £26.04 - £37.34
England median hourly rate £15.80 £7.85 £37.34
% change year-on-year +101.27% -78.98% -42.55%

All Process and Methodology Skills
London

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 11,564 15,790 24,631
As % of all contract IT jobs advertised in London 92.16% 88.55% 91.11%
Number of daily rates quoted 7,847 11,316 17,711
10th Percentile £350 £338 £375
25th Percentile £440 £450 £475
Median daily rate (50th Percentile) £550 £550 £590
Median % change year-on-year - -6.78% +2.61%
75th Percentile £688 £675 £700
90th Percentile £813 £800 £800
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 166 324 278
10th Percentile £16.17 £16.00 £18.59
25th Percentile £22.68 £20.00 £22.53
Median hourly rate £31.67 £29.50 £38.13
Median % change year-on-year +7.36% -22.62% +5.90%
75th Percentile £50.75 £47.56 £62.64
90th Percentile £63.75 £65.93 £76.78
England median hourly rate £29.07 £36.00 £37.50
% change year-on-year -19.25% -4.00% +53.06%

Customer-Centricity
Job Vacancy Trend in London

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in London.

Job vacancy trend for Customer-Centricity in London

Customer-Centricity
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Customer-Centricity in London.

Daily rate trend for Customer-Centricity in London

Customer-Centricity
Daily Rate Histogram in London

Daily rate distribution for jobs citing Customer-Centricity in London over the 6 months to 1 May 2025.

Daily rate histogram for Customer-Centricity in London

Customer-Centricity
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Customer-Centricity in London.

Hourly rate trend for Customer-Centricity in London

Customer-Centricity
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the London region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -1 6 £500 -9.09% 15
West London +6 2 - - 8
Customer-Centricity
England

Customer-Centricity
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.51%) SharePoint
2 2 (4.26%) CMS
2 2 (4.26%) Confluence
2 2 (4.26%) SAS
3 1 (2.13%) Oracle Workflow
Applications
1 6 (12.77%) Microsoft Excel
2 5 (10.64%) Microsoft PowerPoint
3 4 (8.51%) Microsoft Office
4 1 (2.13%) MS Visio
Business Applications
1 1 (2.13%) Finacle
1 1 (2.13%) Payment Gateway
1 1 (2.13%) Salesforce CRM
Cloud Services
1 10 (21.28%) Azure
2 6 (12.77%) AWS
2 6 (12.77%) Azure DevOps
2 6 (12.77%) SaaS
3 3 (6.38%) GitHub
4 2 (4.26%) Boomi
4 2 (4.26%) Entra ID
4 2 (4.26%) IaaS
4 2 (4.26%) Microsoft 365
4 2 (4.26%) OneDrive
4 2 (4.26%) PaaS
4 2 (4.26%) Power Platform
5 1 (2.13%) Amazon EC2
5 1 (2.13%) Amazon S3
5 1 (2.13%) Azure Data Factory
5 1 (2.13%) Azure Synapse Analytics
5 1 (2.13%) Cloud Computing
5 1 (2.13%) Dynamics 365
5 1 (2.13%) Power Automate
5 1 (2.13%) Salesforce Commerce Cloud
Communications & Networking
1 2 (4.26%) Firewall
1 2 (4.26%) HTTP
2 1 (2.13%) VPN
Database & Business Intelligence
1 3 (6.38%) Tableau
2 1 (2.13%) Amazon QuickSight
2 1 (2.13%) Amazon Redshift
2 1 (2.13%) Data Lake
2 1 (2.13%) Data Mining
2 1 (2.13%) Data Warehouse
2 1 (2.13%) DynamoDB
2 1 (2.13%) NoSQL
2 1 (2.13%) Power BI
Development Applications
1 4 (8.51%) JIRA
2 1 (2.13%) Oracle Forms
2 1 (2.13%) Postman
2 1 (2.13%) Visual Studio Code
General
1 25 (53.19%) Social Skills
2 17 (36.17%) Finance
3 13 (27.66%) Analytical Skills
4 8 (17.02%) Banking
5 6 (12.77%) Marketing
5 6 (12.77%) Presentation Skills
5 6 (12.77%) Retail
6 3 (6.38%) Influencing Skills
6 3 (6.38%) Telecoms
7 2 (4.26%) International Banking
7 2 (4.26%) Legal
7 2 (4.26%) Local Government
7 2 (4.26%) Organisational Skills
8 1 (2.13%) Agriculture
8 1 (2.13%) Automotive
8 1 (2.13%) Brand Awareness
8 1 (2.13%) Inclusion and Diversity
8 1 (2.13%) Investment Banking
8 1 (2.13%) Manufacturing
8 1 (2.13%) Public Sector
Job Titles
1 6 (12.77%) Analyst
1 6 (12.77%) Architect
1 6 (12.77%) Senior
2 4 (8.51%) Analytics Manager
2 4 (8.51%) Designer
2 4 (8.51%) Product Manager
2 4 (8.51%) Project Manager
3 3 (6.38%) Data Analyst
3 3 (6.38%) Product Designer
4 2 (4.26%) Applications Architect
4 2 (4.26%) Communications Manager
4 2 (4.26%) Customer Communications Manager
4 2 (4.26%) Engagement Manager
4 2 (4.26%) Enterprise Architect
4 2 (4.26%) Insight Analyst
4 2 (4.26%) Security Architect
4 2 (4.26%) Senior Analyst
4 2 (4.26%) Senior Designer
4 2 (4.26%) Senior Product Designer
4 2 (4.26%) Telecoms Manager
Libraries, Frameworks & Software Standards
1 2 (4.26%) .NET
1 2 (4.26%) Middleware
1 2 (4.26%) React
2 1 (2.13%) CSS
2 1 (2.13%) HTML
2 1 (2.13%) Microsoft Graph
2 1 (2.13%) OpenAPI
2 1 (2.13%) REST
2 1 (2.13%) Swagger
2 1 (2.13%) Web Services
Miscellaneous
1 4 (8.51%) Product Ownership
2 3 (6.38%) Mobile App
3 2 (4.26%) Algorithms
3 2 (4.26%) Cloud Native
3 2 (4.26%) Digital Wallet
4 1 (2.13%) AI Agents
4 1 (2.13%) Cyber Security Posture
4 1 (2.13%) Data Centre
4 1 (2.13%) Enterprise Software
4 1 (2.13%) Low-Code
4 1 (2.13%) Onboarding
4 1 (2.13%) Robotics
4 1 (2.13%) Security Posture
4 1 (2.13%) Self-Motivation
4 1 (2.13%) Sports Betting
Operating Systems
1 4 (8.51%) Windows
2 1 (2.13%) Android
2 1 (2.13%) Apple iOS
2 1 (2.13%) Windows 10
2 1 (2.13%) Windows Server
2 1 (2.13%) Windows Server 2012
Processes & Methodologies
1 16 (34.04%) Agile
2 15 (31.91%) Problem-Solving
3 13 (27.66%) Customer Experience
4 11 (23.40%) Analytics
5 10 (21.28%) Actionable Insight
6 9 (19.15%) Continuous Improvement
6 9 (19.15%) Decision-Making
6 9 (19.15%) Stakeholder Management
7 8 (17.02%) DevOps
7 8 (17.02%) Visualisation
8 7 (14.89%) Data Analysis
8 7 (14.89%) Mathematics
8 7 (14.89%) Stakeholder Engagement
8 7 (14.89%) User Experience
9 6 (12.77%) B2C
9 6 (12.77%) CRM
9 6 (12.77%) Customer-Centric Approach
9 6 (12.77%) Project Management
10 5 (10.64%) Business Analysis
10 5 (10.64%) Migration
Programming Languages
1 10 (21.28%) Python
1 10 (21.28%) SQL
2 4 (8.51%) Java
2 4 (8.51%) PowerShell
3 3 (6.38%) R
4 2 (4.26%) Bash
4 2 (4.26%) C++
4 2 (4.26%) Go
4 2 (4.26%) PHP
4 2 (4.26%) TypeScript
5 1 (2.13%) C#
5 1 (2.13%) MATLAB
Qualifications
1 6 (12.77%) Degree
2 3 (6.38%) Computer Science Degree
3 2 (4.26%) (ISC)2 CCSP
3 2 (4.26%) CEH
3 2 (4.26%) Cisco Certification
3 2 (4.26%) CISSP
3 2 (4.26%) SAFe Agilist
3 2 (4.26%) TOGAF Certification
4 1 (2.13%) IIBA
4 1 (2.13%) Master's Degree
4 1 (2.13%) PMI Certification
4 1 (2.13%) PMP
4 1 (2.13%) Six Sigma Black Belt
Quality Assurance & Compliance
1 3 (6.38%) Accessibility
1 3 (6.38%) GDPR
1 3 (6.38%) PMO
2 2 (4.26%) HIPAA
2 2 (4.26%) PCI DSS
2 2 (4.26%) PSD2
2 2 (4.26%) QA
3 1 (2.13%) California Consumer Privacy Act
3 1 (2.13%) Data Quality
3 1 (2.13%) NIST
System Software
1 2 (4.26%) Active Directory
Systems Management
1 4 (8.51%) Terraform
2 2 (4.26%) Ansible
Vendors
1 14 (29.79%) Microsoft
2 3 (6.38%) Oracle
2 3 (6.38%) Salesforce
3 2 (4.26%) Databricks
3 2 (4.26%) Dell
4 1 (2.13%) Adobe
4 1 (2.13%) Blue Prism
4 1 (2.13%) Cvent
4 1 (2.13%) Intel
4 1 (2.13%) Qualys
4 1 (2.13%) SAP
4 1 (2.13%) ServiceNow
4 1 (2.13%) Splunk
4 1 (2.13%) Temenos