3 1st/2nd Line Support Technician Jobs in England

Exciting Opportunity: 1st & 2nd Line IT Support Technician Role Are you a dedicated IT professional seeking a rewarding position within an educational environment? GreatFind Recruitment is thrilled to present an opportunity for an enthusiastic IT Support Technician … days holiday, pension scheme, and free parking. Opportunity for professional development and growth within a supportive environment. About the Role: As a 1st & 2nd Line IT Support Technician, you will play a crucial role in ensuring the smooth operation of … in IT support roles, preferably within an educational setting. Proficiency in Microsoft environment, Office 365, and MS Teams. Strong knowledge of InTune / MDM, Azure AD, and Microsoft Servers. Experience in system deployment, imaging, and troubleshooting. Familiarity with networking, switching, and telephony systems. Education background is a more »

A passion for IT and technology. Excellent communication skills and telephone manner. Demonstrable customer centric, technical support experience in a client facing / desk side role position. Great problem-solving skills with the ability to follow processes and procedures, you will be able to prioritise and manage … pieces of work at the same time. Good knowledge of PC hardware with experience of diagnosing problems. Experience with Microsoft operating systems (Windows 7 / 8 / 10 / 11 / Server OS), Office 365 and cloud-based solutions. Good knowledge of networking principles Experience with … Apple Mac OSX. Hardware repairs including PCs, Laptops and Apple Macs. This is a wonderful opportunity for an adaptable, customer centred 1st / 2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to more »

, you will provide a wide range of duties, including telephone and email support (via a ticket system), system maintenance, PC / Laptop setup and installations, and on-site support when required. We also provide a range of cybersecurity products which you will help … up and configuring new laptops and desktops. Strong troubleshooting skills. Provide professional and friendly support to our many clients. Provide solution(s) / workaround (s) to incidents and problems. Contribute to policies, processes and procedures. Establishing a good working relationship with our clients and colleagues. Keep up … Cybersecurity and its impact on SMBs. An understanding of MSP tools such as Datto RMM, HaloPSA and IT Glue. Experience working for an MSP / IT Support company is preferred but not essential. A minimum of 1 year experience on an IT support desk or more »