15 of 15 1st Line Service Desk Analyst Jobs

1st Line IT Service Desk Analyst Application Deadline: 12 November 2026 Department: IT Infrastructure and Operations Employment Type: Permanent Location: Sheffield Compensation: £26,000/year Description IT Service Desk Analyst Location: Sheffield (hybrid working … your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more THE ROLE As an IT Service Desk Analyst, you'll be the first point of contact for colleagues requiring technical support across a range of systems ...

Service Desk Analyst (1st line) - Not for Profit team Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Description Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years … looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - IT support experience at a 1st line level Knowledge of ITIL, incident, problem and change management. Experience taking responsibility and ownership of stakeholders and projects A desire to provide ...

high-touch customer service? We are looking for a proactive Retail IT Service Desk Analyst (1st Line) to join our client team based in Portsmouth. In this role, you will be the primary lifeline for our nationwide retail stores … retail environment where no two days are the same, this is the opportunity for you. Key Responsibilities: * Primary Point of Contact: Provide exceptional, friendly 1st line technical support to store managers and retail teams via phone, email, and ticketing queues. * Incident & SLA Management: Log, prioritize, troubleshoot ...

Wanstor Limited is seeking a Service Desk Analyst (1st line) to join our Not for Profit team. This permanent, full-time role is based in a hybrid environment within the Greater London area, supporting a major charity client and delivering proactive … support. You will log and triage incidents, manage Office 365/Azure user accounts, and work within ITIL frameworks to meet service levels. The role offers opportunities to develop in a dynamic, customer-focused environment. #J-18808-Ljbffr ...

British Business Bank plc in Sheffield is seeking a 1st Line IT Service Desk Analyst to join IT Infrastructure and Operations. The role is permanent, full-time with hybrid working; attendance expected 4–5 days per week in the office, 37.5 … contact for colleagues needing technical support across systems and devices, diagnosing and resolving issues, managing requests and ensuring a responsive, high-quality service #J-18808-Ljbffr ...

recently been working in IT Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: This role will become hybrid (home-working & office) after successful completion of probation … + some remote work.You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst, you will: Be the primary telephone contact to support and assist pharmacy dispensers with IT problem ...

Tokio Marine HCC – A&H Group is seeking an IT Service Desk Analyst to provide 1st line technical support to a user base of around 2,500. The role collaborates with Desktop Support and other IT teams to resolve incidents ...

tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service ...

Biffa is seeking a Senior Service Desk Analyst in High Wycombe to provide 1st line IT support across the group, ensuring incidents are logged and resolved within SLAs. You will act as the first escalation point for the team and help … train new starters to deliver a consistent, high-quality service to internal customers. The Service Desk operates 7am–6pm, Monday to Friday. The role requires covering early and late shifts, logging and prioritising tickets in ServiceNow, helping colleagues, and #J-18808-Ljbffr ...

Wanstor Limited is seeking a Service Desk Analyst (1st line) to join our Professional Services team in a hybrid setting. Based in London, you will be the first voice for customers, triaging issues, logging tickets, and delivering practical solutions while working ...

Tokio Marine HCC – A&H Group in Bridgend is seeking an IT Service Desk Analyst to deliver first‐line technical support for about 2,500 users. You will handle incidents via tickets and calls, work with ITIL processes and SLAs, and collaborate ...

Liberty Group is seeking a customer-focused Service Desk Analyst to join our ICT team in Knowsley and deliver first-line IT support across the national business. You will log, triage and resolve incidents, providing remote and on-site assistance to colleagues. … work with Microsoft 365, Windows 10, Active Directory and device configuration, ensuring excellent service and clear communication throughout resolutions. #J-18808-Ljbffr ...

Phoenix Medical Supplies Ltd. is seeking a 1st Line Technical Support specialist in Runcorn. You will be the first point of contact for incident management, requests, and access services across UK locations, ensuring SLA targets are met and CMDB data remains accurate. The role requires strong customer … service, excellent communication and troubleshooting skills, with hands-on experience in Windows Server, Active Directory, MS Exchange and RDS. #J-18808-Ljbffr ...

Software Solutions UK in Hartlepool is seeking a Service Desk Analyst to provide first‐line IT support for users, handling incidents, requests and changes within documented procedures. The role runs Monday to Friday, 08:00–16:30, with hybrid working from … will log, diagnose and escalate issues, manage mailboxes, update ITSM records and keep users informed of progress while contributing to team success and service targets. #J-18808-Ljbffr ...

Proactive Appointments Ltd. is recruiting a First Line Support Analyst in Nottingham on a permanent basis. The role requires at least 1 year of commercial IT support experience and involves incident management, user and device administration, and onboarding/offboarding tasks. You will support colleagues across ...