2 of 2 1st Line Service Desk Analyst Jobs in London

1st Line Service Desk Analyst Location: Central London Salary: Up to £30,000 (DoE)Are you someone who enjoys solving problems, helping people and working with the latest technology? We are looking for a 1st Line Service Desk Analyst to join one … of the highest ranked Managed Service Providers in the UK and Europe, where every day is different and offers the chance to build your skills.As a 1st Line Service Desk Analyst , you will be on the front line of IT support, ensuring customers get the help they … Desk Analyst : Acting as the first point of contact for IT support, responding to calls, emails and tickets through Autotask Diagnosing and resolving first line issues within agreed SLAs Taking ownership of tickets from start to finish while keeping customers updated Liaising with third party vendors when an escalation is required Recording all More ❯

Role: - First Line Service Desk Analyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a Service Desk Analyst to join their team and help deliver on their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst … IT requests and issues. Key Responsibilities Act as the first point of contact for our clients’ IT requests and issues via phone, ticketing system and email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service More ❯