4 of 4 1st Line Service Desk Analyst Jobs in England

First Line Service Desk Analyst Country: United Kingdom Organization: Regent College London Job Title: First Line Service Desk Analyst Reports to: Service Desk Manager Job Purpose : As First Line Service Desk Analyst … ll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and application problems, you will cover one or more areas of expertise. The First Line Service Desk Analyst makes sure that the users will receive the right level of support. The main objectives of this position are … management requests and incidents on time and with excellent quality Respect the Service Level commitments defined with the users. Principal Accountabilities: Key Result Area: IT Support Provide 1st level of support. Monitor local infrastructure. Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing. Perform Local collaboration More ❯

Role: - First Line Service Desk Analyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a Service Desk Analyst to join their team and help deliver on their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst … IT requests and issues. Key Responsibilities Act as the first point of contact for our clients’ IT requests and issues via phone, ticketing system and email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues … you are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA s. You will have previous experience fixing IT issues via phone, email … and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater Manchester Hybrid working is in More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues … you are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA’s. You will have previous experience fixing IT issues via phone, email … and in person where required. Fantastic opportunities to climb the IT Support ladder with us… Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater Manchester – Hybrid working is in More ❯