Junior/Trainee Help DeskFirstLine Technical Support Analyst/ServiceDesk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a … all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help DeskFirstLine Technical Support Analyst/ServiceDesk Engineer who has an interest in developing an … IT career with excellent customer service and communication skills. The ServiceDesk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Deskmore »
Calderdale, West Yorkshire, East Riding of Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
ServiceDeskAnalyst/1stLine Support BAND: B3 Location: Remote & Halifax (Hybrid) Rate: £15.17 per hour Hours: 37.5 Duration: 3 - 6 Month - Extension(s) thereafter Specific Skills/Experience: Windows Office knowledge, 1stLine Technical Support knowledge … You will act as the central point of contact between the customer and the IT service management. You will receive all IT incidents/requests arriving into the Service Delivery Centre (ServiceDesk) and where possible will attempt to resolve (fix) at … liaise accordingly. Recent experience working in a ServiceDesk/Helpdesk environment. Experience of handling customer complaints TRUST, NHS, SUPPORT, 1STLINE, HELPDESK, ROLLOUT, DESKSIDE, WINDOWS, INFRASTRUCTURE, GOVERNMENT, PUBLIC SECTOR Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and more »
SERVICEDESKANALYST - 1STLINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an … Hiring the person who demonstrates enthusiasm and an excellent track record of outstanding Customer Service - coupled with a solid background of providing 1stLine IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely … Operating Systems (MS Windows), Active Directory, Laptop support, experience with a ServiceDesk tool such as ServiceNow, previous IT/1stLine support knowledge, excellent communication skills - both written and verbal. What you'll get in return This position is full-time in more »
Join our ServiceDesk Team! Pay - £11.44 per hour The role is full time, working 37 hours per week, M-F between the hours of 07.00 - 17.30 This role is office-based role in Princess Royal Building, Westlakes Science Park, Moor Row, Whitehaven, Cumbria This role … is based at the Westlakes FirstLineServiceDesk, in Cumbria, servicing a Client from within the Nuclear Industry who has outsourced their IT. The ServiceDesk teamwork with Partner teams covering the full scope of this Managed Services contract … to deliver IT services for approximately 14000 users across multiple locations throughout the UK. The FirstLine Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed correctly. more »
can add value and progress your career? If the answer is yes! Then this may be the role for you: Job Title: FirstLine Support - ServiceDeskAnalyst My client is a leading global technology solutions provider, delivering operational excellence and industry … technical incidents for internal and external customers. The role requires integration into the internal IT processes and support across all divisions to ensure service excellence and customer success. Responsibilities: Handle first and second level user queries for both internal and external customers. Proactively monitor systems and equipment status. … technology brands such as Dell, Cisco, HP, and NetApp. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience in data center technologies. Familiarity with ServiceDesk tools such as ServiceNow. Mandatory requirements: Previous IT working background. Excellent customer focus and communication skills. Strong analytical capabilities. Ability to more »
day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and more »