1 of 1 1st Line Service Desk Analyst Jobs in the North of England

a poor service and not put things right. Our service is free for everyone. About the role We are looking for an enthusiastic ICT First Line Service Desk Analyst, with front line experience of end user support to join our ICT team. Reporting to the ICT … Service Desk Team Leader, you will be responsible for logging, resolving and escalating a range of ICT incidents and service requests as well as systems and event monitoring tasks and end-user device management. You will deal with enquiries raised over the telephone, self-service or face to face ensuring all incidents … and service requests are captured and progressed and resolved to the highest quality. You will have: •A passion for customer service with fantastic communication skills. •A friendly and enthusiastic manner and a commitment to quality service. •Experience of working in an ITIL aligned support environment. •A good knowledge of technology and a methodical approach to triaging More ❯