Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Corriculo Ltd
Support Analyst, ServiceDesk, 1stline, Fully Remote, COR7397 An experienced Support Analyst/ServiceDeskAnalyst, with solid firstline skills as a minimum, is required for an immediate start, to help to clear a backlog of support tickets. Working … users - both onsite and remote. What's required? My client operates a predominantly Microsoft environment, so experience/awareness of the following would be great: Providing a minimum of 1st/line support, ideally via a servicedesk Microsoft 365 Active Directory What's next? If you're an experienced Support Analyst … DeskAnalyst, are available immediately and would like to be considered, then please apply now! Support Analyst, ServiceDesk, 1stline Corriculo Ltd acts as an employment agency and an employment business. #GB, #ChannelA More ❯
Warwickshire, England, United Kingdom Hybrid / WFH Options
TXP
ServiceDeskAnalyst - 1stLine IT Support 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Hybrid working (1 day per week onsite) TXP are recruiting for a customer focused 1stLine IT ServiceDeskAnalyst … fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1stLine Support Analyst you will join the busy IT ServiceDesk, providing customer support for both desktop and business applications across … ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1stline IT servicedesk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy More ❯
as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1stLineServiceDeskAnalyst will act as the first point of contact for the service desk. Supporting customers remotely … seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … at an individual level (not site-wide) to resolve technical issues when necessary. Escalation to 2nd Line: Escalate more complex issues that cannot be resolved at the 1stLine level to the 2nd Line team for further investigation and resolution. Database Builds: Assist with database builds as required, ensuring proper configuration and functionality. More ❯
as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1stLineServiceDeskAnalyst will act as the first point of contact for the service desk. Supporting customers remotely … seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … at an individual level (not site-wide) to resolve technical issues when necessary. Escalation to 2nd Line: Escalate more complex issues that cannot be resolved at the 1stLine level to the 2nd Line team for further investigation and resolution. Database Builds: Assist with database builds as required, ensuring proper configuration and functionality. More ❯
as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1stLineServiceDeskAnalyst will act as the first point of contact for the service desk. Supporting customers remotely … seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … at an individual level (not site-wide) to resolve technical issues when necessary. Escalation to 2nd Line: Escalate more complex issues that cannot be resolved at the 1stLine level to the 2nd Line team for further investigation and resolution. Database Builds: Assist with database builds as required, ensuring proper configuration and functionality. More ❯
as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1stLineServiceDeskAnalyst will act as the first point of contact for the service desk. Supporting customers remotely … seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … at an individual level (not site-wide) to resolve technical issues when necessary. Escalation to 2nd Line: Escalate more complex issues that cannot be resolved at the 1stLine level to the 2nd Line team for further investigation and resolution. Database Builds: Assist with database builds as required, ensuring proper configuration and functionality. More ❯
