2 of 2 1st Line Service Desk Analyst Jobs in the South East

First Line Service Desk Analyst Country: United Kingdom Organization: Regent College London Job Title: First Line Service Desk Analyst Reports to: Service Desk Manager Job Purpose : As First Line Service Desk Analyst … ll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and application problems, you will cover one or more areas of expertise. The First Line Service Desk Analyst makes sure that the users will receive the right level of support. The main objectives of this position are … management requests and incidents on time and with excellent quality Respect the Service Level commitments defined with the users. Principal Accountabilities: Key Result Area: IT Support Provide 1st level of support. Monitor local infrastructure. Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing. Perform Local collaboration More ❯

First Line Service Desk Analyst - Networking, Cloud + Data Centre - Maidenhead - £26-30k Do you want a role that will provide you with an outstanding career path through support into engineering? Do you want to work for a business that's invested in your progression? Do you want access to unlimited … training and development? Opportunity to work at a multi-million-pound Solution Provider working on their First Line Support Desk. A massive opportunity to progress and build a career within the Cloud & Networking space. Your duties will be to process tickets and assist with client continuous improvement plans, while co-ordinating with the 2nd line team … ideal) Previous use of ConnectWise (ideal) or ServiceNow Strong troubleshooting mindset Hunger to learn, improve and grow Based within commuting distance to Maidenhead We're looking for a first line service desk analyst that wants to progress and build their career in the cloud and Networking space for an impressive, caring IT More ❯