15 of 15 1st Line Service Desk Analyst Jobs in the UK

Join to apply for the 1ST LINE IT SERVICE DESK ANALYST role at Swansea University 4 days ago Be among the first 25 applicants Join to apply for the 1ST LINE IT SERVICE DESK ANALYST role at Swansea University Job Opportunities and Working At Swansea 1st Line IT Service Desk Analyst Home The University Job Opportunities and Working At Swansea Current Vacancies 1st Line IT Service Desk Analyst Back to list 1st Line IT Service Desk Analyst Related pages Current Vacancies Benefits & Rewards Equality Diversity & Inclusion Information for Applicants Information for New Staff Performance Enabling UK Visas & Immigration Apply Now Job More ❯

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate … client on an initial 12 month fixed term contract basis. As a Service Desk Analyst/1st Line Support Analyst, you will be responsible for providing 1st line support to users within a Windows Environment. The More ❯

Help Desk First Line Technical Support Analyst/Service Desk/Trainee, Seascale Client: AWD online Location: Seascale, United Kingdom Job Category: Other Virtual job fairs - EU work permit required: Yes Job Reference: 5cb9c9e354f7 Job Views: 4 Posted: 02.06.2025 Expiry … Date: 17.07.2025 Job Description: JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer who has an interest in developing an IT career with excellent … customer service and communication skills. The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line More ❯

About Service Desk Analyst/1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire Multi-million family-run business where core values are key to their staff. They have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills, and excellent communication skills supporting both internal and external customers and infrastructure teams. Role Responsibilities As a … Service Desk Analyst/1st Line Support/Helpdesk Analyst, you will have technical knowledge and experience of Windows 11, Office 365, Active Directory, and Group Policies. Ideally, you will also have experience with Windows Server. Your responsibilities include More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to … will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA’s. You will have previous experience fixing IT issues via phone, email and in person where required. … Fantastic opportunities to climb the IT Support ladder with us... Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to … will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA s. You will have previous experience fixing IT issues via phone, email and in person where required. … Fantastic opportunities to climb the IT Support ladder with us Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater More ❯

Social network you want to login/join with: Junior/1st Line, IT Service Desk Analyst, Bolton col-narrow-left Client: GK Recruitment Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 5c2b4db21b15 Job Views … working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime You will be able to build … some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT More ❯

us to have enriching careers, matched by an excellent work-life balance. About The Role This is a Permanent role working full-time. The 1st Line IT Service Desk Analyst will work within the Service Desk team … the wider Digital Services department and in partnership with other Professional Service departments to deliver high quality IT support to our Students and Staff in the following functions: Customer Service – Provide excellent Customer Service for all Students & Staff engaging with Digital Services across both … not limited to) Clearing, Enrolment, Conferences and Open Days Incident Management and Request Fulfilment – Follow the Incident Management and Request Fulfilment processes, in line with Service Desk objectives, to resolve as many Incidents and Requests as possible (using all appropriate data sources such as More ❯

Social network you want to login/join with: Junior/1st Line, IT Service Desk Analyst, Preston Client: GK Recruitment Location: Preston, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: ebd6d6dfa93e Job Views: 2 Posted: 08.05.2025 … in Customer Services or Customer Support? Do you thrive in delivering excellent Customer Service? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime The opportunity to build your IT … with some remote work. You will join a company that offers training and a clear career path, along with additional benefits. Responsibilities of the 1st Line IT Support Analyst include: Supporting pharmacy dispensers via telephone with IT issues Providing remote support using access tools Logging More ❯

strong chance of extension Leeds City Centre - Hybrid, 3 days in Leeds/2 days remote An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You … will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems. Responsibilities: Respond to and resolve incoming support requests from end-users via phone and email Monitor ticketing systems Provide excellent customer service … Document and track all support interactions and resolutions Collaborate with other IT teams to escalate and resolve complex issues Experience Required: Experience in a 1st line support role Experience working in a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory Experience with InTune is More ❯

Social network you want to login/join with: 1st Line Service Desk Analyst, doncaster col-narrow-left Client: IntaPeople: STEM Recruitment Location: doncaster, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted … col-wide Job Description: This is entry-level IT support A well-known UK tech and telecoms client of ours is looking for a 1st Line Support Engineer to be the first point of contact for customer issues. You’ll be taking calls, logging tickets, and solving … a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience: 1 years in a helpdesk, service desk or IT support role Good knowledge of Windows 10/11, Office 365 and Active Directory Confident handling printers, desktops, basic More ❯

Social network you want to login/join with: 1st Line Service Desk Analyst, sheffield, south yorkshire col-narrow-left Client: IntaPeople: STEM Recruitment Location: sheffield, south yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right … col-wide Job Description: This is entry-level IT support A well-known UK tech and telecoms client of ours is looking for a 1st Line Support Engineer to be the first point of contact for customer issues. You’ll be taking calls, logging tickets, and solving … a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience: 1 years in a helpdesk, service desk or IT support role Good knowledge of Windows 10/11, Office 365 and Active Directory Confident handling printers, desktops, basic More ❯

progress. If you agree, then we’d love to hear from you. Job Description We have a fantastic opportunity for an On-site Service Desk Analyst to join our small but very busy UK-based Service Desk team at our … IT support, and who relishes the challenge of working for a global organisation with often complex and varied systems-based requirements. As a Service Desk Analyst you will: Receive and record all calls from customers/business colleagues and manage and prioritize numerous open … cases. Ensure colleagues are kept informed of the status and progress of incidents and requests. Work within Service Level Agreements (SLAs). Diagnose and solve hardware and software incidents or escalate within SLAs. Ensure all tickets have been categorized, triaged, updated, dispatched, and closed within SLAs. Escalate tickets More ❯

In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system, as well as … ad-hoc desk side support. Furthermore, this role will focus on providing application support to our industry leading bespoke CRM that provides all our staff with tools they need to be successful. Key Responsibilities: Provide first line technical support, answering support queries via phone, email and … ticketing system Administration of user accounts and permissions across AD and our in-house CRM software Deliver a high level of professional customer service on the phone and face-to-face when necessary Log all calls and resolutions to the service desk logging system More ❯

About The Role In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system … as well as ad-hoc desk side support. Furthermore, this role will focus on providing application support to our industry leading bespoke CRM that provides all our staff with tools they need to be successful. Key Responsibilities: Provide first line technical support, answering support queries via … ticketing system Administration of user accounts and permissions across AD and our in-house CRM software Deliver a high level of professional customer service on the phone and face-to-face when necessary Log all calls and resolutions to the service desk logging system More ❯