1st Line Service Desk Analyst Jobs

14 1st Line Service Desk Analyst Jobs

Support Analyst, Service Desk, 1st line, Entry-level COR5332

Basingstoke, Hampshire, South East, United Kingdom
Corriculo Ltd
Support Analyst, Service Desk, 1st line, Entry-level COR5332 An excellent, award winning Basingstoke-based company seeks a Support Analyst/Service Desk Analyst – with or without existing commercial IT experience - for a … varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 250 users across several sites … in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Company The Support Analyst/Service more »
Employment Type: Permanent
Salary: £18,000
Posted:

IT Service Desk Analyst- 1st Line - Liverpool

Liverpool, Merseyside, North West, United Kingdom
Circle Group
IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst/1st Line IT Support Analyst with strong … experience in an IT helpdesk or support role, is required by a leading company in central Liverpool. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues in a timely manner … and contribute to the team by providing an excellent IT support service. Experience required: 12 months experience in a similar 1st line IT support role Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and a passion for learning about new and more »
Employment Type: Permanent
Salary: £22,000
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1st Line Service Desk Analyst

Sheffield, South Yorkshire, United Kingdom
Akkodis
1st Line Service Desk Analyst End-user Permanent + Benefits Package £25,000 - £30,000 Sheffield/On-site Brief: My client is looking for an experienced 1st line service desk analyst … opportunities, intense training, and exposure to new technologies whilst being given the tools to progress and grow within the company. Key Responsibilities: Providing first/second line investigation and diagnosis Resolving incidents/service requests when first contacted whenever possible Ensuring that all system and operating … documentation and knowledge is up to date and properly utilised Logging all relevant incident/service request details, allocating categorisation and prioritisation codes within an IT Service Management tool ie, Lansweeper Work with suppliers to manage, update, and resolve users' tickets. Required Skills and Experience: Previous more »
Employment Type: Permanent
Salary: £25000 - £30000/annum
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Service Desk Analyst - 1st line - SC Clearance

Peterborough, England, United Kingdom
Global Technology Solutions Ltd
GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC ClearanceHolding current SC Clearance for this role is a mustShift Available - 0700-2000 Mon … incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.* 1st Line Support of Wintel/Retail and Hardware related incidents.* Accurately log incidents and ensure all relevant data is captured whilst logging the incident. … Service Level Agreements.* Proactively keeping Customers informed on incident or request status and progress.* Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.* Act as a role model for technical competence, helpfulness, facilitation of learning more »
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Service Desk Analyst - 1st line - SC Clearance

Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance Holding current SC Clearance for this role is a must Shift Available … incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel/Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. … Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Act as a role model for technical competence, helpfulness, facilitation of learning more »
Employment Type: Contract
Rate: Up to £21.46 per hour
Posted:

1st Line Service Desk Analyst / Customer Service

Ipswich, Suffolk, United Kingdom
Hybrid / WFH Options
Avocet Strategic Resourcing
field and rightly prides itself on its cutting edge services and its reputation as an industry disruptor, and is currently looking to expand its Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note … technology and a love of helping people solve problems. Full training on all products will be given. The role is to provide 1st line telephone support and customer care to external customers from within the healthcare sector, including software support on a … bespoke system alongside technical support on Microsoft products and general hardware issues. This position presents a superb opportunity for a structured career in a first-line Service Desk/IT support as it provides ongoing training and personal development enabling career progression. This can more »
Employment Type: Permanent
Salary: £20000 - £24000/annum + bonus + bens + training
Posted:

Service Desk Analyst - 1st line - SC Clearance

Benwick, England, United Kingdom
Global Technology Solutions Ltd
GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance Holding current SC Clearance for this role is a must Shift Available … incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel/Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. … Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Act as a role model for technical competence, helpfulness, facilitation of learning more »
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Service Desk Analyst - 1st line - SC Clearance

Peterborough, England, United Kingdom
Global Technology Solutions Ltd
GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance Holding current SC Clearance for this role is a must Shift Available … incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel/Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. … Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Act as a role model for technical competence, helpfulness, facilitation of learning more »
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Service Desk Analyst - 1st line - SC Clearance

Spalding, England, United Kingdom
Global Technology Solutions Ltd
GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance Holding current SC Clearance for this role is a must Shift Available … incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel/Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. … Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Act as a role model for technical competence, helpfulness, facilitation of learning more »
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Service Desk Analyst - 1st line - SC Clearance

Ely, England, United Kingdom
Global Technology Solutions Ltd
GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance Holding current SC Clearance for this role is a must Shift Available … incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel/Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. … Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Act as a role model for technical competence, helpfulness, facilitation of learning more »
Posted:

1st Line Service Desk Analyst

Harlow Wood, Nottinghamshire, United Kingdom
Avocet Strategic Resourcing
the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note … technology and a love of helping people solve problems. Full training on all products will be given. The role is to provide 1st line support and customer care to external customers from within a variety of sectors, this will include support on … bespoke products alongside technical support on Microsoft products and general hardware issues. This position presents a superb opportunity for a structured career in a first-line Service Desk/IT support as it provides ongoing training and personal development enabling career progression. Our client more »
Employment Type: Permanent
Salary: £22000 - £25000/annum
Posted:

1st Line Service Desk Analyst

Bellshill, Lanarkshire, Scotland, United Kingdom
Henderson Scott
1st line Support Analyst - Helpdesk - Bellshill - immediate start available Looking for a new IT Service Desk/Helpdesk role in the Central Belt? I have an immediate opportunity for an 1st line IT Support Analyst to … their IT support team, you will be responsible for excellent customer service and technical assistance to the internal users. Key Responsibilities: Provide first-line technical support to end-users on-site, resolving issues in a timely and efficient manner. Log and track support requests, ensuring accurate … contribute to the development of support documentation and knowledge base articles. Requirements: Proven analytical and troubleshooting skills with previous experience in a 1st Line Support role preferred. Strong knowledge of Microsoft Windows and Modern Office applications. Excellent communication skills and a customer-focused approach. Ability to work more »
Employment Type: Permanent
Salary: £24,000
Posted:

Customer Support Specialist, Service Desk Analyst, 1st Line Support

Belfast, Northern Ireland, United Kingdom
Experis
Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an more »
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IT / Network Service Desk Analyst (1st Line)

Hertfordshire, England, United Kingdom
Hamilton Barnes 🌳
Are you an IT generalist with a passion for providing excellent customer service? Do you … possess skills in Microsoft Servers, with a touch of Cisco Networking know-how? If so, we have the perfect opportunity for you! Responsibilities: Provide first-line support for IT and network-related issues. Troubleshoot and resolve desktop support problems efficiently. Utilize your Microsoft Servers expertise to address server … salary plus £3,000 on-call bonus (on-call duty one week in four). Key Qualifications: Proven experience as an IT/Network Service Desk Analyst (1st line). Strong Microsoft Servers skills. A bit of Cisco Networking knowledge. Desktop more »
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1st Line Service Desk Analyst
10th Percentile
£21,000
25th Percentile
£21,750
Median
£25,000
75th Percentile
£25,250
90th Percentile
£28,150