1st Line Support Analyst Jobs in London

5 1st Line Support Analyst Jobs in London

IT Support Analyst 1st Line

Soho, London, United Kingdom
Hybrid / WFH Options
Command Recruitment
in the London office, 5 days per week, Monday to Friday. There is No Hybrid working currently. THE OPPORTUNITY We are seeking an IT Support Analyst/1st Line Support to join the small IT team. The ideal candidate will have … and someone who is keen to continue learning. This is an exciting opportunity for an Analyst who will primarily provide 1st line technical support for all incidents and service requests reported to the Service Desk in the London office. With it being … a small team you will gain lots of skills and knowledge in different areas of IT, helping you with your future career. RESPONSIBILITIES Provide first-line technical support to end-users in person, via phone, email, and chat, ensuring timely resolution and consistent prioritisation of requests more »
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

Service Desk Analyst - 1st Line Support

London, Finsbury Square, United Kingdom
Adecco
Service Desk Analyst - 1st Line Support Rate: £22 - 30 per hour Location: London, UK The Role: Join our client as an Service Desk Analyst and provide exceptional IT support to our employees. Collaborate with the global IT team, handling … service desk tickets, triaging support requests, and troubleshooting various end-user issues. Responsibilities: Respond to service desk tickets promptly, 20 - 30 a day. Triage and resolve support requests efficiently. Troubleshoot end-user issues across multiple devices. Assist in inventory management and support of SaaS more »
Employment Type: Contract
Rate: £22 - £30/hour
Posted:

Service Desk Analyst, 1st Line Support, French and English Speaking 6-12 month contract up to £170/day depending upon experience

London, England, United Kingdom
Hybrid / WFH Options
Experis UK
x Service Desk Analysts and you will be fluent in French and English. You will serve as the first contact point within the Service Desk offering level one support to associates and internal customers via phone calls, self service portal submissions, live chat support and manage … incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with … screenshots, if applicable. Create or update knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk. Available for after hours and on-call support as needed to maintain business continuity. Service Desk Analyst Can work remotely more »
Posted:

First Line Support Analyst

Richmond upon Thames, Greater London, Richmond, United Kingdom
Ellis Recruitment Group
Join Our IT Team as a First Line Support Analyst. We seek a tech-savvy individual to provide first-line tier support and keep our systems running smoothly. If you're passionate about troubleshooting and helping users, this role is for you. … Responsibilities: - Triage Service Desk raised first-line support ticket queues detailing user inquiries and providing technical assistance. - Assist in the applications, systems, and hardware-related activities of the on-boarding and off-boarding process. - Co-ordinate first-line and second-line support … VOIP & Mobile Telephony management of users, numbering, devices, Apps & performance monitoring beneficial. - Advanced Power User skills in Microsoft Excel useful. - Previous experience in a support role is a plus. What We Offer: A dynamic work environment with growth opportunities. Training and development programs. Excellent salary sacrifice schemes. Perkbox more »
Employment Type: Permanent
Salary: £28000 - £30000/annum +bonus and private medical coverage
Posted:

Service Desk Analyst, 1st Line Support , French/English

London, United Kingdom
Hybrid / WFH Options
People Source Consulting
x Service Desk Analysts and you will be fluent in French and English. You will serve as the first contact point within the Service Desk offering level one support to associates and internal customers via phone calls, self service portal submissions, live chat support and manage … incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with … screenshots, if applicable. Create or update knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk. Available for after hours and on-call support as needed to maintain business continuity. Service Desk Analyst Can work remotely more »
Employment Type: Contract
Rate: £100 - £170 per day + depending upon experience
Posted:
1st Line Support Analyst
London
10th Percentile
£25,000
25th Percentile
£27,500
Median
£32,500
75th Percentile
£34,750
90th Percentile
£37,500