as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The FirstLineSupportAnalyst is a key position in the IT Support Desk providing support for all of The Dune Group technology … systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯
1stLineSupportAnalyst Location: Beckton, London Type: Full-Time, Permanent We are seeking a dedicated and proactive Onsite 1stLineSupportAnalyst to join our team and provide exceptional IT support to a key client in Beckton. This role is perfect for someone … high standard of service across Sharp IT Services. Taking an active role in personal development to increase technical proficiency. Organising and prioritising daily tasks to provide service in line with client expectations. Communicating professionally, positively, and friendly with all colleagues and clients to aid in effective … exchange of information. Being an ambassador of Sharp IT Services at all times, to improve and maintain the reputation of Sharp IT Services. Requirements: Proven experience in a similar 1stlinesupport role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Excellent problem-solving skills and the ability to work under pressure. Strong More ❯
Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1stLineSupportAnalyst to join our growing helpdesk team. If you're keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step. … be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support tickets - updating, progressing, and closing them with clear communication throughout. Hitting performance targets to keep our service levels high. Continuously improving your technical knowledge with on-the-job learning. … you'll bring: A personable, professional, and approachable manner A strong focus on delivering excellent client service Confident communication skills - both written and verbal Some experience with IT support Familiarity with Microsoft Server and Desktop OS A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls Awareness of Remote Monitoring and Management (RMM) tools What More ❯
We are searching for a FirstLineSupportAnalyst to provide prompt and effective technical support to both clients and internal users. This role involves resolving application and data-related queries, monitoring system alerts, and supporting access and configuration requests to ensure smooth platform operations. Responsibilities Monitor and triage inbound support tickets and phone calls Respond to and resolve first-line queries, escalating complex issues as necessary Perform basic SQL queries to retrieve data and support troubleshooting Review and action system alerts and exception reports Maintain accurate ticket records with clear documentation of actions taken Qualifications Experience in software application support or data More ❯
