1 to 9 of 9 1st Line Support Analyst Jobs in the UK excluding London

Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role … the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft … , include: 20 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows more »

1st Line Support Helpdesk Analyst Maidstone £23k - £28k DOE Hours: 8am - 4.30pm Mon - Fri Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career … being supported by a forward-thinking company? Looking for a company to invest in your Training? As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As … point of contact, providing exceptional telephone and remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Duties Provide Remote more »

4pm/9am-5pm/10am-6pm) Company: We are assisting a dynamic company who are searching for several IT Service Desk Analysts/1st Line Support who are comfortable supporting a large userbase with their project-related technical issues within an ITIL environment. This … Service Desk Analyst/1st Line Support role will best suit professionals who possess Microsoft Office 365 experience and ideally have mail migration experience too, to support project related activities. Main Duties: Liaise with customers via phone, remote sessions, video conferencing … and email to assist with 1st Line Office 365 and mail migration issues, working in accordance to SLA s, quality standards and ITIL best practices Provide IT Service Desk Analyst/1st Line Support and triage tickets to 2nd & 3rd more »

1st Line IT Support Analyst - Bournemouth 1st Line IT Support Analyst/IT Service Desk Analyst with strong experience in an IT helpdesk or support role, is required by a leading company … Bournemouth. They will look at a recent graduate or somebody looking for somebody who has done some IT qualifications, looking to get into a 1st line role In this role you will be the first line of support for IT issues across the … timely manner and contribute to the team by providing an excellent IT support service. Experience required: 6+ months experience in a similar 1st line IT support role, or an IT graduate looking to get into IT support Working knowledge with helpdesk more »

Company description: ClearCourse Job description: The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base. You will be the first point of contact for our customers, via the telephone, emails more »

Estio Training has an exciting new opportunity for an IT Support Analyst Apprentice with Assa Abloy, a company based in the West Midlands. Role Ensure I.T. services run at optimal levels, with minimal disruption or downtime. Ensure calls are resolved in a timely manner in order … ensure company data and systems are secure. Ensure users are kept current and up to date with IT Technology. Provide an excellent level of 1st line support to end users for any IT related issues as efficiently and effectively as possible. Answer calls, log and … and Friday 8.30am - 3.30pm with 30 min lunch Expected Duration 18 Months Positions Available 1 Closing Date Wednesday, 31st July 2024 Start Date Sunday, 1st September 2024 Desired Skills Organisation skills Problem solving skills Team working Initiative Microsoft Windows 10-11 Microsoft applications Adobe Communicate on all levels Extremely more »

RM Recruit Ltd is working in conjunction with our Walsall based client who are on the lookout for an Interim 1st Line ICT Support Analyst for a period of four months. There is scope for this role to transition into a permanent basis … contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first line diagnosis, resolution and technical support. Working as part of a small team to provide all ICT related services across the group structure. Provide an … service level agreements. Work in accordance to company policies, procedures and standards. Take ownership of problems and follow up. Arrange 2nd/3rd Line follow up where resolution not possible. As the ideal candidate, you will ppossess good problem solving skills, excellent customer service, interpersonal, verbal and written more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk … Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support … you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that more »

including desktop and laptop workstations and peripherals, printers, networks, and others hardware and software needs Role Your primary role is to provide technical support to users that may be on-site or working remotely on various software, hardware, or connectivity problems You will answer incoming phone calls to … user setup, off-boarding tasks Provide access to business applications and software installation Administration of network shares and file access management Administration and support of Windows 10 & 11 Basic administration of Exchange Server Configuration of user and shared mailbox access Configure Android and iPhone mobile phones for business … Document procedures and update the Assets inventory Awareness of data privacy and IT security Desirable skills Understanding of ITIL principles Experience on telephony support (OpenScape) Networking knowledge covering Broadband, Local Area Networks, Switches & VLan’s Personal qualities An interest in computers and technology Good time management Can-do more »