10 of 10 1st Line Support Analyst Jobs in the UK

Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £23,700 + overtime You will be able … some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist … progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and More ❯

1st Line Support Technician As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation. This is a hybrid role with … days onsite work per week in Ipswich. Key Responsibilities: Provide first-line technical support via phone, email, and in-person Log and track IT support tickets in service management system Perform initial diagnosis and troubleshooting of hardware and software issues Reset passwords and manage … configurations Escalate complex issues to second-line support teams Maintain accurate documentation of support interactions Requirements: Experience in 1st Line IT Support within Microsoft environments Familiarity with Office 365 and Active Directory Understanding of hardware components and basic network More ❯

IT Technician/Helpdesk Analyst/First Line Support NOC Engineer who has a strong enthusiasm for technology and eager to develop a career in IT with excellent customer service skills is required for a well-established award-winning cloud solutions company based in … consideration will be paid for the shift pattern. JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Analyst/First Line Support NOC Engineer who has a strong enthusiasm for technology and eager to develop a career in … IT Technician/Helpdesk Analyst/First Line Support NOC Engineer your primary focus will be to provide 1st line support to customers. As the first point of contact within the Network Operating Centre you will employ your interpersonal More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to … a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to … a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Analyst £30,000 Fully Remote An exciting opportunity to join … a growing, global organisation that is expanding its support team. You'll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues … where appropriate, and contributing to the smooth operation of end-user services. In addition to day-to-day support tasks, you'll have the chance to broaden your experience by getting involved in a range of ongoing IT projects. This is an ideal role for someone looking to More ❯

Role Overview As a Software Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with … later shifts occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to … IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail More ❯

Role Overview As a Software Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with … later shifts occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to … IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail More ❯

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any … main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst on the Service Desk, you will act as the first point … and ITRM, and will providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical More ❯

Service Desk Analyst - Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 - £26,000 salary (negotiable), on site in Derbyshire Shift Patterns (6am-2pm, 9am-5pm, 11am-7pm (work remotely)) - The ability to drive … the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so a willingness … to learn quickly is essential. What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able to get to site. Right to work More ❯