1st Line Support Analyst Jobs

13 1st Line Support Analyst Jobs

1st Line Support Helpdesk Analyst

TN12, Paddock Wood, Kent, United Kingdom
Constant Recruitment Ltd
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are … Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary … Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory · First point of contact for support calls · Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS more »
Employment Type: Permanent
Salary: £22000 - £26000/annum
Posted:

1st Line Support Helpdesk Analyst

Maidstone, Kent, South East, United Kingdom
Constant Recruitment
1st Line Support Helpdesk Analyst Maidstone £22k - £26k DOE Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Are … Desk, the 1stLine Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary … Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS more »
Employment Type: Permanent
Salary: £22,000
Posted:

1st Line IT Support Analyst

Shrewsbury, West Midlands, Shropshire, UK
Circle Group
IT Service Desk Analyst | 1st Line | Shrewsbury | Up to £25,000 Service Desk Analyst/1st Line IT Support Analyst with strong experience in … an IT helpdesk or support role, is required by a leading company in central Shrewsbury. In this role you will be the first line of support for IT issues across the organisation, using your technical expertise to troubleshoot and resolve issues for employees in … a timely manner, and contribute to the team by providing an excellent IT support service. Experience required: 12 months experience in a similar 1st line IT support role Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and more »
Employment Type: Permanent
Salary: £22,000
Posted:

1st Line Support Helpdesk Analyst

Tonbridge, Kent, South East, United Kingdom
Constant Recruitment
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are … Desk, the 1stLine Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary … Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS more »
Employment Type: Permanent
Salary: £22,000
Posted:

1st Line Support Analyst

Norwich, Norfolk, United Kingdom
The Citation Group
IT Service Desk - 1st Line Support Analyst Reports To: 1st Line Team Leader Location: ISO, Norwich Hours of Work: Mon-Fri 8 am-6 pm (Rota) Salary: £23k per annum The Role The IT Service Desk is the single point … maintains relevant records: o Identifies and classifies incident types and service interruptions o Records incidents cataloguing them by symptom and resolution * Provide 1st line technical support * Acting as customer liaison and delivering an excellent customer experience * Take ownership of user requests and be proactive when … user issues * Providing updates to the customer on the progression of their call * Administration of required systems and documentation * Liaising with 2nd and 3rd line support teams and 3rd party/vendor support teams * Escalating calls where necessary, monitoring 2nd and 3rd line more »
Employment Type: Permanent
Salary: £23000/annum
Posted:

First Line Support Analyst

Sandhurst, Berkshire, United Kingdom
GCS Ltd
Job Title - First Line Support Analyst Are you passionate about IT support and ready for a new challenge? We're hiring a skilled 1st Line Support professional with approximately 2 years of experience to join our dynamic … client in Guildford! Responsibilities: Provide efficient day-to-day BAU support in Windows, Office365, Active Directory, and Anti Malware. Hands-on experience in PC building and maintenance. Respond to user queries and troubleshoot technical issues. Collaborate with the IT team to escalate complex problems. Requirements: Approximately 2 years … of experience in 1st Line Support. Proven proficiency in Windows, Office365, Active Directory, and Anti Malware. Experience in PC building and maintenance. Strong problem-solving and communication skills. Ability to work collaboratively in a team environment. Benefits: Competitive salary. Dynamic work environment. Opportunities for professional growth. If more »
Employment Type: Permanent
Salary: £20000 - £27000/annum
Posted:

First Line Support Analyst

Guildford, Surrey, United Kingdom
GCS Ltd
Job Title - First Line Support Analyst Are you passionate about IT support and ready for a new challenge? We're hiring a skilled 1st Line Support professional with approximately 2 years of experience to join our dynamic … team in Guildford! Responsibilities: Provide efficient day-to-day BAU support in Windows, Office365, Active Directory, and Anti Malware. Hands-on experience in PC building and maintenance. Respond to user queries and troubleshoot technical issues. Collaborate with the IT team to escalate complex problems. Requirements: Approximately 2 years … of experience in 1st Line Support. Proven proficiency in Windows, Office365, Active Directory, and Anti Malware. Experience in PC building and maintenance. Strong problem-solving and communication skills. Ability to work collaboratively in a team environment. Benefits: Competitive salary. Dynamic work environment. Opportunities for professional growth. If more »
Employment Type: Permanent
Salary: £20000 - £27000/annum
Posted:

Service Desk Analyst - 1st Line Support

London, Finsbury Square, United Kingdom
Adecco
Service Desk Analyst - 1st Line Support Rate: £22 - 30 per hour Location: London, UK The Role: Join our client as an Service Desk Analyst and provide exceptional IT support to our employees. Collaborate with the global IT team, handling … service desk tickets, triaging support requests, and troubleshooting various end-user issues. Responsibilities: Respond to service desk tickets promptly, 20 - 30 a day. Triage and resolve support requests efficiently. Troubleshoot end-user issues across multiple devices. Assist in inventory management and support of SaaS more »
Employment Type: Contract
Rate: £22 - £30/hour
Posted:

First Line Support Analyst

Coalville, Leicestershire, East Midlands, United Kingdom
Hybrid / WFH Options
Ibstock PLC
and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for a First Line Support Analyst to come and join our team at our Leicester Road site (LE67 … 6HS). As the face of the tech team, you will be first point of contact for all customers - working with stakeholders in a friendly way, offering training and guidance to avoid recurrence. As our First Line Support Analyst, you will: ? Respond to and more »
Employment Type: Permanent, Work From Home
Posted:

First Line Support Analyst

Richmond upon Thames, Greater London, Richmond, United Kingdom
Ellis Recruitment Group
Join Our IT Team as a First Line Support Analyst. We seek a tech-savvy individual to provide first-line tier support and keep our systems running smoothly. If you're passionate about troubleshooting and helping users, this role is for you. … Responsibilities: - Triage Service Desk raised first-line support ticket queues detailing user inquiries and providing technical assistance. - Assist in the applications, systems, and hardware-related activities of the on-boarding and off-boarding process. - Co-ordinate first-line and second-line support … VOIP & Mobile Telephony management of users, numbering, devices, Apps & performance monitoring beneficial. - Advanced Power User skills in Microsoft Excel useful. - Previous experience in a support role is a plus. What We Offer: A dynamic work environment with growth opportunities. Training and development programs. Excellent salary sacrifice schemes. Perkbox more »
Employment Type: Permanent
Salary: £28000 - £30000/annum +bonus and private medical coverage
Posted:

Customer Support Specialist, Service Desk Analyst, 1st Line Support

Belfast, Northern Ireland, United Kingdom
Experis
Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk … Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support … resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases more »
Posted:

First Line Support, Service Desk Analyst, O365, Sharepoint

Antrim, County Antrim, United Kingdom
People Source Consulting Ltd
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and … creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your … responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

First Line Support, Service Desk Analyst, O365, Sharepoint

Belfast, County Antrim, Northern Ireland, United Kingdom
People Source Consulting
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and … creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your … responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product more »
Employment Type: Contract
Rate: £35,000
Posted:
1st Line Support Analyst
10th Percentile
£21,000
25th Percentile
£22,000
Median
£25,000
75th Percentile
£30,938
90th Percentile
£34,675