First Line Support Analyst
Cardiff, South Glamorgan, United Kingdom
K3btg
class software, tailored, delivered, and supported by our highly experienced industry experts. To learn more about our company, please visit . A First Line Support (FLS) Analyst provides support to our global customers, partners, and implementation teams. It is a customer-focused … requires that FLS processes are followed and that every effort is made to ensure that customer Service Level Agreements are met. The FLS Analyst should manage customer expectations and ensure that the reputation of our software and services is upheld and customer satisfaction is maintained or increased. You … the Science Park 2-3 days per week. In addition to normal working hours, you will be required to provide out-of-hours support (weekdays to 8pm, weekends, and Public Holidays 9-5:30) on a rota with other team members which will be paid extra. Key Responsibilities more »
Employment Type: Permanent
Salary: GBP Annual
Posted: