1 of 1 1st Line Support Jobs in Basildon

for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer Support Team, who are largely responsible for providing basic IT support, amongst some other services. Please … strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to a 2nd Line Support Team, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve … approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and contributing to the organization's knowledge base, This role would be well-suited to someone who has experience within an IT Support/Helpdesk environment, and is More ❯