3 of 3 1st Line Support Jobs in Essex

for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer Support Team, who are largely responsible for providing basic IT support, amongst some other services. Please … strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to a 2nd Line Support Team, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve … approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and contributing to the organization's knowledge base, This role would be well-suited to someone who has experience within an IT Support/Helpdesk environment, and is More ❯

for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer Support Team, who are largely responsible for providing basic IT support, amongst some other services. Please … strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to a 2nd Line Support Team, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve … approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and contributing to the organization's knowledge base, This role would be well-suited to someone who has experience within an IT Support/Helpdesk environment, and is More ❯

supportive team, you will have the opportunity to work in a culture that encourages and rewards individual talent. The position encompasses the delivery of 1st line remote support and triage services and reports directly to the Service Desk Manager. As this is a technical position … resolve hardware and software issues Clearly communicate all courses of action Full compliance with Service Desk procedures Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner Carry out any other duties within the Service Desk as requested by the Service Desk Manager … a passion for learning Operate as a team player Ideally, have experience of using an ITSM ticketing system Have experience in providing remote support via screen-sharing software Need to be a UK resident More ❯