First Line Support
- Hiring Organisation
- Southern Communications Ltd
- Location
- Basingstoke, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
successful candidate will be providing first line IT support to internal users across SCG, acting as the initial point of contact for all IT related queries and issues. Responsibilities: Providing first-line IT support to internal users, acting as the first point … contact for IT queries, issues, and requests.? Logging, categorising, and prioritising tickets accurately according to defined processes. Resolving first-line issues where possible, escalating to Second Line Service Desk or other teams when? required . Supporting the wider Service Desk team in ensuring the Service Desk ...