5 of 5 1st Line Support Jobs in the East of England

1st line Support Engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you're someone who enjoys solving problems, learning new technologies, and making a … variety. We value clear, friendly communication, and a willingness to adapt - because no two clients or days are ever quite the same. The roles main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 - good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. More ❯

1st line support engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real … We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. More ❯

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. As a Service Desk Analyst/1st Line Support Analyst, you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology #J More ❯

1st Line IT Support Technician Location: Broxbourne (Fully Office-Based) Salary: £25,000 - £27,000 per annum Hours: Monday to Friday A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic … via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required. Key Responsibilities: Deliver 1st line technical support to a range of clients, both remotely and in person Accurately log and manage support tickets using the internal system … communication and updates to end users Escalate unresolved or complex issues in line with company procedures Contribute to documentation and process improvements Requirements: Previous experience in a 1st line IT support or helpdesk role Strong understanding of Windows operating systems and Microsoft Office applications Excellent communication and interpersonal skills Ability to prioritise tasks More ❯

time resolution where possible? If the answer to any of these questions is a "yes", then we want to hear from you! Mencap has an exciting opportunity for a 1st Line IT Analyst on a fixed-term contract until 1/06/. This is a full-time (37.5 hours per week) position working Monday to … Friday. Our offices are based in Peterborough, but we are flexible with where you do your work. Do you have the skills and knowledge to be a 1st Line IT Analyst? Provide exceptional customer service with both internal and external stakeholders, whilst maintaining a high level of quality at all times. You will work to achieve set … KPIs and targets and will perform well under pressure. You will observe current processes and procedures and seek to implement new ideas to help the organisation grow. As a 1st line service desk analyst, your role is to provide exceptional customer service with both internal and external stakeholders, maintaining high quality standards. You should have a genuine More ❯