4 of 4 1st Line Support Jobs in Northampton

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate More ❯

1st Line Engineer Up to £27,000 Northampton (Hybrid) Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You’ll manage technical cases, monitor IT systems, and work … and 25-30 days annual leave (increasing with tenure) and access to a progression plan with training and mentorship. What we’re looking for: Experience in IT helpdesk support or similar role within a IT Reseller, VAR, MSP Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange Experience setting up and supporting mobile devices Excellent More ❯

Job Title : 1st Line IT Support Engineer Location : Northampton (Hybrid – 3 days in office, 2 days remote after probation) Salary : £24,000 – £28,000 (Depending on Experience) Why Join Us? Flexible Hybrid Work : Enjoy a hybrid working model after a 3-month probation, promoting a healthy work-life balance. Supportive Culture : Join a friendly and … Perks : Access exciting incentives such as holidays, vouchers, and spot prizes, plus top-tier tech equipment. Career Growth : Benefit from a structured training and mentoring programme designed to support your professional development. Modern Environment : Work in a contemporary, well-equipped office near the heart of Northampton. Key Role Responsibilities Handle and prioritise incoming service desk calls and escalated … service requests. Monitor and manage customer IT systems using diagnostic tools. Ensure efficient communication and ticket resolution to maintain high customer satisfaction. Collaborate with 2nd and 3rd line teams to support more complex issues. Maintain accurate documentation and customer communication logs. Proactively escalate unresolved issues when needed. Key Attributes Required Previous experience in an IT helpdesk More ❯

Job Title: First line IT support Location: Northampton - NN4 (office based) Contract: 6-month fixed term (could be extended/permanent) Salary: £28-30,000 Have you recently graduated with a degree in Computer science or similar? Are you looking to gain experience of working within an IT department? Then this role could be for you. … A leading provider of innovative solutions who pride themselves on delivering exceptional service and support to their clients are wanting to grow their IT department to support their 250+ users in the UK. Key Responsibilities: Provide first-line technical support to end-users, resolving hardware and software issues. Assist with the installation … configuration, and maintenance of IT equipment and systems. Monitor and maintain computer systems and networks to ensure optimal performance. Respond to IT support requests in a timely and efficient manner. Document and track issues, solutions, and work performed using ticketing system. Support the IT team with various projects and initiatives as needed. Qualifications: IT graduate or More ❯