3 of 3 1st Line Support Jobs in Nottingham

Job Role: 1st Line IT Support - Permanent Location: Nottingham - Remote/Hybrid Harper Recruitment Group is working in partnership with an expanding and highly reputable UK-based business. Due to continued success and exciting growth plans, the IT department is expanding and is looking for an IT Support person to join the friendly … and supportive team. The successful IT support person will provide 1st line resolution via telephone and email with occasional travel to site to help with hardware implementation, installations, and migration projects. What will the role involve? Respond to user issue escalations and problem resolution Work cohesively with 3rd party support to ensure all … Manage licensing and user accounts across all in-house and 3rd party platforms used by the business Occasional visits to sites across the UK to provide in-person support for various projects (full expenses paid) Identify problematic areas and propose solutions Point of communication between user and service desk, escalating where required Keep up to date and accurate More ❯

First Line Support Location: Nottingham (Accessible via public transport) Salary: 27k (Depending on Experience) Hours: 37.5 (Shifts of 8:30am till 5:00pm, 9:00am till 5:30pm and 9:30am till 6:00pm) SF Recruitment are recruiting for a First Line Support for our Nottingham based client. As the First Line … or even someone who has a qualification within IT and is now looking to gain experience. Our client would also look at candidates with previous or current 1st line experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: - Manage Incidents and Requests in line with Process and … offered throughout the customers' support hours. - Be familiar with the following processes - reviewing knowledge articles, online support material and utilizing others expertise to provide a 1st Time Fix wherever possible. - Escalating Incidents and Requests when required to internal resolver groups (2nd and 3rd Line) or external parties - Contribute to the Service Desk Knowledge More ❯

Technical Support Engineer – Helpdesk & 1st Line Support (Cloud & Connected Tech) Location: Wythenshawe Salary: £34,000 per annum Hours: Monday to Friday, office hours A leading global technology company is looking to recruit a Technical Support Engineer to join its growing helpdesk team , providing first-line technical support … of connected and electronic systems. This role is ideal for candidates with an electrical or electronic background who are ready to step into a fast-paced, office-based support environment. This is a front-line position, responding to technical issues from customers, engineers, and partners primarily via phone, email, and remote access tools. If you have … they are committed to delivering reliable, customer-focused technical support that meets the demands of modern, connected technologies. The Role: Technical Support Engineer (Helpdesk/1st Line) - this role is centred on helpdesk-based technical support , acting as the first point of contact for diagnosing and resolving hardware and software issues More ❯