First Line Support Analyst
- Hiring Organisation
- COMPUTACENTER (UK) LIMITED
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
Life on the team A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical … support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. What you'll do Incident/Request Management 80% Manage incidents routed ...