2 of 2 1st Line Support Jobs in Nottingham

First Line Support Hours: Monday Friday 8:30am-5pm Salary: £25,396.80 Location: Nottingham We are looking for a proactive and customer-focused First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional … a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset … Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM systems and familiarity with customer support tools. Strong problem-solving and organisational abilities, with attention to detail. Ability to manage multiple tasks efficiently in a fast-paced environment. Competency with Microsoft Office 365, particularly Excel More ❯

Part Time First Line Support Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you … a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset … Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM systems and familiarity with customer support tools. Strong problem-solving and organisational abilities, with attention to detail. Ability to manage multiple tasks efficiently in a fast-paced environment. Competency with Microsoft Office 365, particularly Excel More ❯