4 of 4 1st Line Support Jobs in Nottinghamshire

as part of a huge ICT service. Opportunities like this do not come around often! Role The purpose of this role is to provide a confident, friendly and efficient 1st Line support service to our NHS customers and partners within Nottinghamshire. Working within the 1st Line support technical team you … their call. To log calls to NASP, LSP and third-party suppliers on behalf of NHIS customers. To monitor calls logged on the service desk and inform the First Line Support Team Leader. To ensure customer complaints are escalated to the First Line Support Team Leader. To be responsible for processing and … Training Provider WEST NOTTINGHAMSHIRE COLLEGE Working Week Monday-Friday 8.30am-4.30pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Sunday, 17th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Problem solving skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade More ❯

Service Desk Associate (IT Customer Service - 1st Line Support) Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to … external customers, helping resolve day-to-day IT issues and service requests. As the first point of contact, this role is key in delivering a positive support experience and ensuring problems are accurately logged, triaged, and resolved or escalated appropriately. The role includes working with end users and customer-based IT teams and assisting with various systems and … technologies. Key Duties and Responsibilities: Respond to incoming support requests from external customers via phone, email, and ticketing systems. Log, categorise, and prioritise tickets based on impact and urgency, following agreed SLAs. Provide first-line technical support for everyday IT issues, including password resets, software errors, printing problems, and basic hardware troubleshooting. Assist in More ❯

First Line Support Hours: Monday Friday 8:30am-5pm Salary: £25,396.80 Location: Nottingham We are looking for a proactive and customer-focused First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional … a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset … Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM systems and familiarity with customer support tools. Strong problem-solving and organisational abilities, with attention to detail. Ability to manage multiple tasks efficiently in a fast-paced environment. Competency with Microsoft Office 365, particularly Excel More ❯

Part Time First Line Support Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you … a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset … Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM systems and familiarity with customer support tools. Strong problem-solving and organisational abilities, with attention to detail. Ability to manage multiple tasks efficiently in a fast-paced environment. Competency with Microsoft Office 365, particularly Excel More ❯