3 of 3 1st Line Support Jobs in West Sussex

Entry level 1st Line Support - Fintech Company in Horsham - Up to £25k My client are a leading Fintech software company for the UK and European finance industry and with nearly 20 years’ experience, they have a proven track record of delivering high-quality, reliable, software to the UK and European lending and finance industry. Looking … queries. You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression. As a 1st Line Support member, you will be tasked with the below responsibilities: Answering the helpdesk phone line & helpdesk ticketing system: Answering general queries. Investigating … launching of new clients. Working with third-party partners to resolve issues with API integrations. This role will consdier people with a customer service background or previous IT Support experience. The role is being offered on a full-time basis and requires on-site attendance. If this role is of interest, please apply More ❯

Global 4! Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. What will you be doing? What Will You Be Doing? Provide 1st Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision. Perform advanced diagnostics and fault … ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and … IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL). What do we need from you? ·????????A passion for telecoms and customer support ·????????A natural focus on quality and solution driven. ·????????Customer driven, proactively seeking to exceed customer expectations. ·????????Demonstrable experience of driving quality throughout a team and organisation ·????????Effective handling of More ❯

First Line Help Desk Support Location: Horsham Job Type: Full-time Salary: £28,000 An exciting opportunity has become available to join a leading business in the technology sector as a First Line Help Desk Support. If you are looking for a career move where you will be the first point of contact for … troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues through to resolution or appropriate escalation. Escalate complex or unresolved issues to second-line product or technical support teams with clear and detailed information. Keep customers informed of ticket progress and expected resolution times. Contribute to the knowledge base by documenting … solutions, workarounds and FAQs where applicable. Assist in user onboarding and provide guidance on system functionality. Support service improvement initiatives, including feedback collection and process refinement. Required Skills & Qualifications: Good strong IT knowledge, an IT qualification would be desirable. Strong customer service and communication skills. Ability to troubleshoot application issues logically and methodically. Familiarity with enterprise software support More ❯