4 of 4 1st Line Support Jobs in West Yorkshire

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis. IT Service Desk Analyst/1st Line Support … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests … of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1st Line Support Analyst Attributes/Skills: * Experience working within a law firm is highly desirable * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of More ❯

1st Line Support - 6-Month Contract – Wakefield VIQU have partnered with a public sector client who are seeking a 1st Line Support contractor to support the Service Desk team during an upcoming project. This is a fantastic opportunity for someone early on in their IT career to gain … valuable experience in an IT Support environment and learn some new skills along the way. The Role: The successful 1st Line Support will be involved in supporting staff with tickets coming onto the helpdesk, acting as the first point of contact for users within the organisation. Key skills and experience: Prior experience within … 1st Line Support, providing support for Windows technologies such as Windows 10/11, Office 365, Active Directory. Mobile Device Management (MDM)/(experience supporting mobile devices) Good communication and customer service skills Ability to work in a fast-moving environment Role details: Job role: 1st Line Support More ❯

Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via … assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer … service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of support documentation and FAQs. Identifying opportunities to improve More ❯

First Line Technical Support We are looking for a dedicated and knowledgeable Technical Support professional to join a brilliant team in Morley, Leeds. The ideal candidate will possess strong technical skills and a passion for helping others. This role involves providing IT support to end-users, troubleshooting issues across various operating systems … ensuring that all technical queries are resolved efficiently. The successful candidate will be adept at communicating complex technical information in a clear and concise manner. Responsibilities Provide first-line technical support for hardware and software issues across various platforms. Respond to user inquiries via the help desk system, ensuring timely resolution of issues. Troubleshoot and resolve … network connectivity problems, including LAN configurations and firewall settings. Document all support interactions in a ticketing system to maintain accurate records of issues and resolutions. Assist users with software installations, updates, and configurations. Collaborate with other IT team members to escalate complex issues as necessary. Conduct regular maintenance checks on IT equipment to ensure optimal performance. Stay updated More ❯