2 of 2 1st Line Support Jobs in Worcester

to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity … focused approach and strategic consultancy, it assists businesses in aligning technology with growth objectives. We are offering an exciting opportunity for an experienced support engineer to join our expanding team. Your role will be crucial in maintaining high standards of client service as we grow our delivery capabilities. … handling customer incidents via phone, email, or in person, ensuring prompt resolution. At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on customer service excellence. Responsibilities: Support and manage Windows Server (all versions), Windows More ❯

office, 2x from home Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build your career in IT and … contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout. Hitting performance targets to keep our service levels high. Continuously improving your technical knowledge … professional, and approachable manner A strong focus on delivering excellent client service Confident communication skills – both written and verbal Some experience with IT support Familiarity with Microsoft Server and Desktop OS A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls Awareness of Remote Monitoring More ❯