1 of 1 1st Line Support Jobs in Worcestershire

Role: 1st Line IT Customer Support Location: Pershore Salary: £26,000 The Role As a 1st Line Customer Support Specialist, you will be the first point of contact for customers needing assistance with our products. You'll resolve routine technical issues, triage complex problems for escalation, deliver customer training, and … so reliable commuting to our Pershore office is essential. Key Responsibilities Support & Troubleshooting: Monitor, triage, and respond to support tickets via the Helpdesk system. Provide 1st line technical support for hardware, software, and platform issues. Escalate complex issues to 2nd line or specialist teams. Customer Communication: Communicate professionally via … status of their support requests. Managed Service Tasks: Conduct routine system audits, reporting, and account configuration. Identify recurring issues and suggest improvements. Skills & Experience Experience in a 1st line support or technical helpdesk role preferred. Comfortable with helpdesk software (experience with HubSpot is a plus). Strong troubleshooting, problem-solving, and communication skills. More ❯