1 of 1 1st Line Technical Support Jobs in Northern Ireland

Brook Street Recruitment is working on behalf of our client in Belfast who is looking to recruit a home working 1st Line Customer Service/Technical Support Advisor - working on evening shifts This role is to provide exceptional customer service to merchants, partners, and re sellers. The merchants and partners will call into … the business seeking technical support for terminals and gateways in credit card and ACH processing. You will provide solutions to their challenges, bridge knowledge gaps, and proactively recommend ways they can maximise their revenue potential. You have an understanding that our merchant's success is also our success. Being able to work in a collaborative and … ONLY BE OPEN TO CANDIDATES WHO ARE RESIDENT IN NORTHERN IRELAND - THIS IS DUE TO ON SITE TRAINING AND REGULAR TRAINING CATCH UPS Duties and Responsibilities Provide client support via email and telephone Process all technical enquiries, orders, and general administration timely and accurately Coach customers to be product experts so they become increasingly self-sufficient More ❯