care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The TechnicalSupport Analyst plays an important role in making sure that happens. The TechnicalSupport Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2 nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to More ❯
care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The TechnicalSupport Analyst plays an important role in making sure that happens. The TechnicalSupport Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2 nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to More ❯
Northampton, Wootton, West Northamptonshire, Northamptonshire, United Kingdom
Gotpeople
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technicalsupport Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require TechnicalSupport Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom
SBK Computers Ltd
We are looking to develop our current team with the addition of a passionate 1stLineTechnicalSupport Engineer who is keen to learn and grow with the business. As a 1stlinetechnicalsupport engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop … and helpdesk. Full training and support will be provided. If you have a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will include: Answering the technicalline to support our clients as the first point of contact. Provide remote More ❯
We are looking to develop our current team with the addition of a passionate 1stLineTechnicalSupport Engineer who is keen to learn and grow with the business. As a 1stlinetechnicalsupport engineer, you will be responsible for providing remote supportMore ❯
