1 of 1 2nd/3rd Line Support Engineer Jobs in Dorset

Hours: Full Time / Permanent. 09:00 to 17:30, Monday to Friday (1 hour for lunch) Our client a well-established local Managed Service Provider (MSP), who provides an exceptionally high level of customer service and support to their diverse customer base are looking for a 2nd - 3rd Line IT … Partner. Their clients are primarily SME sized (5 to 150 users), but across a wide variety of different industries, with differing setups and requirements. Most are within the Poole / Bournemouth and surrounding areas within a 35 miles radius. Their office environment is open plan, with a busy but friendly atmosphere. You will be working within the support … clients when required. Every day is different! You may spend some days purely on helpdesk duties, other days with a mixture of helpdesk and site visits to install PCs / laptops, wireless hardware, VoIP hardware, assist with Microsoft 365 migrations or on-site investigation into reported issues. Managing your ticket queue, ownership of problems, and escalation of tickets are More ❯