2 of 2 2nd/3rd Line Support Jobs in Hampshire

2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 – £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd … site visits, system upgrades, and planned maintenance Producing clear technical documentation and handovers Required Experience & Skills Proven experience in a 2nd / 3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware ...

commercial experience. Key Duties & Responsibilities Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing Senior Second / Third Line support (depending on experience and knowledge) responding to support queries across all customer sites. Maintaining a high … workflow). Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues / changes / topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledge ...