12 of 12 2nd/3rd Line Support Jobs in the UK

2nd / 3rd Line Support Technician I’m working with a leading Managed Cloud Services provider looking to expand their technical team. My client is seeking an experienced 2nd / 3rd Line Support Technician to deliver high-level support across … a variety of customer environments and technologies. Key Responsibilities Provide 2nd / 3rd line technical support via phone, email, and ticketing Lead and support project work and customer onboarding Maintain and secure cloud infrastructure (patching, updates, backups) Mentor junior staff and manage incident responses Help evolve documentation and internal … processes Requirements 3+ years in an MSP or similar IT environment Driving Liscence Strong grasp of Windows Server, Active Directory, VMware / Hyper-V, Citrix / RDS Networking: DNS, VPN, firewalls Microsoft 365: Exchange Online, Teams, Entra ID Excellent troubleshooting and communication skills Team-oriented with a flexible, proactive mindset Package 22 days holiday (rising to More ❯

2nd / 3rd Line Application Support Analyst - Leicester Salary £45,000 Location : Leicester (3 days a week in office) About the Role We're looking for an experienced and technically confident 2nd / 3rd Line Application Support Analyst to support … thrives in complex environments, has a strong grasp of SQL, and enjoys digging deep into long-standing applications that remain essential to business operations. With progressional pathway to lead / management of the team. Key Responsibilities Provide advanced 2nd and 3rd line support for a portfolio of legacy and core business … applications. Troubleshoot and resolve complex incidents, performance issues, and data-related problems. Write and optimise SQL queries to support investigations, reporting, and data integrity checks. Collaborate with internal teams and third-party vendors to manage application bugs, patches, and upgrades. Maintain application documentation, support runbooks, and knowledge base articles. Support data extracts, integrations, and More ❯

Profectus has a brand new opportunity for a well-established company who are growing their existing support team. The position 2nd / 3rd Line Support / Support Engineer is required for supporting their growing internal team, you will be based in their Witney office within their … IT team supporting internal and external clients. Duties and Responsibilities 2nd / 3rd line support to users and IT Infrastructure Troubleshooting problems through to principal cause Mentoring to other members of the team Contributing to development and implementation of IT Infrastructure Working as a part of the IT team consisting of … Head of IT, IT Systems Manager and 1st / 2nd line engineers Skills and Requirements Experience supporting and implementing Microsoft Server, VMware, Microsoft SQL and Citrix Office365 – inc: SharePoint, Teams, One Drive and Email Good practical knowledge with Active Directory, Group policy, Multi-factor authentication, patching and Wi-Fi. Good practical knowledge of networking Deliver More ❯

2nd / 3rd line Support Engineer (MSP Experience Required) Permanent IT Support BBBH80 Conor May-Payne Apply now Job Title: 2nd / 3rd line Support Engineer (MSP Experience Required) Location: Reading The Role A leading Managed Service Provider is seeking … a talented 3rd line support engineerto join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace. Perks and Benefits : 22 days holiday (increasing with tenure) Matched company pension scheme Sick pay … table and football table Company laptop This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals. Key Responsibilities Provide technical support via phone, email, or in person. Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls). Log and manage More ❯

Our client, a global organisation, urgently require an experienced 2nd / 3rd Line Support Engineer to join their team on a permanent basis. In order to be successful, you will have the following experience: Experienced in 2nd and 3rd line systems support Experienced … within databases, networks, systems security, backup and patch management Tech: MS Azure, MS Server, Office 365, UNIX / Linux environments, VMware MUST be able to obtain SC Clearance (candidates with SC will be prioritised) Within this role, you will be responsible for: Providing 2nd and 3rd line support to head office … network equipment to ensure seamless network operations Liaise with internal departments to ensure systems issues are resolved Ensure that SLA's are met across the team Work with 3rd party technology suppliers when required This represents an excellent opportunity to secure a permanent position within a high profile and rapidly growing organisation People Source Consulting Ltd is acting More ❯

2nd / 3rd Line IT Support Analyst is required by a leading engineering firm based on site in close proximity to Stratford Train Station and paying up to 40k + Benefits. This position holds responsibility for providing advanced technical support to all employees based at head office and remote … within a fast paced environment. As an employee-owned trust, the organisation are very focused on the well-being and career progression of their employees. Responsibilities 2nd / 3rd line support Configuring installing and maintaining Hardware / Software and data back ups Monitoring and maintenance of computer systems, applications and … SQL databases Manage on boarding / off boarding processes Maintain documentation and deploy software to PC's and servers Requirements At least 3 years experience in an IT support role Degree / Diploma in a relevant subject Strong knowledge of using and supporting Microsoft Windows Systems SQL experience Demonstrable experience of using Microsoft SCCM to publish More ❯

2nd / 3rd Line IT Support Analyst is required by a leading engineering firm based on site in close proximity to Stratford Train Station and paying up to £40k + Benefits. This position holds responsibility for providing advanced technical support to all employees based at head office and remote … within a fast paced environment. As an employee-owned trust, the organisation are very focused on the well-being and career progression of their employees. Responsibilities ·2nd / 3rd line support ·Configuring installing and maintaining Hardware / Software and data back ups ·Monitoring and maintenance of computer systems, applications and … SQL databases ·Manage on boarding / off boarding processes ·Maintain documentation and deploy software to PC's and servers Requirements ·At least 3 years experience in an IT support role ·Degree / Diploma in a relevant subject ·Strong knowledge of using and supporting Microsoft Windows Systems ·SQL experience ·Demonstrable experience of using Microsoft SCCM to publish More ❯

2nd Line to 3rd Line IT Support Engineer Warwickshire £30,000 - £35,000 + Bonus + Benefits Hybrid Tech Stack | Career Growth | Hands-On Role Ready to level up your IT career? Join a legendary UK manufacturer with over 80 years of innovation in the automotive sector. This client are … on the hunt for a proactive, tech-savvy 2nd Line IT Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support. What You'll … Be Doing: Be the go-to tech hero for all end-user support across PCs, mobile devices, tablets, and more. Dive into Microsoft 365, Azure, Windows 10 / 11, Windows Server 2019, and VMware. Troubleshoot and resolve issues across hardware, software, and networks (LAN / WAN, Wi-Fi, DHCP, DNS). Support and maintain More ❯

2nd - 3rd Line Support Technician wanted for an IT Services company based in Redhill. I need candidates with Windows Server, HyperV, VMWare, Firewall, Switiching and Routing experience. This role would suit a confident, customer service driven individual with experience working in an MSP. This role is paying £35,000 - £40,000 per More ❯

offering a collaborative and fun place to work. This is an organisation that really excels in nurturing and developing technical talent! We are looking to speak with strong 2nd Liners who have a background mainly supporting the Microsoft suite as well as having a background in networking and security. This is a role for someone who can look … at a list of tickets and be that "Sniper" for those trickier ones. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Entra Basic Networking SharePoint If you are interested in hearing more about this role then please reach out on or . More ❯

offering a collaborative and fun place to work. This is an organisation that really excels in nurturing and developing technical talent! We are looking to speak with strong 2nd Liners who have a background mainly supporting the Microsoft suite as well as having a background in networking and security. This is a role for someone who can look … at a list of tickets and be that "Sniper" for those trickier ones. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Entra Basic Networking SharePoint If you are interested in hearing more about this role then please reach out on (url removed) or (phone number removed). More ❯

offering a collaborative and fun place to work. This is an organisation that really excels in nurturing and developing technical talent! We are looking to speak with strong 2nd Liners who have a background mainly supporting the Microsoft suite as well as having a background in networking and security. This is a role for someone who can look … at a list of tickets and be that "Sniper" for those trickier ones. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Entra Basic Networking SharePoint If you are interested in hearing more about this role then please reach out on (url removed) or (phone number removed). More ❯