Period
to 29 July 2021

The median annual salary for a 2nd/3rd Line Support was £34,000 in advertised job vacancies during the 6 months to 29 July 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
UK
6 months to
29 Jul 2021
Same period 2020 Same period 2019
Rank 926 704 928
Rank change year-on-year -222 +224 +9
Permanent jobs requiring a 2nd/3rd Line Support 69 88 188
As % of all permanent jobs advertised in the UK 0.061% 0.13% 0.13%
As % of the Job Titles category 0.067% 0.13% 0.14%
Number of salaries quoted 64 70 175
10th Percentile £27,500 £26,250 £26,250
25th Percentile £30,000 £29,188 £30,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% +7.69%
75th Percentile £39,500 £43,063 £41,250
90th Percentile £42,340 £52,500 £48,750
UK excluding London median annual salary £33,250 £33,000 £33,050
% change year-on-year +0.76% -0.15% +3.28%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 102,996 65,562 138,047
% of permanent IT jobs with a recognized job title 91.23% 95.01% 95.86%
Number of salaries quoted 73,214 53,513 111,578
10th Percentile £32,000 £31,250 £28,250
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £75,000 £72,500 £68,750
90th Percentile £90,000 £88,750 £85,000
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

2nd/3rd Line Support
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.

Salary trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 29 July 2021.

Salary histogram for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 29 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -169 68 £34,000 +3.03% 22
UK excluding London -137 41 £33,250 +0.76% 20
London -124 26 £34,000 -12.82% 3
Midlands -73 18 £30,000 -10.45% 2
Work from Home -234 14 £34,000 +18.26% 3
North of England -60 13 £39,000 +30.00% 4
West Midlands -64 10 £29,500 -11.94% 1
Yorkshire -66 8 £39,000 +30.00% 2
East Midlands - 8 £36,655 - 1
North West -50 5 £34,500 -8.00% 2
South East -98 5 £33,250 +0.76% 5
South West -84 3 £32,250 -0.77% 5
East of England -36 2 £31,500 -0.79% 3

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 July 2021, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.

1 49 (71.01%) Windows
2 43 (62.32%) Windows Server
3 41 (59.42%) Microsoft 365
4 37 (53.62%) Microsoft
5 35 (50.72%) Active Directory
6 31 (44.93%) VMware
7 27 (39.13%) VMware Infrastructure
8 25 (36.23%) DHCP
8 25 (36.23%) DNS
9 23 (33.33%) Azure
10 19 (27.54%) Social Skills
11 18 (26.09%) TCP/IP
12 17 (24.64%) Firewall
12 17 (24.64%) Windows 10
13 16 (23.19%) Windows Server 2012
13 16 (23.19%) MS Exchange
14 14 (20.29%) SharePoint
15 13 (18.84%) Windows Server 2016
16 12 (17.39%) Hyper-V
17 11 (15.94%) SQL
18 10 (14.49%) SQL Server
18 10 (14.49%) Infrastructure Engineering
19 9 (13.04%) Citrix
20 8 (11.59%) WAN
20 8 (11.59%) LAN
20 8 (11.59%) Windows Server 2008
20 8 (11.59%) Windows Server 2019
20 8 (11.59%) AWS
21 7 (10.14%) Problem-Solving
21 7 (10.14%) PowerShell

2nd/3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (23.19%) MS Exchange
2 14 (20.29%) SharePoint
3 6 (8.70%) Exchange Server 2010
3 6 (8.70%) Exchange Server 2013
4 2 (2.90%) IIS
Applications
1 7 (10.14%) Microsoft Office
Cloud Services
1 41 (59.42%) Microsoft 365
2 23 (33.33%) Azure
3 8 (11.59%) AWS
4 5 (7.25%) OneDrive
5 3 (4.35%) Azure Active Directory
6 2 (2.90%) Mimecast
7 1 (1.45%) GitHub
7 1 (1.45%) Google Workspace
7 1 (1.45%) IaaS
7 1 (1.45%) Power Platform
Communications & Networking
1 25 (36.23%) DHCP
1 25 (36.23%) DNS
2 18 (26.09%) TCP/IP
3 17 (24.64%) Firewall
4 8 (11.59%) LAN
4 8 (11.59%) WAN
5 4 (5.80%) SAN
6 3 (4.35%) Internet
6 3 (4.35%) Unified Communications
6 3 (4.35%) VLAN
6 3 (4.35%) Wireless
7 2 (2.90%) Fibre Channel
7 2 (2.90%) FTP
7 2 (2.90%) NAS
7 2 (2.90%) VoIP
7 2 (2.90%) VPN
8 1 (1.45%) PBX
8 1 (1.45%) Skype
8 1 (1.45%) Spanning Tree
Database & Business Intelligence
1 10 (14.49%) SQL Server
2 2 (2.90%) Azure SQL Database
3 1 (1.45%) Metadata
3 1 (1.45%) MySQL
3 1 (1.45%) Power BI
3 1 (1.45%) SQL Server 2014
3 1 (1.45%) SQL Server 2016
Development Applications
1 2 (2.90%) JIRA
2 1 (1.45%) Team Foundation Server
General
1 19 (27.54%) Social Skills
2 7 (10.14%) Finance
3 5 (7.25%) Retail
4 4 (5.80%) Manufacturing
5 2 (2.90%) Documentation Skills
5 2 (2.90%) Law
6 1 (1.45%) Automotive
6 1 (1.45%) Banking
6 1 (1.45%) Legal
6 1 (1.45%) Marketing
6 1 (1.45%) Organisational Skills
6 1 (1.45%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (7.25%) .NET
Miscellaneous
1 6 (8.70%) Self-Motivation
2 5 (7.25%) Data Centre
3 3 (4.35%) Management Information System
4 1 (1.45%) Biotechnology
4 1 (1.45%) Life Science
4 1 (1.45%) NHS
4 1 (1.45%) Renewable Energy
4 1 (1.45%) Smartphone
Operating Systems
1 49 (71.01%) Windows
2 43 (62.32%) Windows Server
3 17 (24.64%) Windows 10
4 16 (23.19%) Windows Server 2012
5 13 (18.84%) Windows Server 2016
6 8 (11.59%) Windows Server 2008
6 8 (11.59%) Windows Server 2019
7 5 (7.25%) Linux
8 2 (2.90%) Apple iOS
8 2 (2.90%) Mac OS
8 2 (2.90%) Windows 7
9 1 (1.45%) Android
Processes & Methodologies
1 10 (14.49%) Infrastructure Engineering
2 7 (10.14%) Migration
2 7 (10.14%) Problem-Solving
3 6 (8.70%) Disaster Recovery
3 6 (8.70%) Mobile Device Management
4 5 (7.25%) DNA
4 5 (7.25%) Mentoring
4 5 (7.25%) Project Delivery
4 5 (7.25%) Server Management
5 4 (5.80%) Continuous Improvement
5 4 (5.80%) ITIL
5 4 (5.80%) Patch Management
5 4 (5.80%) Presales
6 3 (4.35%) Coaching
6 3 (4.35%) Incident Management
6 3 (4.35%) OpenUP
6 3 (4.35%) Project Management
7 2 (2.90%) Business Continuity
7 2 (2.90%) Cybersecurity
7 2 (2.90%) Service Delivery
Programming Languages
1 11 (15.94%) SQL
2 7 (10.14%) PowerShell
3 2 (2.90%) Bash Shell
3 2 (2.90%) C
4 1 (1.45%) Delphi
4 1 (1.45%) T-SQL
Qualifications
1 5 (7.25%) MCSA
1 5 (7.25%) Microsoft Certification
2 3 (4.35%) Degree
3 1 (1.45%) CCNA
3 1 (1.45%) Cisco Certification
3 1 (1.45%) DV Cleared
3 1 (1.45%) MCSE
3 1 (1.45%) Security Cleared
Quality Assurance & Compliance
1 4 (5.80%) SLA
2 3 (4.35%) GDPR
2 3 (4.35%) PCI DSS
System Software
1 35 (50.72%) Active Directory
2 27 (39.13%) VMware Infrastructure
3 12 (17.39%) Hyper-V
4 2 (2.90%) Terminal Services
4 2 (2.90%) vSphere
4 2 (2.90%) XenDesktop
5 1 (1.45%) Microsoft Virtual Server
5 1 (1.45%) Virtual Desktop
5 1 (1.45%) Virtual Servers
5 1 (1.45%) VMware ESXi
Systems Management
1 6 (8.70%) Microsoft Intune
1 6 (8.70%) SCCM
2 5 (7.25%) Active Directory Federation Services
2 5 (7.25%) WSUS
3 2 (2.90%) EMC NetWorker
3 2 (2.90%) PowerCLI
4 1 (1.45%) Backup Exec
Vendors
1 37 (53.62%) Microsoft
2 31 (44.93%) VMware
3 9 (13.04%) Citrix
4 7 (10.14%) Cisco
5 5 (7.25%) Veeam
6 2 (2.90%) Apple
6 2 (2.90%) EMC
6 2 (2.90%) SonicWALL
6 2 (2.90%) Symantec
7 1 (1.45%) ArcSight
7 1 (1.45%) Fortinet
7 1 (1.45%) Google
7 1 (1.45%) McAfee
7 1 (1.45%) Mitel
7 1 (1.45%) Oracle
7 1 (1.45%) Remedy
7 1 (1.45%) Verint
7 1 (1.45%) WatchGuard