2nd/3rd Line Support
UK

The median 2nd/3rd Line Support salary in the UK is £36,000 per year according to job vacancies posted during the 6 months to 20 February 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 Feb 2024
Same period 2023 Same period 2022
Rank 738 942 1057
Rank change year-on-year +204 +115 -309
Permanent jobs requiring a 2nd/3rd Line Support 88 80 74
As % of all permanent jobs advertised in the UK 0.11% 0.073% 0.054%
As % of the Job Titles category 0.12% 0.077% 0.057%
Number of salaries quoted 80 80 69
10th Percentile £30,000 £29,750 £30,500
25th Percentile £31,250 £31,250 £32,000
Median annual salary (50th Percentile) £36,000 £37,500 £37,000
Median % change year-on-year -4.00% +1.35% +13.85%
75th Percentile £48,563 £45,000 £43,750
90th Percentile £80,000 £50,000 £59,000
UK excluding London median annual salary £33,500 £32,750 £32,000
% change year-on-year +2.29% +2.34% +1.92%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 73,958 103,999 130,968
% of permanent jobs with a recognized job title 94.93% 94.39% 95.56%
Number of salaries quoted 55,845 65,598 82,588
10th Percentile £28,500 £32,500 £32,000
25th Percentile £39,250 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £73,750 £82,500 £77,500
90th Percentile £92,500 £100,000 £95,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

2nd/3rd Line Support
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.

Salary trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 20 February 2024.

Salary histogram for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 20 February 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +196 85 £36,500 -2.67% 16
UK excluding London +131 54 £33,500 +2.29% 14
Work from Home +136 35 £33,500 -8.22% 6
London +178 33 £75,000 +87.50% 2
North of England +117 26 £33,500 +6.35%
South East +72 13 £33,000 -8.97% 5
North East - 13 £32,500 -
North West - 11 £37,500 -
West Midlands +81 7 £30,000 - 2
Midlands +43 7 £30,000 -9.77% 3
South West - 6 £37,500 - 4
Yorkshire +102 2 £35,750 +13.49%
Scotland -25 2 £42,500 +30.77%

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 February 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.

1 61 (69.32%) Active Directory
2 60 (68.18%) Windows
3 57 (64.77%) Microsoft
4 45 (51.14%) Microsoft 365
5 41 (46.59%) ITIL
6 34 (38.64%) Azure
7 30 (34.09%) DNS
8 28 (31.82%) SQL Server
9 27 (30.68%) Firewall
10 26 (29.55%) Microsoft Exchange
10 26 (29.55%) Windows Server
11 25 (28.41%) DHCP
12 24 (27.27%) Social Skills
13 22 (25.00%) PowerShell
14 21 (23.86%) Finance
15 20 (22.73%) Driving Licence
16 19 (21.59%) Hyper-V
16 19 (21.59%) Incident Management
17 18 (20.45%) Banking
18 17 (19.32%) Microsoft Certification
18 17 (19.32%) Cisco
18 17 (19.32%) VMware
19 16 (18.18%) TCP/IP
19 16 (18.18%) SharePoint
20 15 (17.05%) SQL
20 15 (17.05%) SAN
21 14 (15.91%) Linux
21 14 (15.91%) Microsoft Intune
22 13 (14.77%) CentOS
22 13 (14.77%) Red Hat

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (29.55%) Microsoft Exchange
2 16 (18.18%) SharePoint
3 2 (2.27%) Exchange Server 2000
4 1 (1.14%) Exchange Server 2007
Applications
1 3 (3.41%) Microsoft Office
Business Applications
1 12 (13.64%) Fidessa
2 1 (1.14%) Dynamics CRM
2 1 (1.14%) Dynamics NAV
Cloud Services
1 45 (51.14%) Microsoft 365
2 34 (38.64%) Azure
3 10 (11.36%) Entra ID
4 5 (5.68%) Azure Sentinel
5 2 (2.27%) AWS
5 2 (2.27%) Dynamics 365
5 2 (2.27%) GCP
5 2 (2.27%) OneDrive
6 1 (1.14%) Google Workspace
6 1 (1.14%) IaaS
6 1 (1.14%) PaaS
6 1 (1.14%) Power Platform
6 1 (1.14%) SaaS
6 1 (1.14%) WhatsApp
Communications & Networking
1 30 (34.09%) DNS
2 27 (30.68%) Firewall
3 25 (28.41%) DHCP
4 16 (18.18%) TCP/IP
5 15 (17.05%) SAN
6 12 (13.64%) FIX Connectivity
7 9 (10.23%) Remote Desktop
7 9 (10.23%) VoIP
7 9 (10.23%) Wireless
8 8 (9.09%) Wi-Fi
9 7 (7.95%) VLAN
10 6 (6.82%) Internet
10 6 (6.82%) WAN
11 4 (4.55%) LAN
12 3 (3.41%) SD-WAN
12 3 (3.41%) VPN
13 2 (2.27%) Broadband
14 1 (1.14%) iSCSI
14 1 (1.14%) VSAN
14 1 (1.14%) xDSL
Database & Business Intelligence
1 28 (31.82%) SQL Server
2 4 (4.55%) Amazon RDS
2 4 (4.55%) MySQL
Development Applications
1 1 (1.14%) JIRA
1 1 (1.14%) MSI
General
1 24 (27.27%) Social Skills
2 21 (23.86%) Finance
3 18 (20.45%) Banking
4 12 (13.64%) Organisational Skills
5 9 (10.23%) Analytical Skills
6 6 (6.82%) Documentation Skills
7 5 (5.68%) Retail
7 5 (5.68%) Telecoms
8 4 (4.55%) Pharmaceutical
9 3 (3.41%) Legal
10 2 (2.27%) Games
10 2 (2.27%) Inclusion and Diversity
11 1 (1.14%) Law
11 1 (1.14%) Manufacturing
11 1 (1.14%) Social Science
Libraries, Frameworks & Software Standards
1 12 (13.64%) FIX Protocol
2 1 (1.14%) WSH
Miscellaneous
1 20 (22.73%) Driving Licence
2 12 (13.64%) Eurex
3 11 (12.50%) Enterprise Storage
4 4 (4.55%) Analytical Mindset
4 4 (4.55%) Fat Client
4 4 (4.55%) Security Operations Centre
4 4 (4.55%) Thin Client
5 3 (3.41%) NHS
5 3 (3.41%) Self-Motivation
6 2 (2.27%) Clustering
6 2 (2.27%) Management Information System
7 1 (1.14%) BYOD
7 1 (1.14%) FMCG
7 1 (1.14%) Greenfield Project
7 1 (1.14%) Onboarding
7 1 (1.14%) Renewable Energy
7 1 (1.14%) Replication
7 1 (1.14%) Smartphone
7 1 (1.14%) Video Conferencing
7 1 (1.14%) Video\Live Streaming
Operating Systems
1 60 (68.18%) Windows
2 26 (29.55%) Windows Server
3 14 (15.91%) Linux
4 13 (14.77%) CentOS
5 12 (13.64%) Solaris
5 12 (13.64%) Ubuntu
5 12 (13.64%) Unix
6 11 (12.50%) Windows Server 2019
7 9 (10.23%) Windows 10
7 9 (10.23%) Windows Server 2016
8 7 (7.95%) Windows Server 2012
9 3 (3.41%) Mac OS
10 2 (2.27%) Windows Server 2008
11 1 (1.14%) Android
11 1 (1.14%) Apple iOS
11 1 (1.14%) Data ONTAP
11 1 (1.14%) Red Hat Enterprise Linux
11 1 (1.14%) Windows 7
11 1 (1.14%) Windows 8
Processes & Methodologies
1 41 (46.59%) ITIL
2 19 (21.59%) Incident Management
3 12 (13.64%) Client Onboarding
4 11 (12.50%) Desktop Virtualisation
5 9 (10.23%) Problem-Solving
6 8 (9.09%) Disaster Recovery
6 8 (9.09%) Project Management
6 8 (9.09%) Remote Monitoring and Management
7 6 (6.82%) Data Privacy
7 6 (6.82%) Infrastructure Engineering
7 6 (6.82%) Mentoring
8 5 (5.68%) Customer Service
8 5 (5.68%) Cybersecurity
8 5 (5.68%) Performance Optimisation
8 5 (5.68%) Proactive Maintenance
8 5 (5.68%) Process Improvement
8 5 (5.68%) Strategic Planning
9 4 (4.55%) Migration
9 4 (4.55%) Problem Management
9 4 (4.55%) Security Operations
Programming Languages
1 22 (25.00%) PowerShell
2 15 (17.05%) SQL
3 12 (13.64%) Bash
3 12 (13.64%) JavaScript
3 12 (13.64%) Perl
3 12 (13.64%) Python
3 12 (13.64%) Ruby
4 1 (1.14%) VBScript
Qualifications
1 17 (19.32%) Microsoft Certification
2 12 (13.64%) Azure Certification
3 7 (7.95%) Degree
3 7 (7.95%) Security Cleared
4 6 (6.82%) CCNP
4 6 (6.82%) Cisco Certification
4 6 (6.82%) SC Cleared
5 5 (5.68%) MCSE
6 2 (2.27%) ITIL Foundation Certificate
7 1 (1.14%) AWS Certification
7 1 (1.14%) CCNA
7 1 (1.14%) DBS Check
Quality Assurance & Compliance
1 5 (5.68%) Cyber Essentials
1 5 (5.68%) NCSC
2 1 (1.14%) SLA
System Software
1 61 (69.32%) Active Directory
2 19 (21.59%) Hyper-V
3 9 (10.23%) VMware Infrastructure
4 3 (3.41%) VMware ESXi
5 1 (1.14%) NFS
5 1 (1.14%) Virtual Machines
5 1 (1.14%) VMware Server
5 1 (1.14%) XenDesktop
Systems Management
1 14 (15.91%) Microsoft Intune
2 3 (3.41%) SCCM
3 2 (2.27%) Autotask
4 1 (1.14%) Failover Clustering
4 1 (1.14%) Jamf Pro
4 1 (1.14%) McAfee ePO
4 1 (1.14%) vCenter Server
4 1 (1.14%) vRealize
4 1 (1.14%) ZENworks
Vendors
1 57 (64.77%) Microsoft
2 17 (19.32%) Cisco
2 17 (19.32%) VMware
3 13 (14.77%) Red Hat
4 12 (13.64%) Bloomberg
4 12 (13.64%) CQG
4 12 (13.64%) ION Trading
4 12 (13.64%) Oracle
4 12 (13.64%) Patsystems
4 12 (13.64%) Reuters
4 12 (13.64%) Trayport
5 7 (7.95%) Draytek
6 6 (6.82%) Datto
6 6 (6.82%) ESET
7 5 (5.68%) ConnectWise
7 5 (5.68%) Fortinet
7 5 (5.68%) HP
7 5 (5.68%) Ubiquiti
7 5 (5.68%) Veeam
8 4 (4.55%) Citrix