Period
to 1 December 2020

The median annual salary for a 2nd/3rd Line Support was £32,500 in advertised job vacancies during the 6 months to 1 December 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
UK
6 months to
1 Dec 2020
Same period 2019 Same period 2018
Rank 647 886 901
Rank change year-on-year +239 +15 +36
Permanent jobs requiring a 2nd/3rd Line Support 70 166 247
As % of all permanent jobs advertised in the UK 0.13% 0.12% 0.15%
As % of the Job Titles category 0.13% 0.13% 0.16%
Number of salaries quoted 73 153 231
Median annual salary £32,500 £32,500 £32,500
10th Percentile £26,375 £26,250 £26,250
90th Percentile £50,000 £43,750 £43,750
UK excluding London median annual salary £31,000 £31,500 £32,000
% change year-on-year -1.59% -1.56% +10.34%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 53,032 128,350 153,306
% of permanent IT jobs with a recognized job title 95.11% 95.63% 95.86%
Number of salaries quoted 44,186 102,770 123,401
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,250 £28,500 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

2nd/3rd Line Support
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.

Salary trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 1 December 2020.

Salary histogram for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 1 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +247 68 £33,500 +0.90% 10
UK excluding London +227 43 £31,000 -1.59% 9
London +177 26 £40,000 +7.38% 1
North of England +132 12 £31,404 -2.62% 3
Work from Home -18 11 £30,000 - 1
South East +176 10 £30,000 -14.29% 5
Midlands +112 7 £34,405 +16.63% 1
East of England +139 6 £32,250 +7.50%
South West +124 6 £30,000 -9.64%
North West +92 6 £36,000 +10.77% 1
West Midlands +91 4 £29,000 +1.75%
Yorkshire +91 3 £27,500 -8.33% 2
East Midlands +80 3 £39,810 +28.42% 1
North East - 3 £31,404 -
Scotland +66 2 £32,500 +8.33%

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 1 December 2020, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.

1 52 (74.29%) Windows
2 44 (62.86%) Microsoft
3 41 (58.57%) Active Directory
3 41 (58.57%) Windows Server
4 37 (52.86%) VMware
5 36 (51.43%) Office 365
6 27 (38.57%) Azure
7 22 (31.43%) MS Exchange
7 22 (31.43%) SQL Server
8 17 (24.29%) VMware Infrastructure
9 16 (22.86%) SQL
9 16 (22.86%) SharePoint
10 14 (20.00%) ITIL
10 14 (20.00%) Firewall
11 12 (17.14%) Windows Server 2012
11 12 (17.14%) Cisco
12 11 (15.71%) LAN
12 11 (15.71%) WAN
12 11 (15.71%) Finance
13 10 (14.29%) Windows Server 2016
13 10 (14.29%) Microsoft Office
14 9 (12.86%) VPN
14 9 (12.86%) SAN
14 9 (12.86%) SCCM
14 9 (12.86%) Infrastructure Engineering
15 8 (11.43%) Microsoft Certification
16 7 (10.00%) DNS
16 7 (10.00%) SLA
16 7 (10.00%) DHCP
16 7 (10.00%) VoIP

2nd/3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (31.43%) MS Exchange
2 16 (22.86%) SharePoint
3 7 (10.00%) Exchange Server 2013
4 4 (5.71%) Exchange Server 2010
5 1 (1.43%) CMS
5 1 (1.43%) IIS
5 1 (1.43%) Skype for Business
Applications
1 10 (14.29%) Microsoft Office
Business Applications
1 1 (1.43%) Dynamics CRM
1 1 (1.43%) iTrent
1 1 (1.43%) Northgate Housing
1 1 (1.43%) Oracle Applications
Cloud Services
1 36 (51.43%) Office 365
2 27 (38.57%) Azure
3 5 (7.14%) AWS
4 2 (2.86%) IaaS
4 2 (2.86%) OneDrive
5 1 (1.43%) Cloud Computing
5 1 (1.43%) Dropbox
5 1 (1.43%) G Suite
5 1 (1.43%) Mimecast
5 1 (1.43%) PaaS
5 1 (1.43%) SaaS
Communications & Networking
1 14 (20.00%) Firewall
2 11 (15.71%) LAN
2 11 (15.71%) WAN
3 9 (12.86%) SAN
3 9 (12.86%) VPN
4 7 (10.00%) DHCP
4 7 (10.00%) DNS
4 7 (10.00%) VoIP
5 6 (8.57%) TCP/IP
6 5 (7.14%) NAS
7 4 (5.71%) Internet
8 3 (4.29%) Remote Desktop
8 3 (4.29%) WebEx
8 3 (4.29%) Wi-Fi
9 2 (2.86%) Unified Communications
9 2 (2.86%) VLAN
9 2 (2.86%) Wireless
10 1 (1.43%) IP Telephony
10 1 (1.43%) MGCP
10 1 (1.43%) SCCP
Database & Business Intelligence
1 22 (31.43%) SQL Server
2 5 (7.14%) MySQL
3 1 (1.43%) Amazon RDS
3 1 (1.43%) SQL Server 2008
3 1 (1.43%) SQL Server Integration Services
Development Applications
1 1 (1.43%) JIRA
General
1 11 (15.71%) Finance
2 3 (4.29%) Banking
2 3 (4.29%) Manufacturing
2 3 (4.29%) Public Sector
3 2 (2.86%) Automotive
4 1 (1.43%) Front Office
4 1 (1.43%) Law
4 1 (1.43%) Retail Banking
4 1 (1.43%) Social Housing
Libraries, Frameworks & Software Standards
1 1 (1.43%) .NET
1 1 (1.43%) Middleware
1 1 (1.43%) XMPP
Miscellaneous
1 7 (10.00%) Data Centre
2 5 (7.14%) Life Science
2 5 (7.14%) Management Information System
3 4 (5.71%) Smartphone
4 3 (4.29%) Enterprise Software
4 3 (4.29%) Self-Motivation
5 2 (2.86%) Clustering
5 2 (2.86%) Driving Licence
5 2 (2.86%) Renewable Energy
5 2 (2.86%) Replication
6 1 (1.43%) CCTV
6 1 (1.43%) Client/Server
6 1 (1.43%) Derivative
6 1 (1.43%) Equities
6 1 (1.43%) Fixed Income
6 1 (1.43%) Foreign Exchange (FX)
6 1 (1.43%) Hybrid Cloud
6 1 (1.43%) PDA
6 1 (1.43%) Public Cloud
6 1 (1.43%) Thin Client
Operating Systems
1 52 (74.29%) Windows
2 41 (58.57%) Windows Server
3 12 (17.14%) Windows Server 2012
4 10 (14.29%) Windows Server 2016
5 6 (8.57%) Linux
6 5 (7.14%) Windows 10
7 4 (5.71%) Windows 7
8 2 (2.86%) Windows Server 2008
8 2 (2.86%) Windows Server 2019
9 1 (1.43%) Android
9 1 (1.43%) Apple iOS
9 1 (1.43%) Windows 8
Processes & Methodologies
1 14 (20.00%) ITIL
2 9 (12.86%) Infrastructure Engineering
3 7 (10.00%) Problem-Solving
4 6 (8.57%) Asset Management
4 6 (8.57%) ITSM
5 5 (7.14%) Computer Science
5 5 (7.14%) Migration
5 5 (7.14%) Quantitative Investing
5 5 (7.14%) Stakeholder Management
5 5 (7.14%) Virtual Environments
6 4 (5.71%) Cybersecurity
6 4 (5.71%) Incident Management
6 4 (5.71%) Project Delivery
7 3 (4.29%) Coaching
7 3 (4.29%) Continuous Improvement
7 3 (4.29%) DevOps
7 3 (4.29%) IT Strategy
7 3 (4.29%) SAP Implementation
7 3 (4.29%) Service Management
8 2 (2.86%) Storage Management
Programming Languages
1 16 (22.86%) SQL
2 7 (10.00%) PowerShell
3 3 (4.29%) Bash Shell
4 1 (1.43%) C#
4 1 (1.43%) Python
4 1 (1.43%) T-SQL
Qualifications
1 8 (11.43%) Microsoft Certification
2 7 (10.00%) MCSA
3 6 (8.57%) Degree
3 6 (8.57%) MCSE
4 4 (5.71%) MCP
4 4 (5.71%) VMware Certified Professional (VCP)
5 2 (2.86%) Cisco Certification
5 2 (2.86%) DBS Check
5 2 (2.86%) ITIL Certification
6 1 (1.43%) CCNA
6 1 (1.43%) Computer Science Degree
6 1 (1.43%) ITIL Foundation Certificate
6 1 (1.43%) NCDA
6 1 (1.43%) VCAP
Quality Assurance & Compliance
1 7 (10.00%) SLA
System Software
1 41 (58.57%) Active Directory
2 17 (24.29%) VMware Infrastructure
3 6 (8.57%) vSphere
4 4 (5.71%) Hyper-V
4 4 (5.71%) Virtual Servers
5 3 (4.29%) Docker
6 2 (2.86%) VMware ESXi
7 1 (1.43%) Microsoft Virtual Server
7 1 (1.43%) Virtual Desktop
7 1 (1.43%) Virtual Machines
7 1 (1.43%) XenApp
Systems Management
1 9 (12.86%) SCCM
2 6 (8.57%) Microsoft Intune
3 3 (4.29%) AirWatch
4 2 (2.86%) Backup Exec
4 2 (2.86%) Cisco UCCE
4 2 (2.86%) Cisco UCCX
4 2 (2.86%) SCOM
5 1 (1.43%) Cisco CUCM
5 1 (1.43%) SCVMM
5 1 (1.43%) WSUS
Vendors
1 44 (62.86%) Microsoft
2 37 (52.86%) VMware
3 12 (17.14%) Cisco
4 5 (7.14%) Citrix
4 5 (7.14%) Dell
5 4 (5.71%) Veeam
6 3 (4.29%) SAP
7 2 (2.86%) EqualLogic
7 2 (2.86%) SolarWinds
7 2 (2.86%) Zerto
8 1 (1.43%) AlienVault
8 1 (1.43%) Apple
8 1 (1.43%) ConnectWise
8 1 (1.43%) Google
8 1 (1.43%) Mitel
8 1 (1.43%) NetApp
8 1 (1.43%) Northgate
8 1 (1.43%) Oracle
8 1 (1.43%) Twitter
8 1 (1.43%) Verint