2nd/3rd Line Support
UK
The median 2nd/3rd Line Support salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 26 Jul 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 750 | 838 | 1175 |
| Rank change year-on-year | +88 | +337 | -222 |
| Permanent jobs requiring a 2nd/3rd Line Support | 92 | 49 | 100 |
| As % of all permanent jobs advertised in the UK | 0.10% | 0.061% | 0.057% |
| As % of the Job Titles category | 0.11% | 0.066% | 0.060% |
| Number of salaries quoted | 85 | 48 | 94 |
| 10th Percentile | £30,000 | £30,725 | £30,500 |
| 25th Percentile | £31,250 | £32,500 | £32,000 |
| Median annual salary (50th Percentile) | £35,000 | £37,500 | £37,000 |
| Median % change year-on-year | -6.67% | +1.35% | +8.82% |
| 75th Percentile | £42,500 | £55,000 | £43,750 |
| 90th Percentile | £51,750 | £90,000 | £53,750 |
| UK excluding London median annual salary | £33,000 | £35,000 | £35,000 |
| % change year-on-year | -5.71% | - | +5.26% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 85,709 | 74,085 | 167,386 |
| % of permanent jobs with a recognized job title | 94.83% | 91.81% | 95.50% |
| Number of salaries quoted | 58,134 | 51,472 | 87,435 |
| 10th Percentile | £30,000 | £32,500 | £32,500 |
| 25th Percentile | £40,000 | £43,800 | £43,750 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £60,000 |
| Median % change year-on-year | -8.33% | - | +9.09% |
| 75th Percentile | £71,250 | £80,000 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £95,000 |
| UK excluding London median annual salary | £50,000 | £53,000 | £52,000 |
| % change year-on-year | -5.66% | +1.92% | +9.47% |
2nd/3rd Line Support
Job Vacancy Trend
Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.
2nd/3rd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 26 July 2024.
2nd/3rd Line Support
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +75 | 85 | £35,000 | -6.67% | 12 |
| UK excluding London | +20 | 75 | £33,000 | -5.71% | 11 |
| Work from Home | +73 | 39 | £32,500 | -13.33% | 3 |
| North of England | +36 | 33 | £32,500 | +4.42% | 3 |
| North East | +11 | 23 | £32,500 | - | 2 |
| South East | +14 | 18 | £33,000 | -10.81% | 7 |
| London | +72 | 12 | £40,000 | -17.95% | |
| South West | +5 | 12 | £50,500 | +53.03% | |
| West Midlands | +1 | 7 | £30,000 | -14.29% | 1 |
| Midlands | -17 | 7 | £30,000 | -16.08% | 1 |
| Yorkshire | +61 | 5 | £37,000 | +29.26% | 1 |
| North West | -6 | 5 | £32,000 | -14.67% | |
| East of England | -3 | 3 | £45,000 | +28.57% | |
| Scotland | -42 | 1 | £35,000 | +7.69% | |
| Wales | - | 1 | £30,000 | - |
2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 26 July 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.
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2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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