2nd/3rd Line Support
UK
The median 2nd/3rd Line Support salary in the UK is £33,000 per year according to job vacancies posted during the 6 months to 7 May 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 7 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 806 | 937 | 1144 |
| Rank change year-on-year | +131 | +207 | -300 |
| Permanent jobs requiring a 2nd/3rd Line Support | 101 | 58 | 91 |
| As % of all permanent jobs advertised in the UK | 0.10% | 0.057% | 0.058% |
| As % of the Job Titles category | 0.11% | 0.062% | 0.060% |
| Number of salaries quoted | 91 | 58 | 83 |
| 10th Percentile | £30,000 | £29,850 | £30,500 |
| 25th Percentile | £31,250 | £34,063 | £32,000 |
| Median annual salary (50th Percentile) | £33,000 | £37,500 | £36,000 |
| Median % change year-on-year | -12.00% | +4.17% | +5.88% |
| 75th Percentile | £42,500 | £45,000 | £43,750 |
| 90th Percentile | £51,750 | £85,000 | £57,000 |
| UK excluding London median annual salary | £33,000 | £35,000 | £32,000 |
| % change year-on-year | -5.71% | +9.38% | - |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 93,191 | 92,882 | 151,282 |
| % of permanent jobs with a recognized job title | 94.63% | 91.46% | 96.10% |
| Number of salaries quoted | 66,790 | 58,425 | 84,716 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,517 |
| Median annual salary (50th Percentile) | £52,500 | £60,000 | £60,000 |
| Median % change year-on-year | -12.50% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £53,000 | £50,000 |
| % change year-on-year | -5.66% | +6.00% | +5.26% |
2nd/3rd Line Support
Job Vacancy Trend
Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.
2nd/3rd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 7 May 2024.
2nd/3rd Line Support
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +130 | 94 | £33,000 | -12.00% | 12 |
| UK excluding London | +43 | 74 | £33,000 | -5.71% | 8 |
| Work from Home | +93 | 40 | £32,500 | -13.33% | 4 |
| North of England | +71 | 30 | £32,500 | +18.18% | 2 |
| London | +110 | 22 | £54,296 | +20.66% | 4 |
| North East | +15 | 19 | £32,500 | - | 1 |
| South East | +31 | 18 | £33,000 | -5.71% | 2 |
| West Midlands | +26 | 11 | £30,000 | - | 2 |
| Midlands | +7 | 11 | £30,000 | -17.81% | 2 |
| South West | -22 | 10 | £50,500 | +53.03% | |
| Yorkshire | +86 | 6 | £37,000 | +34.55% | |
| North West | +18 | 5 | £32,000 | +20.75% | 1 |
| East of England | - | 3 | £45,000 | - | 1 |
| Scotland | -62 | 1 | £35,000 | +7.69% | 1 |
| Wales | - | 1 | £30,000 | - |
2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 7 May 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.
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2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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