2 of 2 2nd/3rd Line Support Jobs in the South West

Senior IT Support Engineer, 2nd Line / 3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer, you’ll be the escalation expert—leading on all things infrastructure and supporting mission-critical systems. You’ll be … excellence. Core Responsibilities: Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation: Design, deploy, and manage with VMware ESXi / vCentre and Hyper‐V; clustering is a strong advantage Backup & DR: Champion backup strategies and disaster recovery operations—Veeam or equivalent. Cloud & M365 / Azure: Own administration of … Microsoft 365, Azure, and Intune. Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security: Configure routers, VLANs, ACLs, VPN / IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG / Cisco). Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship More ❯

Hours: Full Time / Permanent. 09:00 to 17:30, Monday to Friday (1 hour for lunch) Our client a well-established local Managed Service Provider (MSP), who provides an exceptionally high level of customer service and support to their diverse customer base are looking for a 2nd - 3rd Line IT … Partner. Their clients are primarily SME sized (5 to 150 users), but across a wide variety of different industries, with differing setups and requirements. Most are within the Poole / Bournemouth and surrounding areas within a 35 miles radius. Their office environment is open plan, with a busy but friendly atmosphere. You will be working within the support … clients when required. Every day is different! You may spend some days purely on helpdesk duties, other days with a mixture of helpdesk and site visits to install PCs / laptops, wireless hardware, VoIP hardware, assist with Microsoft 365 migrations or on-site investigation into reported issues. Managing your ticket queue, ownership of problems, and escalation of tickets are More ❯