11 2nd/3rd Line Support Jobs

2nd / 3rd line Support Engineer Nr Leeds (Office based) £27,000 - £33,000 dependent on experience Full Time, Permanent This is a fantastic opportunity for you, an experienced 2nd / 3rd line Support Engineer, to join a leading, family run IT Support Company offering ongoing training and development for your career. Working in a fast-paced and ever-changing environment, you will be responsible for: Taking support queue calls and logging / updating service tickets. Providing … remote support to our clients. Carrying out routine maintenance on client servers, desktops as required. Participating in projects as required. Providing a high standard of customer service to all clients, communicating clearly, maintaining a professional image and providing regular updates on service tickets. Ensuring all ticket response and more »

IT Support (2nd3rd Line / Manager, French Speaking) - Near Edinburgh (Hybrid) - To 40K plus Bonus *Candidates must be fluent French speakers to be considered* Lorien's long-standing, successful and expanding client, with offices very commutable from Edinburgh, Fife, West Lothian and the surrounding regions … is looking to recruit a couple of French-Speaking IT / Technical Support specialists (2nd and / or 3rd Line) or an IT Manager to join their team; roles which have come about thanks to their business development success in … and significant internal investment in their products and staff. You'll take the reins as you tackle tickets within a team of 1st to 3rd Line Technical Support staff, contribute towards the smooth running of the team and its ongoing improvement, and be a more »

Job Title: 2nd / 3rd Line Support Location: Warrington Salary: Circa £45,000 to £50,000 Benefits: Pension, Attractive Profit Share Scheme This is a growth opportunity for an 2nd / 3rd Line Support … looking for a role where they can gain exposure to large-scale projects and the latest cloud technologies. The 2nd / 3rd Line Support Engineer's primary responsibility is managing and maintaining Office 365 for the business including SharePoint and Teams. … to grow by working on large and career-developing cloud-based projects. Experience-wise you will have worked in 2nd / 3rd line support for a couple of years with solid exposure to VMware, O365, and performing tenant-to-tenant migrations more »

A talented IT Support Engineer from an MSP background is required by a successful Managed Services company who are rapidly growing and offer great training and progression opportunities. Based near Chorley, you will act as the escalation point from 1st / 2nd line … potential for progression available for the right candidate within a reputable, fast growing organisation. Experience within an MSP at 2nd / 3rd line level will be required for this position. The role will be office based A salary of up to … plus benefits and excellent progression opportunities is available. Skills Required (the majority of) 2nd / 3rd Line IT support experience Experience of maintaining customer infrastructure ie AD, Azure, Exchange, 365 Previous experience of working for an Managed Service Provider Hyper-V more »

and wireless networks Implementing server and storage technologies Utilizing backup technologies effectively Managing Cloud IaaS solutions Demonstrate expertise in 2nd / 3rd line configuration and troubleshooting Excel in 2nd / 3rd line Windows Server configuration and … troubleshooting Have a strong grasp of 2nd / 3rd line firewall configuration and troubleshooting Work within the ITIL framework on a varied ServiceDesk Design solutions for clients and deliver on-site and remote projects effectively What experience do you need? Fortinet NSE4 certification … or equivalent experience 2nd / 3rd Line Service Desk Expereience In-depth understanding of Networking Principles such as DNS, DHCP, IP Subnetting, and Routing Familiarity with Microsoft Intune, Entra ID (Prev. Azure AD), and Email Protection Proficiency in Web Filtering configuration Experience with more »

Proactive Maintenance Lead / 2nd / 3rd line Support Maidstone Up to £36k DOE As the Proactive Maintenance Lead, you will play a critical role in maintaining and enhancing the performance, reliability, and security of our IT systems. You will … initiatives to proactively identify and resolve potential issues before they impact business operations. This role requires a blend of high-end 2nd line and 3rd line technical skills, along with leadership and strategic planning abilities. Key Responsibilities: System Monitoring and Maintenance: Regularly … and Experience: Proven experience in a similar role, with a focus on proactive system maintenance. Strong technical skills covering high-end 2nd line and 3rd line support areas. In-depth knowledge of network infrastructure, server environments, virtualization technologies, and security more »

Join this MSP as an 2nd / 3rd line IT Support Analyst. The role will be predominantly office-based, with some customer visits. THE ROLE: - Operating the IT Helpdesk and providing 2nd / 3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software. - Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person. - Troubleshooting and diagnosing hardware and software faults, escalating if necessary. - Deployment of new hardware and software alongside … existing upgrade schemes. - Occasional involvement in project work. - Assisting the Support Team Leader in aiding other team members. - Managing your own tickets, ensuring that they are kept up to date. KEY SKILLS & EXPERIENCE - 2+ years of IT support experience covering: -- Active Directory -- Windows 10, Windows Server more »

The role: Senior IT support Engineer (2nd / 3rd Line Field Support) Salary: Up to £35,000 starting salary Working for a well-respected IT Services company based in Sheffield. It comes with a hybrid set up and great … as well as personalised progression plans and a bonus scheme for passing certifications. Day to Day responsibilities: * Telephone / Onste / remote support * Installation of IT services and Solutions * Ensure all service work is logged in company ticketing system. * Identify improvements to internal and client systems. more »

2nd / 3 rd Line IT Support Engineer . My client based in Newcastle are looking for a 3 rd Line IT Support Engineer but would consider an experienced 2 nd liner ready to step into a 3rd line role. My client will offer training, pay for course / certifications and progression! This role offers hybrid working depending on project work and is very flexible on working hours! You must have some of the following: Active Directory Server & Desktop virtualisation technologies Deployment / Update technologies Imaging experience Enterprise storage technologies including SAN Excellent communication, organisational and leadership skills Experience / understanding of ITIL Any SQL Server, Azure, Always On, Microsoft Certifications are a bonus! You will be responsible for performing in-depth solution research to assist with incident management or planned more »

Job Description Application Support Analyst 2 nd and 3 rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for providing day to day … operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management … and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated more »

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will … scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for … SLA Manage all system access requests Own application / system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery more »