1 of 1 2nd Line Engineer Jobs in Bolton

per annum. Hours: Monday to Friday 08:00-16:00 or 09:00-17:00 (based on the rota) JOB PURPOSE : Provide 2nd line support services as part of a team of experienced engineers to assist with the company's progression. Investigate a range of technical issues … needed. KEY ACCOUNTABILITIES: Troubleshoot and resolve incidents, problems, and service requests, providing regular updates to the end user. Escalate issues to the 3rd line support or IT Service Desk Manager when necessary. Serve as the first point of contact for 1st line support engineers at the … network management tools (preferred) Experience with VOIP/Telephony solutions (Uboss) (preferred) Experience and Skills: 2 to 4 years’ experience in a 1st/2nd line support role within a technical support desk or MSP (essential) Holds or is working towards a professional qualification in IT or More ❯