2nd line engineer
- Location
- Liverpool, England, United Kingdom
Providing 1st/2nd Line technical support, answering support queries, via ticketing system, email and telephone. Resolve cases remotely (ServiceNow/email/phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times. Ensure that 1st/… 2nd Line cases are managed through to resolution, ensuring customer communication, case updates, Knowledge Base articles and activities are all performed to a high standard. Be part of 24/7 rota Manage own time effectively and efficiently, ensuring expectations are managed and communicated. Experience of working ...