2 of 2 2nd Line Engineer Jobs in Merseyside

Providing 1st/2nd Line technical support, answering support queries, via ticketing system, email and telephone. Resolve cases remotely (ServiceNow/email/phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times. Ensure that 1st/… 2nd Line cases are managed through to resolution, ensuring customer communication, case updates, Knowledge Base articles and activities are all performed to a high standard. Be part of 24/7 rota Manage own time effectively and efficiently, ensuring expectations are managed and communicated. Experience of working ...

Armstrong Knight in Liverpool is seeking an experienced IT Helpdesk Analyst to join our busy support team, handling 1st/2nd line incidents and ensuring timely resolution. You will work across Windows Server, virtualization, Office 365, Exchange and remote desktop services, providing high-quality customer service ...