21 of 21 2nd Line Engineer Jobs in the Midlands

2nd Line IT Support Engineer A fantastic opportunity for an experienced 2nd/3rd Line IT Support Engineer who enjoys hands-on troubleshooting, technical variety and taking ownership of escalated support issues. This role would suit someone confident across Microsoft … user support, exposure to 3rd Line support work is highly beneficial, as there will be a requirement to get involved in both 2nd and 3rd Line technical support across a varied MSP client base. If you’ve also worked in the following roles ...

2nd Line Support Engineer Redditch Permanent - Full-time £33,000-£38,000 DOE VIQU have partnered with a growing Managed Service Provider who are looking to recruit an experienced 2nd Line Support Engineer to join their team. This … client environments, taking ownership of escalated issues while gaining exposure to Microsoft technologies, servers, networking, cloud, virtualisation and client projects. Key Requirements of the 2nd Line Support Engineer: 2-3 years' experience in an MSP, ideally in a 2nd/3rd Line ...

2nd Line IT Support Engineer - up to 35K + 2x Overtime - Tamworth An exciting new opportunity has become available for a 2nd Line IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth. We are looking … innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. 2nd Line IT Support Engineer experience: * Windows 11 Operating Systems * Microsoft 365 Administration * Exchange, SharePoint & OneDrive * Microsoft Entra ID, Microsoft Intune ...

2nd Line Support Engineer – Contract Location: Hereford ( 1 day a week in office) Contract: 3 Months Rate: £180–£250 per day Job Type: Full-Time Contract About the Role Our client is looking for an experienced 2nd Line Support Engineer to join their IT Service Desk on an initial 3-month contract . You'll provide professional, customer-focused 1st and 2nd line technical support across a large and varied user base, supporting desktop, mobile, hardware, software and network environments. This is a varied role ...

2nd Line Support Engineer - Managed Services My client is a well established IT Managed Services provider with offices across the UK specialising in the SME market. They are after a proven Managed Services 2nd Line Engineer to join a small … team in their Tamworth office. As 2nd Line Support Engineer you will have a MSP/Services background and be able to demonstrate the ability to work in a customer focused fast paced IT Services environment. The 2nd Line Support Engineer ...

2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for assisting in 2nd Line team in overall operation & support for our customers. … Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. User Support and advice: 70% Provide 2nd line technical support for all customers Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line ...

2nd Line Support Engineer Location: Northampton Job Type : Full-time, Permanent We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) . You will provide 2nd line technical support … troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems. Key Responsibilities Resolve 2nd line support tickets and escalated issues. Troubleshoot hardware, software and networking problems. Support Windows, Active Directory and Group Policy. Manage Microsoft 365, Azure, Entra ID and Intune. Support networks ...

2nd Line Support Engineer Location: Hereford/Remote Salary: Competitive + Benefits Job Type: Permanent, Full-Time About the Role Our client is an established technology and IT services organisation supporting a large and varied customer base across public sector, healthcare and education environments. They … looking for an experienced 2nd Line Support Engineer to join their IT Services team, providing remote technical support across a large and diverse technology estate. You'll work across 100+ sites and support thousands of users , taking ownership of complex technical issues while helping ...

2nd line support engineer, you will be responsible for assisting in 2nd Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact … Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities User Support and advice: 70% Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility ...

2nd Line Support Engineer Hereford (hybrid) - Initially office based, 90% home based once settled £27,500 - £34,500 dependant on experience 37 hour working week Responsible for delivery of IT desktop support including 1st and 2nd line IT support across all clients … sites remotely from the main office base: 100+ Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support ...

2nd Line Support Engineer - 2-3 month temporary assignment (potential to go permanent) Hereford (hybrid) - Initially office based, 90% home based once settled £27,500 - £34,500 dependant on experience 37 hour working week Responsible for delivery of IT desktop support including 1st and 2nd … sites remotely from the main office base: 100+ Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support ...

service improvements and technical projects. What you will be doing as Second Line Support Engineer: Provide professional 1st and 2nd line technical support to users across a large and diverse customer base. Take ownership of incidents and service requests, prioritising and managing your … where required. What you will need experience in for the Second Line Support Engineer role: Proven experience working in a 2nd line or enterprise-level IT support environment. Strong technical knowledge across Microsoft desktop technologies, including Windows 10/11, Microsoft Office ...

2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're seeking a talented 2nd Line … major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience ...

Lead the Past, Influence the Future Job Title: 2nd Line IT Service Desk Site Engineer Location: Hydesville Tower School Hours : 35 hours per week | Salary: Up to £29,000 per annum (depending on experience) Contract: Permanent - 52 weeks About Us Hydesville Tower School … Role Purpose Are you an experienced IT professional who enjoys solving complex technical challenges and delivering exceptional customer service? We're looking for a 2nd Line IT Service Desk Site Engineer to join our growing IT team, based primarily at Hydesville Tower School. In this ...

seeking an experienced 2nd Line Infrastructure Engineer to join a growing Operational Support team in Herefordshire. This is an excellent opportunity for an Infrastructure Engineer who is passionate about technology, interested in emerging trends, and has a strong background in infrastructure support … technologies. You will work both remotely and on-site, engaging directly with customers and colleagues to deliver effective technical solutions. The Role As a 2nd Line Infrastructure Engineer, you will be responsible for supporting and maintaining a diverse infrastructure environment, while contributing to project delivery ...

seeking an experienced 2nd Line Infrastructure Engineer to join a growing Operational Support team in Herefordshire. This is an excellent opportunity for an Infrastructure Engineer who is passionate about technology, interested in emerging trends, and has a strong background in infrastructure support … technologies. You will work both remotely and on-site, engaging directly with customers and colleagues to deliver effective technical solutions. The Role As a 2nd Line Infrastructure Engineer, you will be responsible for supporting and maintaining a diverse infrastructure environment, while contributing to project delivery ...

Desktop Engineer, 1st/2nd Line Support, Desktop Support, Service Desk Leading client based in Derby requires a Desktop Engineer to provide 1st and 2nd line desktop support across their end-user estate. Working as part of a small team … Experience: Windows 11 Microsoft 365/Office 365 Active Directory user administration Desktop Support/End User Computing (EUC) Service Desk experience 1st and 2nd Line support Location: Derby (onsite) Contract: Initial 6-month engagement Please note, engagement is via umbrella company only ...

2nd Line Network Engineer Solihull | Competitive, DOE | Office-based - Must drive due to location We're recruiting for a 2nd Line Network Engineer to join a well-established managed services provider's Service Operations team in Solihull. You'll provide … role that needs strong troubleshooting skills across a range of networking and security technologies. What you'll be doing Technical support - providing second-line diagnostics and fixes for customer incidents, escalating when necessary Customer care - working closely with clients via phone and email, keeping them updated ...

2nd Line Support Engineer Hereford (hybrid) - Initially office based, 90% home based once settled £27,500 - £34,500 dependant on experience 37 hour working week Responsible for delivery of IT desktop support including 1st and 2nd line IT support across all clients ...

2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments click apply for full job details ...

2nd Line Service Desk Engineer Purpose of the role: Deliver high-quality IT support across Acosta Europe, ensuring reliable, secure, and efficient services that enable a positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape … Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access control Operational Tech: Warehouse scanners, printers, mobile devices Key Responsibilities: Provide 2nd line support, troubleshooting hardware, software, mobile devices, and network issues Take ownership of incidents through to resolution with clear user communication ...