6 of 6 2nd Line Service Desk Analyst Jobs in the UK

Job Title: 2nd Line Service Desk Analyst Location: Bristol (Hybrid – 2-3 days in the office) Salary: Up to £38,500 + Excellent Benefits & Career Progression About The Role My client is a rapidly growing Managed Service Provider (MSP … talented Service Desk team to support the 3rd Line Project Engineers and meet increasing client demand. As a 2nd Line Service Desk Analyst, you’ll provide a mix of helpdesk and field-based support to … Project team, this role is a great stepping stone for career progression into senior technical or field engineer roles. Key Responsibilities: Provide 2nd Line technical support for clients, diagnosing and resolving hardware, software, and network issues. Escalate complex issues to the 3rd Line more »

2nd Line Service Desk Analyst Location: Wolverhampton Salary: £32,000 My client is a well-established MSP based in Wolverhampton, delivering comprehensive IT support and solutions to a wide range of clients across various industries. Their commitment to excellent customer service and cutting-edge technology has earned them a reputation as a trusted IT partner. They are looking for a 2nd Line IT Engineer to join their growing technical team and provide high-level support to our clients. Key Responsibilities: * Provide 2nd line … issues within agreed SLAs. * Assist in the planning and implementation of IT projects, including migrations, upgrades, and installations. Skills & Experience: * Proven experience in a 2nd line support or similar IT engineering role, ideally within an MSP environment. * Strong knowledge of Microsoft technologies, including Windows Server, Active Directory more »

Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support. As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line … and escalating more complex issues. The following are essential: A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support Experience of working with SQL ITIL Frameworks Experience troubleshooting technical issues Working with both M365 and Microsoft on-prem applications more »

My client has been a leader in the Managed Service Provider industry since 2015. The team prioritises their cloud platform, ensuring their business offers the best of both worlds. … Working in this MSP means you'll face something different every day, always learning and always progressing. The team is looking for an energetic 2nd Line IT Engineer to join their Service Desk. 2nd Line IT Service Desk … Read below to find out more: Daily Duties: Supporting the Service Desk in a 1st/2nd Line capacity Supporting the large client base through ticket requests, and occasionally onsite visits to troubleshoot issues and support ongoing projects. Collaborating with your colleagues to more »

My client has been a leader in the Managed Service Provider industry since 2015. One fact to prove this point is holding the title of operating the only Tier 3 data centre in Scotland! Alongside running their high-tech data centre, the team prioritises their cloud platform, ensuring … Working in this MSP means you'll face something different every day, always learning and always progressing. The team is looking for an energetic 2nd Line IT Engineer to join their Service Desk. 2nd Line IT Service Desk … Read below to find out more: Daily Duties: Supporting the Service Desk in a 1st/2nd Line capacity Supporting the large client base through ticket requests, and occasionally onsite visits to troubleshoot issues and support ongoing projects. Collaborating with your colleagues to more »

My client has been a leader in the Managed Service Provider industry since 2015. One fact to prove this point is holding the title of operating the only Tier 3 data centre in Scotland! Alongside running their high-tech data centre, the team prioritises their cloud platform, ensuring … Working in this MSP means you'll face something different every day, always learning and always progressing. The team is looking for an energetic 2nd Line IT Engineer to join their Service Desk. 2nd Line IT Service Desk … Read below to find out more: Daily Duties: Supporting the Service Desk in a 1st/2nd Line capacity Supporting the large client base through ticket requests, and occasionally onsite visits to troubleshoot issues and support ongoing projects. Collaborating with your colleagues to more »