2nd Line Service Desk Analyst Jobs

Second Line Service Desk Analyst
UK

The median Second Line Service Desk Analyst salary in the UK is £32,000 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 871 886 1141
Rank change year-on-year +15 +255 -263
Permanent jobs requiring a 2nd Line Service Desk Analyst 27 94 60
As % of all permanent jobs advertised in the UK 0.027% 0.093% 0.038%
As % of the Job Titles category 0.029% 0.10% 0.040%
Number of salaries quoted 27 90 52
10th Percentile £25,950 £23,400 £23,050
25th Percentile £28,500 £23,500 £26,125
Median annual salary (50th Percentile) £32,000 £30,357 £29,808
Median % change year-on-year +5.41% +1.84% +18.05%
75th Percentile £36,250 £33,938 £33,750
90th Percentile £43,000 £37,250 £40,400
UK excluding London median annual salary £32,000 £27,500 £29,808
% change year-on-year +16.36% -7.74% +20.43%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,878 92,381 151,160
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,248 58,258 84,340
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,000 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst.

Salary trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Service Desk Analyst over the 6 months to 10 May 2024.

Salary histogram for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Service Desk Analyst within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +29 23 £32,000 +3.23% 1
UK excluding London -53 15 £32,000 +16.36% 1
North of England +51 9 £30,000 +2.68%
London +88 8 £39,000 +20.00%
North West +8 8 £30,000 -6.06%
Work from Home +37 3 £38,250 +17.69% 1
East of England +14 2 £35,000 +45.83% 1
South East -32 2 £36,625 +18.15%
South West - 2 £27,500 -
Yorkshire +86 1 £30,000 +13.21%

2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 May 2024, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Service Desk Analyst in the job title.

1 19 (70.37%) Windows
2 18 (66.67%) Microsoft
2 18 (66.67%) Microsoft 365
3 15 (55.56%) Windows 10
3 15 (55.56%) Customer Service
4 14 (51.85%) Social Skills
4 14 (51.85%) ITSM
5 13 (48.15%) Microsoft Office
6 12 (44.44%) ITIL
6 12 (44.44%) Active Directory
7 10 (37.04%) SLA
8 8 (29.63%) DNS
9 7 (25.93%) TCP/IP
9 7 (25.93%) Law
10 6 (22.22%) Android
10 6 (22.22%) VPN
10 6 (22.22%) Analytical Skills
10 6 (22.22%) ServiceNow
10 6 (22.22%) Windows Server
11 5 (18.52%) Microsoft Exchange
11 5 (18.52%) VMware Infrastructure
11 5 (18.52%) VMware
12 4 (14.81%) Azure
12 4 (14.81%) Windows Server 2008
12 4 (14.81%) Firewall
12 4 (14.81%) NEC
12 4 (14.81%) DHCP
12 4 (14.81%) Terminal Services
12 4 (14.81%) Windows Server 2016
12 4 (14.81%) Windows Server 2019

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (18.52%) Microsoft Exchange
2 1 (3.70%) SharePoint
Applications
1 13 (48.15%) Microsoft Office
Cloud Services
1 18 (66.67%) Microsoft 365
2 4 (14.81%) Azure
3 1 (3.70%) Cloud Computing
Communications & Networking
1 8 (29.63%) DNS
2 7 (25.93%) TCP/IP
3 6 (22.22%) VPN
4 4 (14.81%) DHCP
4 4 (14.81%) Firewall
4 4 (14.81%) Remote Desktop
5 3 (11.11%) VoIP
6 2 (7.41%) Wi-Fi
7 1 (3.70%) Cisco IOS
7 1 (3.70%) Internet
7 1 (3.70%) LAN
7 1 (3.70%) Structured Cabling
7 1 (3.70%) WAN
7 1 (3.70%) Wireless
Development Applications
1 3 (11.11%) JIRA
General
1 14 (51.85%) Social Skills
2 7 (25.93%) Law
3 6 (22.22%) Analytical Skills
4 3 (11.11%) Legal
5 2 (7.41%) Finance
6 1 (3.70%) Back Office
6 1 (3.70%) Retail
6 1 (3.70%) Telecoms
Miscellaneous
1 3 (11.11%) Video Conferencing
Operating Systems
1 19 (70.37%) Windows
2 15 (55.56%) Windows 10
3 6 (22.22%) Android
3 6 (22.22%) Windows Server
4 4 (14.81%) Windows Server 2008
4 4 (14.81%) Windows Server 2012
4 4 (14.81%) Windows Server 2016
4 4 (14.81%) Windows Server 2019
5 2 (7.41%) Linux
6 1 (3.70%) Mac OS X
6 1 (3.70%) Windows 7
Processes & Methodologies
1 15 (55.56%) Customer Service
2 14 (51.85%) ITSM
3 12 (44.44%) ITIL
4 3 (11.11%) Customer Experience
4 3 (11.11%) Problem-Solving
4 3 (11.11%) Service Management
5 2 (7.41%) Service Delivery
6 1 (3.70%) Active Listening
6 1 (3.70%) B2B
6 1 (3.70%) Break/Fix
6 1 (3.70%) CRM
6 1 (3.70%) E-Commerce
6 1 (3.70%) Security Management
6 1 (3.70%) Time Management
6 1 (3.70%) Trend Analysis
Qualifications
1 4 (14.81%) ITIL Foundation Certificate
2 3 (11.11%) A+ Certification
2 3 (11.11%) Degree
3 2 (7.41%) MCSA
3 2 (7.41%) Microsoft Certification
4 1 (3.70%) CCA
4 1 (3.70%) Citrix Certification
4 1 (3.70%) CompTIA Security+
4 1 (3.70%) ITIL Certification
4 1 (3.70%) MCSE
4 1 (3.70%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (37.04%) SLA
2 1 (3.70%) GDPR
System Software
1 12 (44.44%) Active Directory
2 5 (18.52%) VMware Infrastructure
3 4 (14.81%) Terminal Services
Systems Management
1 3 (11.11%) Microsoft Intune
2 1 (3.70%) Jamf Pro
Vendors
1 18 (66.67%) Microsoft
2 6 (22.22%) ServiceNow
3 5 (18.52%) VMware
4 4 (14.81%) NEC
5 3 (11.11%) Apple
6 2 (7.41%) Citrix
7 1 (3.70%) Cisco
7 1 (3.70%) Freshdesk
7 1 (3.70%) iManage
7 1 (3.70%) Spiceworks